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“Relaxing stay even for a business trip”
Review of The Metcalfe Hotel

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The Metcalfe Hotel
Ranked #21 of 67 Hotels in Ottawa
Certificate of Excellence
Halifax, Canada
Level 6 Contributor
94 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Relaxing stay even for a business trip”
Reviewed January 14, 2014

This is a great boutique hotel in heart of Ottawa that offers a very relaxing atmosphere and a place to unwind whether for business or pleasure. I've stayed at the hotel before but have just rediscovered what a jem this is.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kleaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigo08, General Manager at The Metcalfe Hotel, responded to this review, February 3, 2014
Dear klearman,

Thank you for choosing Hotel Indigo for your recent business trip to Ottawa and for taking the time to share your stay experience on Tripadvisor.

Our goal is to deliver inspired service and I am happy this was the case for you. We certainly think of our hotel as a jem and I am delighted to read that you feel that way too! Business trips are not always relaxing so I am glad we were able to achieve this for you.

We will look forward to inviting you back not that you have rediscovered our hote.

Best,

Kim Jones
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (204)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Abu Dhabi, United Arab Emirates
Level 6 Contributor
106 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
Reviewed January 11, 2014 via mobile

Been staying frequently as a guest at this property. Over the times stayed the only issues have been few with cleanliness of the room at times and the manager is always quick to resolve any issues. The rooms are well decorated and offer a sense of homeyness. Dark hard wood floors throughout is a nice touch and cleaner feeling than carpet. the beds have recently been changed (new) and the linens crisp and clean. The bathroom amentities are Aveda line and are high quality. The area has alot within reach and there is a 24 conveinence store not far away. The room service food is terrible and not worth the money or let down. Time and time again many mistakes so avoid eating there altogether or at the restaurant (stir fry, appetizers, and meat loaf, all terrible tasting, not cooked properly or rotten or/and unproportioned). They wont discount or take it off the bill even if you cant consume it. They have recently undergone some construction in the hallways changing carpets which had unfortunatly locked us into our room for a bit one day as they were pouring the cement or material for adhesive. The staff are kind and courteous and Kale is very professional. He is very friendly and quick to respond. Altogether this hotel offers a good nights sleep, professional staff, nice decor, and an alright gym and pool area. Skip the food though.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CanJAD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigo08, General Manager at The Metcalfe Hotel, responded to this review, February 3, 2014
Dear CanJAD,

Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for taking the time to share your stay experience on Tripadvisor. We appreciate the feedback we receive from our guests, especially our regular guests such as yourself, as it allows us to continuously improve upon our product and service. We especially like to hear the good with the bad so thank you for sharing it all with us!

I have shared your comments with our front desk team as well as the Food and Beverage Director. My apologies for the less than satisfactory experiences you have had with our restaurant as well as the inconvenience caused to you when our new corridor carpeting was being installed.

Thank you again and we look forward to inviting you back on your next trip to our neighbourhood.

Best,

Kim Jones
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicoutimi, Canada
Level 4 Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 8, 2014

Clean, well situated, 15 minute walk from the market where all the restaurants and bars are. The hotel has been renovated at some point in the past and is a little strange in the way it's laid out and decorated. The trip from the underground parking is tortuous. But all in all it was a good place to stay and I would go back there without hesitation.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Georges_Payne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigo08, General Manager at The Metcalfe Hotel, responded to this review, February 3, 2014
Dear Georges_Payne,

Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for taking the time to share your stay experience on Tripadvisor.

Our hotel is located in a great location to explore all Ottawa has to offer as you discovered with the Byward Market only 15 minutes from the hotel where there are many great restaurants, entertainment and shopping to enjoy.

We look forward to inviting you back on your next visit to our neighbourhood.

In Hospitality,

Kim Jones
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Finland
Level 3 Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 6, 2014

We stayed at the hotel w my boyfriend for a week and had a great time!

Rooms are clean and nice and the our king bed was super comfortable. With Ottawa weather dropping into -27c we really appreciated the onsite parking. Gym is small, but has everything you need (of course not the level of gym chains) and while working out you have a view to the pool, which seemed to be a hit with families w kids. As we didn't want our sheets to be replaced daily (my skin is very sensitive) we took advantage of the green initiative and took the 5$ voucher instead to use at the onsite cafe - good value!

Hotel is withing walking distance from parliament castle and great shopping and sights - even in -27c! :)

Would recommend the hotel and would stay again in Indigo!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TinasFI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigo08, General Manager at The Metcalfe Hotel, responded to this review, January 7, 2014
Dear TinasFl,

Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for sharing your stay experience on Tripadvisor.

I am happy to hear you had a great time while staying with us. We are in a great location to explore our neighbourhood and I am delighted you ventured out despite the cold temperatures! I am glad you took advantage of our Stay Green Program - it has definitely been a hit with our guests.

Thank you for recommending our hotel and we look forward to inviting you back on your next visit to Ottawa.

Best,
Kim Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
canada
Level 6 Contributor
159 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed January 5, 2014

Stayed here recently (Just before Christmas 2013).....this is a great Hotel, centrally located, easy walk to shops and restaurants. Was attending a conference, staff were awesome, attentive and worked hard to make our stay was enjoyable, catering was superb. Rooms recently renovated, comfy bed, plenty of room, TV, work station......no fridge in room though but bar and restaurant on site, across road from Macca's (sorry McDonald's) and starbucks.......cannot beat the location and service and would definitely return, would have no hesitation in recommending this hotel to anyone looking for a central location, comfortable and stylish accommodations with great service.

Room Tip: ask for a room that has an outside view (otherwise you will get an inside hotel view)
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank crikey68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigo08, General Manager at The Metcalfe Hotel, responded to this review, January 7, 2014
Dear crikey68,

Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for sharing your stay experience on Tripadvisor. We appreciate all feedback we receive from our guests as it provides us with valuable feedback on how we are doing.

I am delighted to read how much you enjoyed your stay with us! We don't often receive reviews about our meeting facilities so we really appreciate your comments. Our location is ideal for anyone who has the time to explore the neighbourhood, from restaurants to shopping to entertainment, we are within walking distance to so much Ottawa has to offer.

Thank you for recommending our hotel and we look forward to inviting you back!

Best,
Kim Jones
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cayuga, Canada
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 3, 2014

My friends and I (3 retired teachers) arrived on December 30 to spend 2 nights, and to celebrate Hogmanay at Ottawa City Hall. We were greeted immediately and accommodated efficiently and with a warm welcome. Clear directions were given to the parking garage. Our only slight negative was that to reach the hotel from the garage, it was necessary to walk through another hotel as the parking facilities are shared by 3 hotels. Our room was spacious, well appointed and very comfortable. The public areas, bedroom and washroom were spotless, and we appreciated the Aveda toiletries provided. That evening, we had the unfortunate experience of being assaulted outside the Rideau Centre, When we returned to the hotel, and informed the front desk staff that police officers would be coming to take our statements, they were horrified, and from then on went into overdrive to ensure that the rest of our Ottawa experience would be perfect. And it was! We appreciated the caring greetings from front desk staff every time we left the hotel or returned, immediate service when we had difficulty with our television, and to accommodate us with non-allergenic pillows and extra towels. We were also accommodated immediately by Angela in the executive office when we asked to have a small gift delivered to guests in another room. Their recommendation of a Japanese steak house just around the corner led to a perfect New Year's Eve dinner. All of the front desk staff were wonderful, but the only names I have are the gentlemen on duty when we checked out - Jordan and Kale. Donald was quick, friendly and efficient getting our television back on line. Vangie kept our room spotless and has mastered the ability to be both friendly and unobtrusive, as we were in the room while she was cleaning. We first met Osman when he delivered a complimentary bottle of wine to our room from the staff. When we went to breakfast at PHI the following morning, he greeted us so warmly that we felt like longlost family! He and Amanda provided wonderful service, and the kitchen produced beautiful fluffy omelettes.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pamela J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigo08, General Manager at The Metcalfe Hotel, responded to this review, January 7, 2014
Dear Pamela J

Thank you for choosing Hotel Indigo for your visit to Ottawa for New Year's Eve and for sharing your experience on Tripadvisor. We were a sponsor hotel for the Hogmanay Celebrations and I am glad you were able to experience such a fun event.

Please allow me to apologize for the experience you had outside the Rideau Centre. It must have been a horrible experience for you and your friends. I know we were all very concerned for you when we heard what happened and I am delighted to read that our team were able to turn things around for you. We have an amazing team here at Hotel Indigo and we are all touched that you took the time to not only share your story on Tripadvisor but that you remembered and mentioned each team member by name! Your review has been shared with all.

We hope to see you again soon!

PS. Donald was tickled that you shared your cake with him!

Best,
Kim Jones
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cobourg, Canada
Level 5 Contributor
82 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed December 26, 2013

This is a charming hotel with an incredible location right downtown, steps away from the Canal, from Parliament, from Sparks Street Mall, from the University of Ottawa. The building is historic, and was once the site of Carlton University (a long time ago!). Reasonable rates too.

Room Tip: The atrium is six stories high, with the walkway to the rooms circling the atrium. If you don't...
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MCHBurgess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigo08, General Manager at The Metcalfe Hotel, responded to this review, January 7, 2014
Dear MCHBurgess,

Thank you for choosing Hotel Indigo for your recent trip to Ottawa and for taking the time to share your stay experience on Tripadvisor.

I am glad you enjoyed your stay with us and enjoyed our location. We are in the heart of downtown Ottawa close to everything you might want to explore.

We look forward to inviting you back on your next visit to our neighbourhood.

Best,
Kim Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Metcalfe Hotel

Property: The Metcalfe Hotel
Address: 123 Metcalfe St, Ottawa, Ontario K1P 5L9, Canada (Formerly Hotel Indigo Ottawa Downtown)
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Business Hotel in Ottawa
#23 Romantic Hotel in Ottawa
#23 Family Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Metcalfe Hotel 3.5*
Number of rooms: 106
Official Description (provided by the hotel):
The Metcalfe Hotel is a trendy boutique hotel located in downtown Ottawa and is ideal for those traveling for business or pleasure. Discover what our vibrant neighborhood has to offer! While staying at The Metcalfe enjoy our indoor pool, 24 hour fitness centre and complimentary high speed internet. Leisure travelers who are seeking a unique hotel experience can escape to our Ottawa hotel, which is conveniently located near a variety of local attractions. The Metcalfe Hotel, located in the Ottawa City Centre, places you within walking distance of Rideau Canal, the National Arts Centre and Parliament Hill. Our hotel is just minutes from many local parks, outdoor malls and shopping centres. The Metcalfe Hotel is ideal for business travelers since we're located just minutes from companies such as Shopify, Bell Canada and NAV Canada, as well as many government offices and the Shaw Centre. Our hotel in downtown Ottawa is also convenient to the British High Commission, the Ontario Court House and the World Exchange Plaza. Guests of the hotel can enjoy our onsite restaurant, The Rox, where the food is locally sourced and the service is inspiring. ... more   less 
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Also Known As:
Ottawa Hotel Indigo

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