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“Clean room, helpful staff, close to attractions”

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The Business Inn & Suites
Ranked #10 of 67 Hotels in Ottawa
Certificate of Excellence
1 review
“Clean room, helpful staff, close to attractions”
Reviewed June 7, 2014

The hotel was clean so I was quite happy with that. The air conditioner vents were not as clean as I would have liked it to be. It seemed the overall room was cleaned by the cleaning staff really well except the air conditioning vents were neglected. I was delighted by the hotel staff front desk whom helped with my parents and I with locations of attractions and a very helpful map of how to walk around the downtown area. The beds (we had a king size and a sofa bed) were both soft and clean. The other complaint I had would be the sofa bed's fleece blanket was old and had rips and holes in it. We didn't use the kitchen but it was nice to have a room with a full size kitchen. I have to mention that our stove's coil ring was broken but we didn't use it anyways. It was our first time in Ottawa so I was impressed by this hotel and would recommend it to others as well as stay again for my next visit back. Pros: Clean floor and bathroom, soft beds, clean bed sheets, mattress, and pillows, handheld shower head, helpful and polite staff, close to walking distance attractions like Parliament Hill and Museum of Nature, free local calling in room, free wifi in room, free breakfast buffet and snack grab bags, quiet hotel despite being surrounded by bars and pubs. Cons: dusty vents (important info for people with allergies), old ripped blanket for the sofa bed, and broken stove coil ring that should have been replaced before we arrived. Overall, I am pleased with the hotel and would stay again.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oretatsubasa s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,494 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (305)
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English first
S. Paulo, Brasil
Level 5 Contributor
49 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 5, 2014

This hotel is simply amazing. We bought a room and got a very large suite with hall, big kitchen, dining room, living room, desk with computer and printer, balcony, nice bathroom and a comfortable room. Free strong Wi-Fi all over the building.
Complete breakfast with cooked to order omelettes is served in the mornings. There you can also pickup a free picnic bag for your day out.
The location is perfect, walking distance to pubs, restaurants, beautiful Ottawa downtown, Parliament Buildings, Chateau Laurier, Notre-Dame Cathedral Basilica,etc.
Very nice and helpful staff

Room Tip: All rooms are excellent and the suite is even better
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Nelson P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corner Brook, Canada
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 5, 2014

Clean, great location, excellent price. Dated, however perfect for family or individual. Parking on street is free or $15. At hotel. Walking distance to mostly everywhere downtown. Staff is very good.

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank beverlyodriscoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Napanee, Canada
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 3, 2014

My wife and I and another couple stayed at this hotel for the second time on May 22, 2014. Once again we were impressed by the features of our room. Although it was not as large as the suite we had on our first visit, the room was very clean and bright and equipped with everything one would need. The breakfast was also very good and parking was free. The check in was quick and the clerk friendly and helpful.

Considering the location, only about a 10 minute walk from Parliament Hill, the room and the breakfast, we don't think we could get better value elsewhere. The lack of a swimming pool, a feature we rarely use, is one reason the value is so good.We'll certainly go back.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Siggy6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 2, 2014

This was not our first time staying at The Business Inn and again we were not disappointed. The staff at the reception desk are great... friendly and professional. The room/suite was spacious and very comfortable. It's also close to some of the best restaurants and pubs in Ottawa. Walking distance to Parliament Hill, museums, ByWard Market etc... Our only disappointment was that we couldn't stay another night... book early, it is becoming a very popular choice.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Guy's S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level 6 Contributor
90 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed May 31, 2014

I used this hotel last year and it was great. I won't repeat all the good things about the great staff, good location, OK breakfast etc.

Not good this time.

A month ago, I reserved a large suite. I called the day before my stay to confirm my suite and let them know my late arrival. When I got there, they gave me a smaller suite, "Because it was the only one left" = didn't hold my suite :( The AC worked, TV didn't, burnt our lights, bumpy bed, torn furniture and dangerous electric outlets touching the bed (see pics). They fixed the lights and TV that night, but didn't agree to give me another room or suite until the next day. Second room had some things wrong, but was much better. This room AC was not working well, so they gave me a fan - it helped a little.

I might stay there 1 more time, but not more if I have problems that time.

Lesson = you get what you pay for.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jaysways
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torquay, United Kingdom
Level 6 Contributor
310 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
Reviewed May 28, 2014

Enjoyed our stay here and it really is difficult to find any faults, perhaps what you have to bear in mind is it's not a luxury/boutique hotel but it has everything you need, is spotlessly clean and very good value for money, also location is good, about 10 minutes walk to Parliament Hill.
We had a studio on the 7th. floor with a balcony, all studios above the 5th. floor have balconies although they are unfurnished. The room was very spacious, dining area, good kitchen area and although the units were dated it was all really clean and full of pots, pans, electric kettle, coffee maker, microwave, fridge/freezer ... you name it and it was there!
We also had lots of storage, two double wardrobes, cupboards and lots of drawer space. There was a large flat screen T.V and if you were on business there was a computer and printer. The free wi-fi we found reliable and fast when we used it.
I think our only slight complaints were the lack of a safe in the room and the bed. Although it was very comfortable it was just a standard size, not even a queen,so a bit on the small side. As it was very warm in the room this exacerbated the problem. The air con was effective but noisy although we did also have two electric fans which were quieter,
Breakfast is included in the rate and consists of a help yourself buffet, hot and cold and lots to choose from, we had toasted muffins with egg, sausage and bacon but you could choose whatever you wanted, it was all cooked while you wait.
Parking is available underground, we had a large parking space for 15$ a day, come and go as you please.
Would recommend this hotel and would stay here again. Reception staff were friendly and helpful and gave us some good advice about the local attractions, places to eat etc.

Room Tip: Floors above 5th. floor have balconies.
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Business Inn & Suites

Property: The Business Inn & Suites
Address: 180 Maclaren St | at Elgin, Ottawa, Ontario K2P 0L3, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites
Hotel Style:
#1 Best Value Hotel in Ottawa
#2 Romantic Hotel in Ottawa
#3 Business Hotel in Ottawa
#5 Family Hotel in Ottawa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — The Business Inn & Suites 2.5*
Number of rooms: 156
Official Description (provided by the hotel):
Spread your paperwork over large desk tables, relax on the comfortable living room sofas and wake up refreshed in a king size bed. If your family is traveling on business with you, our spacious suites feature fully equipped kitchens and household amenities to satisfy their needs as well. Located at the central hot-spot of Ottawa. Locals and visitors enjoy dinner, dancing and live music. 24 hour diners, Parliament Hill, the Rideau Canal and the ByWard Market are within walking distance, making The Business Inn the perfect location when staying in Ottawa! ... more   less 
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Also Known As:
The Business Hotel Ottawa
Business Hotel Ottawa

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