A week ago my partner and I attended the Beechwood location as we had made a 7pm reservation for dinner. We showed up a few minutes early and were assured we would be seated shortly. No tables were free and we didn't get seated until 7:30. The waiting was terrible, and to top it off a couple that arrived after us were sat before us. At no point were we offered any type of compensation. They had also run out of every dessert, but gelato. I am a server so there are things I understand. Not being able to honor a reservation is completely unacceptable. Also, offering no compensation is a mistake made by amateur staff. The objective is to keep the guest happy, nobody tried to keep us happy or ever offered apologies.
The food is always great, but it felt like amateur hour as far as the front of house staff was concerned.
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