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“Great overnite stay” 5 of 5 bubbles
Review of Brookstreet Hotel

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Brookstreet Hotel
Ranked #16 of 67 Hotels in Ottawa
Certificate of Excellence
GreenLeadersGold level
L'Orignal, Ontario, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great overnite stay”
5 of 5 bubbles Reviewed July 9, 2013

Great value. Elegant hotel. The jazz restaurant food, staff is well worth a stop over. We loved the partial north view we had of the Ottawa river and Marsh golf course. Parking underground was well appreciated although we believe the parking fee should be included in the price of the room rather than being a separate fee.

Room Tip: Try and get a north view
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Marcel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brookstreet, Public Relations Manager at Brookstreet Hotel, responded to this review, July 22, 2013
Dear Marcel C, thank you for your positive review. We appreciate your comments regarding parking and should you wish to consider Brookstreet for another mini getaway we suggest our inclusive room packages, specifically our B Indulged package as it includes a $50 credit to use towards dining, plus parking and internet included. Thank you again for your kind review and we hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,049 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (244)
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English first
Ontario
Level Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed July 7, 2013

Rooms were well appointed, beds were very comfortable. All staff interactions were pleasant and expedient. Food at Perspectives was very good both at dinner and breakfast. Service was prompt and courteous. The hotel overall was very nice, although odd geographical location, while in the hotel you feel transported to another city! The only disappointment was the spa. Having been to many spas at 4 and 5 star resorts, i found this to be less than anticipated. The girls i had for my treatments were very young ( read perhaps inexperienced). The facial was very irritatating, while i am used to being red and blotchy for awhile afterwards, this was more of a burning and abrasive painful feeling that lasted for the day. My skin certainly did not look or feel better after the facial. Also, there was no comments on my skin at any time during the facial or recommendations. although there was several hundred dolars of product left at the desk for me to apparently purchase blindly! The massage was very good and therapeutic as it was by the RMT Paul. The body treatment was an hr long process that could have been done in a third of the time and cost. Not enough seating in waiting area between treatments, very small and bright lit, never any water, bottle was always empty. Also in the changing room, typically I expect to find products available (ie, hair spray, disposable razors, combs, etc) and i didnt like having to wear my street footwear around the spa for the day plus the robes are very rough feeling fabric against the skin. I could comment more on some of the comments i had to listen to by the girls completing the treatments but I will stop my critique now. Outside of the spa which I would rate at 2,5 stars, i would highly recommend the Brookstreet as a hotel and most certainly the dining experience at Perspectives!

  • Stayed July 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank OntarioFoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brookstreet, Public Relations Manager at Brookstreet Hotel, responded to this review, July 22, 2013
Dear OntarioFoodie, thank you for your feedback regarding your latest stay at Brookstreet. We’re happy to hear you were pleased with your overall stay, specifically your experiences at Perspectives Restaurant and the quality of service you received from our partners. We apologize that your spa experience did not meet and exceed your expectations. We have passed on your comments to management. Thank you for your review and we hope to welcome you back soon!
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ottawa
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 bubbles Reviewed July 6, 2013

This was our second time at the Brookstreet and it was quite an experience. We did the "Blind Tasting" with the wine pairing at the Perspectives Restaurant and it was awesome.....a bit on the expensive side but worth every penny. Kyle our waiter did a great job explaining the different food and wines and thanks to Mark (manager) my husband got a little birthday surprise which was arranged a few days earlier....Everybody was very attentive and so accommodating ....we will def. be back

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mimmi1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brookstreet, Public Relations Manager at Brookstreet Hotel, responded to this review, July 8, 2013
Dear mimmi1961, than you for your positive review and for sharing your Blind Tasting dining experience with us. We will be sure to pass on your compliments to Kyle and Marc in Perspectives too. Looking forward to welcoming you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, Canada
1 review
5 of 5 bubbles Reviewed July 5, 2013

The Brookstreet hotel has become our go-to place to stay when we visit Ottawa. We have always had outstanding service and they have absolutely wonderful facilities. While sometimes a little more expensive than other options; the minimal extra cost has been well worth it in our experience.

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chad J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brookstreet, Public Relations Manager at Brookstreet Hotel, responded to this review, July 8, 2013
Dear Chad J, thank you for your positive review and loyalty. We’re very appreciative that you choose Brookstreet as your “go to place to stay” in Ottawa and we hope to welcome you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
vancouver
Level Contributor
131 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
3 of 5 bubbles Reviewed July 3, 2013

Wanted to give the Brookstreet a Very Good, but couldn't as a result of a couple of management's bad policies. The hotel is a beauty - a sleek, modern highrise in Kanata. Decor is tasteful and modern. Staff were friendly and efficient. Great golf course, one of the largest fitness centres I've ever seen in a hotel, and a couple of nice saltwater pools. Breakfast buffet was adequate. The King bed was so comfortable, I actually took off the sheets and mattress cover to record the brand for future reference. Everything in the room was clean and efficient..EXCEPT intenet access. How is it even possible that the premier luxury hotel in a high-tech hub cannot/will not provide complimentary internet access to its guests' rooms who in all likelyhood are highly wired in their lives? Don't tell me this is standard for a 4 star hotel because it is NOT. I stay at many 3.5, 4, 4,5, and 5 star hotels and almost all these days provide free unlimited wired and wireless. The ones that do not are declining in number. I won't stay again at Brookstreet until they change this policy.
Far lesser hotels in Ottawa can and do provide complimentary internet access. Also, there really needs to be adult only hours at the outdoor pool.

  • Stayed July 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank coalharborvan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brookstreet, Public Relations Manager at Brookstreet Hotel, responded to this review, July 8, 2013
Dear coalharbor2010, thank you for your review. We’re happy to hear you were pleased with the hotel and its facilities, as well as the guest room bed – it’s a common favourite among our guests! We will be sure to pass your comments regarding complimentary Wi-Fi to management for review. We appreciate your feedback and hope to welcome you back to Brookstreet in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 3, 2013

I travel for business quite a bit and always look forward to staying the Brookstreet hotel. The hotel is modern, clean and up scale. The staff are great. Little things make the business stay better. For example, the room phones are speaker phones making conference calls much easier. Internet access is good. The fruit trays (apples, pears etc) on each floor is a nice touch for a quick healthy snack. The fitness centre is great with lots of room for everyone. Underground parking is great in the winter.

  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BT98742
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brookstreet, Public Relations Manager at Brookstreet Hotel, responded to this review, July 8, 2013
Dear Jon M, thank you for your positive review. It’s our pleasure to have you as a loyal business traveler and appreciate your kind comments. We hope to welcome you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Brookstreet Hotel

Property: Brookstreet Hotel
Address: 525 Legget Dr, Ottawa, Ontario K2K 2W2, Canada
Phone Number:
Location: Canada > Ontario > Ottawa > Kanata
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Ottawa
#5 Luxury Hotel in Ottawa
#10 Romantic Hotel in Ottawa
#11 Business Hotel in Ottawa
#25 Family Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Brookstreet Hotel 4.5*
Number of rooms: 276
Official Description (provided by the hotel):
Escape to Brookstreet, Ottawa's leading four-diamond hotel, golf, spa, wedding and dining destination. Guests are invited to experience Canadian cuisine in Perspectives Restaurant, live jazz and sushi in Options Jazz Lounge, enjoy a Starbucks coffee at B Cafe, play a round on The Marshes championship golf course, executive short course or putting course, burn some energy in Flex Fitness Studio or our ZONE 525 games room or simply relax with a rejuvenating treatment at Au Naturel Spa, or in our dry saunas, whirlpools and saltwater pools. ... more   less 
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Also Known As:
Brookstreet Hotel Ottawa
Brook Street Hotel

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