Advised hotel i had a senior guest with me for my 5 night stay. Advised them that my guest had special needs and had extremely ltd walking capabilities. They told me i could get a room on the first floor near an entrance. On checking they put us on 2nd floor, when i asked the distance rrom elevator they assured me it was close. They were very wrong and my guest in due time eventually made it to the room exhausted. When i complained to the front desk, they told me they werent really sure how far the room was but they guessed. They also told me that when i called in the booking they couldnt guarantee a particular room. Had they told me of this when i booked i would of brought a wheel chair or booked elsewhere. They then changed us room to one very close to the doors but it was overlooking the pool, damp, broken chair, broken lamp shade, torn and see thru (very used) sheets with a door that rattled loudly everytime the corridor door slammed (very often). It was dissapointing to have a 5 night stay in what i can only describe as a loud dark dank dungeon. The restaurant food was very good the waitress fantastic, but the menu was not very descriptive ie: gravy for fries and sauce for steak both had mushrooms in them but not identified on the menu. (For a mushroom allergy that was dangerous). The cleaning staff was very friendly and helpful. Overall a very poor experience for the price they charge.
- Official Description (provided by the hotel):
- The Travelodge Ottawa Hotel and Conference Centre is a CAA/AAA 3-Diamond Full Service Property. Boasting Over 20,000 square feet of meeting space, a full convention services department and exceptional customer service. We offer an Executive Club Floor with a private Executive lounge for our business travelers enjoyment. Enjoy Ottawa's largest hotel Water Park, the Wet and Wild water Park. It features a wave pool, kid s pool, slide, hot tub and fitness room. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com and Priceline so you can book your Travelodge Ottawa West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Travelodge Hotel And Convention Centre
- Travelodge Ottawa
- Travel Lodge Ottawa