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“I liked it”
Review of The Metcalfe Hotel

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The Metcalfe Hotel
Ranked #18 of 67 Hotels in Ottawa
Certificate of Excellence
Toronto, Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“I liked it”
Reviewed January 16, 2013

Great stay with a clean room and bathroom. Cute with a modern design for both the bathroom and the room it's self. Nice scent in the room not your typical stale smell. Fresh.
They also let me checkout late at 2pm, which I happen to stretch to 3:00pm or so because I lost my track of time.
Hope this helps.

Room Tip: Ask for the king size bed ;)
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  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Raf O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
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Traveler tips help you choose the right room.   Room tips (197)
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English first
Ottawa
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 7, 2013

We live in Ottawa and decided to have a one night staycation to celebrate our anniversary, and enjoy a nice dinner in the centre of the city. The hotel was clean and the staff were very nice. Our room was very clean and spacious, and the hardwood or laminate floors were a nice change from dirty carpet as is often the case in winter. The only downside was the night we were there was right after a major snowstorm and we were kept awake by the sounds of the city streets being cleaned. Other than that the room was excellent with a very comfortable bed and a very nice jacuzzi tub and separate shower.

Room Tip: We had a corner room that had windows facing two directions, and it was considered a premium room bu...
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank plato1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond Hill
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed January 6, 2013

Me and my husband were staying in this hotel for a weekend during the MOSAICA fest on a Parliament Hill this summer. The hotel was nice and clean. The stuff was super friendly. They offered us couple of rooms to choose from when we were unsatisfyed with ours. (Can not complain we booked through the hotels.ca on the phone on our way to Ottawa an hour upon arrival)) they found a locker room for our bikes we had with us. The price was very reasonable. The location is super great as all the city attractions were in the walking distance. We enjoyed our stay, highly recommend!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Platok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 21, 2012

The hotel praised to be an upscale to its sister hotels in its mother chain such as Holiday Inn, Holiday Inn Express and Crowne Plaza. I have stayed at all these other hotels in the chain numerous times and never had an experience as the Hotel Indigo which was my 1st and will be my last stay. As a Priority Club Gold rewards member, I received no extra privileges and welcome like the others hotels in this chain. Eg free breakfast, water and fruit etc . More over on arrival to the room there was a tray with waters and others snacks for a hefty price of $12.00 i believe for just the water. When I asked the the front desk they said they don't have nothing special, but I should get extra points but they didn't know how many.
On arrival to the room the television dint work because the remote batteries were dead, i called but by the time someone came I used my own. I then ventured out for dinner in the market, and return back looking forward to a good sleep after a very long day and a early morning ahead. The king size bed had a total of seven pillows which were all uncomfortable and i actually hurt my neck when i fell asleep on the a bent in middle mattress that was also very uncomfortable, I woke up about two hours later in pain and aches from the discomfort of the bed and pillows , and decided to sleep on the floor which was at this point more comfortable. My view from the room was on to Laurier street across from a building being constructed, an abandon building i think and lights from cheap restaurants. Park on the street if you have to because what you pay for is to drive to the bottom of a parking garage, and to exit you have to get out of your car and pull a chain to operate the door and carefully squeeze down the alley to slater st, very bad set up.

Room Tip: Don't stay here
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  • Stayed November 2012, traveled on business
    • Value
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Helpful?
Thank Blksnapper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigo08, General Manager at The Metcalfe Hotel, responded to this review, December 27, 2012
Thank you for taking the time to share your stay experience with our hotel on Tripadvisor. We appreciate all feedback from our guests, such as yourself, as it provides us with information that helps us improve upon our product and service.

I am sorry and disappointed to read that you did not feel special at our hotel as a Gold Priority Club Member. We appreciate your loyalty to IHG hotels. To clarify the benefits of a Gold Member of our Priority Club Program, the benefits include collected points, extended check-out until 2pm when requested and available, complimentary weekday newspaper and priority check-in. It does not include complimentary items or bonus points. The water in our guest room is $4 so I'm not sure what the $12 is for that you mention.

A good night sleep is the most basic thing we should provide our guests and I am very sorry to hear you found your bed to be so uncomfortable. Should you wish to discuss your stay further, I invite you to contact me by contacting the hotel directly.

In hospitality,
Kim Jones
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed December 9, 2012

My husband and I stayed at this hotel in an upgraded King room after attending a Christmas party.

Advantages:
- Spacious room
- Aveda amenities
- Courteous Staff

Disadvantages:
- Noisy location. We were on the corner facing the street, and hear sirens/traffic all night. We also heard conversations in the room next to us well into the morning.
- Extremely hard bed. On check-out we were told that we could have asked for a "mattress topper"? (I wish I would have known before hand!)

The price was reasonable, but considering we only get out once a year without the kids in tow, we will be looking elsewhere next year.

Room Tip: I suspect a room away from the street would be less noisy.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank letsgoseemickey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigo08, General Manager at The Metcalfe Hotel, responded to this review, December 27, 2012
Thank you for taking the time to share your feedback on your recent stay at our hotel on Tripadvisor. The comments we receive from our guests provides us with the opportunity to continuously improve upon our product and service.

I'm glad to read that you found our staff to be courteous and that you enjoyed our Aveda amentities -they are my favourite. I am sorry however to read that you found our beds to be too hard for your liking and your room noisy.

I invite you to contact me directly should you wish to discuss your stay experience any further by contacting me directly at the hotel.

In hospitality,

Kim Jones
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 4, 2012

A perfect stay, in an hotel in a good spot downtown. Very clean. The rooms are modern the bed are very confortable. The pool is kind of small but it's great if you are with yours kids. If you don't pay too much it's a great value for your $$$$$

  • Stayed December 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chag22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigo08, General Manager at The Metcalfe Hotel, responded to this review, December 5, 2012
Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for sharing your feedback on TripAdvisor. I have to admit I love that you titled your review with "Perfect Stay"!! This is how we want all of our guests to feel when they stay with us! I hope you were able to experience all our neighbourhood has to offer during your stay.

We look forward to inviting you back on your next visit to Ottawa.

In hospitality,
Kim Jones
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Ontario, Canada
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 30, 2012

I brought my fiance here as a surprise anniversary gift and all I can say is wow..
You walk through the front doors into the lobby out from the cold dark night and find what feels like a courtyard waiting for you.

This place feels like a building inside of a building with seating in the lobby and trees. and balconies coming out and over with a giant waterfall.

We were very impressed but this was nothing. The rooms were fantastic. very modern and very comfortable. We had a large king size bed looking out onto the city. it was very warm, clean and quiet on streets that are not very busy.

The pool was fantastic and we enjoyed sitting around in the hot tub.

This is certainly a hidden Gem in Ottawa and if you are looking for a romantic place to bring your loved one I can certainly say this is one of the best if not the best place in Ottawa I have stayed.

I cannot give any opinion on the food as we were in the middle of the city so we ate out every meal.
Staff were incredibly nice.

Room Tip: Ask for a room overlooking the lobby in winter. You will look out onto trees and a nice bright patio...
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigo08, General Manager at The Metcalfe Hotel, responded to this review, December 5, 2012
Thank you for choosing Hotel Indigo for your recent "staycation" and for sharing your feedback on TripAdvisor. We appreciate hearing about our guest's experiences with us are and I was very happy to read that your romantic surprise was a hit! We love when we have local guests stay with us and experience our neighbourhood as a "guest".

We hope to see you again soon!

Best,

Kim Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Metcalfe Hotel

Property: The Metcalfe Hotel
Address: 123 Metcalfe St, Ottawa, Ontario K1P 5L9, Canada (Formerly Hotel Indigo Ottawa Downtown)
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Business Hotel in Ottawa
#23 Family Hotel in Ottawa
#23 Romantic Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Metcalfe Hotel 3.5*
Number of rooms: 106
Official Description (provided by the hotel):
The Metcalfe Hotel is a trendy boutique hotel located in downtown Ottawa and is ideal for those traveling for business or pleasure. Discover what our vibrant neighborhood has to offer! While staying at The Metcalfe enjoy our indoor pool, 24 hour fitness centre and complimentary high speed internet. Leisure travelers who are seeking a unique hotel experience can escape to our Ottawa hotel, which is conveniently located near a variety of local attractions. The Metcalfe Hotel, located in the Ottawa City Centre, places you within walking distance of Rideau Canal, the National Arts Centre and Parliament Hill. Our hotel is just minutes from many local parks, outdoor malls and shopping centres. The Metcalfe Hotel is ideal for business travelers since we're located just minutes from companies such as Shopify, Bell Canada and NAV Canada, as well as many government offices and the Shaw Centre. Our hotel in downtown Ottawa is also convenient to the British High Commission, the Ontario Court House and the World Exchange Plaza. Guests of the hotel can enjoy our onsite restaurant, The Rox, where the food is locally sourced and the service is inspiring. ... more   less 
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Also Known As:
Ottawa Hotel Indigo

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