The hotel is a in the old YMCA property so I am ok with the rooms being a bit odd in shape. On check in at 4pm our room was not ready,, unusual. So I asked for a suite room, which was available and was told it was an additional $25, as I was using points for the room. On check out I had to discuss this again with about 3 people before they honored their rate as they wanted $50. I felt like they thought I was not telling the truth and started to argue with me a bit. The hotel is really great though, very clean, nice pool, parking was not avail but on a weekend I did not care. In the future I will make sure the rate is in writing before this to avoid arguments when paying. I am a frequent traveler and have about 6 free nights for this program and this is an unusual way to be treated.
- Official Description (provided by the hotel):
- The Metcalfe Hotel is a trendy boutique hotel located in downtown Ottawa and is ideal for those traveling for business or pleasure. Discover what our vibrant neighborhood has to offer! While staying at The Metcalfe enjoy our indoor pool, 24 hour fitness centre and complimentary high speed internet. Leisure travelers who are seeking a unique hotel experience can escape to our Ottawa hotel, which is conveniently located near a variety of local attractions. The Metcalfe Hotel, located in the Ottawa City Centre, places you within walking distance of Rideau Canal, the National Arts Centre and Parliament Hill. Our hotel is just minutes from many local parks, outdoor malls and shopping centres. The Metcalfe Hotel is ideal for business travelers since we're located just minutes from companies such as Shopify, Bell Canada and NAV Canada, as well as many government offices and the Shaw Centre. Our hotel in downtown Ottawa is also convenient to the British High Commission, the Ontario Court House and the World Exchange Plaza. Guests of the hotel can enjoy our onsite restaurant, The Rox, where the food is locally sourced and the service is inspiring. ... more less
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- Also Known As:
- Ottawa Hotel Indigo