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“Great stay that won't make you blue”
Review of The Metcalfe Hotel

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The Metcalfe Hotel
Ranked #21 of 67 Hotels in Ottawa
Certificate of Excellence
Winnipeg, Manitoba
Level 6 Contributor
179 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Great stay that won't make you blue”
Reviewed September 30, 2012

We stayed here over a weekend and it was great. The location is within a 5 minute walk from the parliament, and there was plenty of free street parking. The complimentary wifi is a bit slow and the in room movie was pricey at $16.99 but otherwise a very good choice when in Ottawa. The parking lot is not as complicated as everyone makes it out to be, but I am glad we only had to pay for one night.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank oai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigo08, General Manager at The Metcalfe Hotel, responded to this review, October 12, 2012
Thank you for choosing Hotel Indigo for your recent stay in our neighbourhood and for sharing your feedback on TripAdvisor. Our goal is to deliver inspired service to all of our guests and I am pleased to see we did that for you.
We look forward to inviting you back to Hotel Indigo on your next visit to Ottawa.
PS. I love your profile picture!

In hospitality,
Kim Jones
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,066 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (204)
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English first
Toronto, Ontario, Canada
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 28, 2012

I have just finished a 3 day trip to Ottawa and couldn't have been happier with my stay at Hotel Indigo. Staff were very pleasant and efficient, yet very unobtrusive. My room was small yet cozy and very, very clean. It was surprisingly quiet given that I was on floor #2 that overlooked the lobby. Loved the free Internet, the Phi bar/restaurant (offered a great selection of healthy nibblies for the weary traveller), and the extras like a complimentary toothbrush (I forgot mine). Front desk staff were attentive and helpful with giving directions, recommendations etc. Oh, almost forgot-it's location was perfect-five minute walk to just about every downtown attraction in Ottawa.Wouldn't hesitate to stay here again. Well done Hotel Indigo!

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank knitstix65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigo08, General Manager at The Metcalfe Hotel, responded to this review, October 12, 2012
Thank you for choosing Hotel Indigo for your recent visit to our neighbourhood and for posting your comments on TripAdvisor. I am pleased to read your comments and to see how much you enjoyed your stay with us. We have an amazing team here at Hotel Indigo and I am proud to work along side them every day. As you mention we are close to everything and I hope you had a chance to explore our neighbourhood.
Thank you again. We look forward to inviting you back.
In hospitality,
Kim Jones
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burton-on-Trent
Level 6 Contributor
706 reviews
153 hotel reviews
common_n_hotel_reviews_1bd8 219 helpful votes
Reviewed September 26, 2012

The welcome at the front desk was superb. The staff were very friendly and it made us comfortable immediately. The room was really good (once we had gotten used to the bold wallpaper pattern of a close-up of a knitted sweater). The location of the hotel is really good in that you can easily walk to the Parliament buildings, Ottawa Locks and Byward Market. We were sorry that we only had one night there .

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GerMar60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigo08, General Manager at The Metcalfe Hotel, responded to this review, September 28, 2012
Thank you for writing about your recent stay with us on TripAdvisor. We love to hear feedback from guests such as yourself as it allows us to continuously improve upon our product and service.

I was so happy to read that our staff made you feel so welcome and comfortable from the moment you arrived!

Thank you again for your comments and we look forward to inviting you back - hopefully for longer next time!

Kim Jones
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitby, Canada
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 20, 2012

This is a decent hotel in downtown Ottawa.

The rooms are nicely appointed, but not overly spacious.

The bathroom was nicely finished, and the bed was very comfortable.

Staff treated me well on check-in, and check-out -- my only two contacts with them.

I would not hesitate to recommend this hotel for other business travellers needing a convenient place to stay in downtown Ottawa.

The only shortcoming to this hotel is parking -- a common issue for hotels in this area.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank trapperjohn111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigo08, General Manager at The Metcalfe Hotel, responded to this review, September 28, 2012
Thank you for choosing Hotel Indigo for your recent trip to Ottawa and for taking the time to write about your stay experience on TripAdvisor.

I am pleased you enjoyed your stay with us and most definitely appreciate that you would recommend our hotel to others. This lets us know that we got it right.

The parking is a challenge but as you mention, not a unique problem for a downtown hotel.

Thank you again and we look forward to seeing you again on your next visit to our neighbourhood!

Kim Jones
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
Level 5 Contributor
55 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed September 18, 2012

Have stayed at this hotel twice now. On the latest stay, booked a standard King room and the first room they assigned to me actually had no exterior-facing windows! The two windows in the room faced the lobby courtyard (totally enclosed), and while there is a skylight at the top it certainly doesn’t help much, especially on a rainy day. So I asked if they had anything else and fortunately there was a room available facing Laurier on the 5th floor. That room was much more pleasant, and I appreciate the staff’s flexibility.

As others have said, the rooms have laminate flooring and dark-coloured modern furniture. Am I the only person who doesn’t like laminate flooring in a hotel? It’s one thing if it’s nice (real) hardwood, it’s another when it’s dark $0.99/sqft type laminate flooring. It’s louder, and every little scuff, mark, footprint seems to remain visible on these floors. Desk was fairly small but ok and well-lit, the armchair in the room was comfortable. While overall the room was clean, you just don’t get that “nice & fresh” vibe from this place. It’s clean enough, but there are many little stains (including in the sheets), marks, finger marks on furniture to remind you that you’re not at home. Sometimes it’s inevitable, but it seemed worse here than at most comparably-priced hotels. The shower was great, it’s a nice stand-up shower enclosed in glass with strong water pressure. Towels were old. Nice AVEDA amenities. Bed was comfortable but not on the same level as the newer pillowtops in a Hampton, Hilton Garden Inn, or Courtyard or Residence Inn.

Most important thing in a hotel is the night’s sleep and I slept well here. I had specifically asked to be away from the elevators and I think that’s important at this hotel because the elevators beep at each floor and are in plain view of many of the rooms given the inner-courtyard layout. I was surprised to have slept so well as the room doors are extremely loud and dead-bolt automatically when doors are closed. So no matter how careful you are, it sounds like someone carelessly slammed the door. I could hear these clearly in the room throughout the day, and seems like turning the AC fan on the highest setting for white noise helped overnight.

Location is very convenient. Right in the middle of downtown Ottawa, 3 blocks from Parliament Hill, 3 blocks from Rideau Centre which is also a gateway to the Byward Market, and easy walk to many office buildings. Views from the room will be either non-existent or very limited because of the small height of the building, but this really is a perfect location for business or site seeing.

Internet: It’s only wired in the room (no wireless), and it was fast. Lobby had wireless which was also fast.

I’d stay here again only if the price was right. It’s not particularly luxurious nor does it give off any romantic vibes… and on the other hand as a business traveler I’d prefer a quieter room (without the loud doors and sounds of people walking on laminate floors in other rooms) with a larger desk. I’ll take a clean and functional room with a view over a hotel that cheapens a boutique hotel experience. So far my experience with Indigo hotels has been fairly disappointing.

Room Tip: Ask to face outside to avoid a room with no exterior-facing windows.
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  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MTLSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigo08, General Manager at The Metcalfe Hotel, responded to this review, September 28, 2012
Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for taking the time to write about your stay experience on TripAdvisor. The feedback we receive from our guests allows us to improve upon our product and service.

We appreciate your thorough review of our hotel. I have reviewed your feedback with our housekeeping department as there are certainly some areas where we can make improvements.

Good news - we now have wireless in our guest rooms!

Thank you again for your feedback and we hope to see you again on your next visit to our neighbourhood.

Kim Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 5 Contributor
47 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed September 17, 2012

A first time guest at the Hotel Indigo in Ottawa recently. Did not know what to expect beyond good value and top notch reviews on Trip Advisor.
I found out the secret. The staff. The best example is Night Auditor 'Randy' . We had sought directions from him for our next day's excursions before turning in for the night ........and after patiently explaining them to us at the front desk, without us asking, he ended up printing a hard copy of the directions and slipping them under our door while we slept....
That was a first...for me..ANYWHERE.
The Hotel is in a good location, walking distance to everything. In fact, this is a splendid hotel if you don't have a car. We found the parking lot less than ideal. It takes a bit of an effort (forget about a large SUV, it's tight) to navigate down to Hotel Indigo's P3 level (it's shared) and then you have to follow hotel-provided directions back to the lobby.

If you can get beyond that, you're golden. The room works well. The bed is very comfortable. The place is clean and well-appointed in a modern, tidy sort of way. Not ornate, but, functional and bright.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mgreene787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigo08, General Manager at The Metcalfe Hotel, responded to this review, September 28, 2012
Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for taking the time to share your stay experience on TripAdvisor. We appreciate receiving feedback as it let's us know what we are doing right and what we can improve upon.

We have a great team here at Hotel Indigo and Randy is definitely one of the ones who gets it right! In face, he is a finalist in this year's Star of the City Recognition Program in the Above & Beyond Category along with Hotel Indigo nominated as a finalist for Star Property.

Thank you again for your comments and we look forward to inviting you back to our hotel on your next visit to our neighbourhood.

Kim Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Yorkshire
Level 5 Contributor
56 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed September 15, 2012

This Hotel we only stayed one night and I wish it had being more, the Bedrooms were very unusual
as the paper on the walls was like cable stitch with knitting, but somehow it gave a warmth to the room. the rooms were great the staff friendly no complaints at all, this was our last stop before we went over to USA and Vermont.

Room Tip: We were with a Tour and everybody commented on how nice the rooms were, so it seemed they were all e...
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JakiWestYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigo08, General Manager at The Metcalfe Hotel, responded to this review, September 28, 2012
Thank you for sharing your feedback on TripAdvisor regarding your recent stay with Hotel Indigo. The comments from our guests lets us know when we are doing something right and where were need to improve.

I see that you were part of a tour so you probably didn't choose to stay here but I am so happy to hear you enjoyed your stay as did others with our tour group. We have four different murals in our guest rooms but the cable knit sweater is my favourite, especially this time of year when there is a chill in the air!

Thank you again for sharing your experience and we hope to see you again at Hotel Indigo!

Kim Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Metcalfe Hotel

Property: The Metcalfe Hotel
Address: 123 Metcalfe St, Ottawa, Ontario K1P 5L9, Canada (Formerly Hotel Indigo Ottawa Downtown)
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Business Hotel in Ottawa
#23 Family Hotel in Ottawa
#23 Romantic Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Metcalfe Hotel 3.5*
Number of rooms: 106
Official Description (provided by the hotel):
The Metcalfe Hotel is a trendy boutique hotel located in downtown Ottawa and is ideal for those traveling for business or pleasure. Discover what our vibrant neighborhood has to offer! While staying at The Metcalfe enjoy our indoor pool, 24 hour fitness centre and complimentary high speed internet. Leisure travelers who are seeking a unique hotel experience can escape to our Ottawa hotel, which is conveniently located near a variety of local attractions. The Metcalfe Hotel, located in the Ottawa City Centre, places you within walking distance of Rideau Canal, the National Arts Centre and Parliament Hill. Our hotel is just minutes from many local parks, outdoor malls and shopping centres. The Metcalfe Hotel is ideal for business travelers since we're located just minutes from companies such as Shopify, Bell Canada and NAV Canada, as well as many government offices and the Shaw Centre. Our hotel in downtown Ottawa is also convenient to the British High Commission, the Ontario Court House and the World Exchange Plaza. Guests of the hotel can enjoy our onsite restaurant, The Rox, where the food is locally sourced and the service is inspiring. ... more   less 
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Also Known As:
Ottawa Hotel Indigo

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