I've visited Stella Luna now on four separate occasions, with family and with family and friends. It has a welcoming feel to it, good and diverse seating options, and nice decor.
The sandwiches and waffles are tasty, as are the gelato and coffee. Nothing is over the moon exceptional, but I can't say we've been disappointed at all with anything we've had to eat or drink.
Be forewarned...it's busy, and sometimes seating can be hard to find. The business can't be faulted for that, just an observation.
Things that could be improved are as follows:
1. the service model (order at the counter, take a number) while sensible in principle, in practice doesn't seem to work all that well. Each time we've been there there have been errors with our order, or other people's orders brought to our table by mistake.
2. Some of the staff are friendly, other seem indifferent or disinterested. This is a turn off, and easily remedied by owners and/or management.
3. Customers come and go, often leaving quite messy tables. With seating at a premium, the staff should make more of an effort to quickly clear off and clean tables once customers leave and new ones arrive. The last time we were there we found ourselves having to clean off and wipe down our own tables as the staff seemed oblivious. When one employee finally did come by she gave the table only the most cursory of wipedowns, leaving liquid and debris still on the surface for us to deal with on our own.
Overall we really like Stella Luna, but we hope that it doesn't become a victim of its own success and lose sight of the little details that make all the difference.
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