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“Old and tired hotel” 1 of 5 bubbles
Review of Travelodge Ottawa West

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Travelodge Ottawa West
Ranked #60 of 67 Hotels in Ottawa
Markham
1 review
“Old and tired hotel”
1 of 5 bubbles Reviewed May 27, 2013

Advised hotel i had a senior guest with me for my 5 night stay. Advised them that my guest had special needs and had extremely ltd walking capabilities. They told me i could get a room on the first floor near an entrance. On checking they put us on 2nd floor, when i asked the distance rrom elevator they assured me it was close. They were very wrong and my guest in due time eventually made it to the room exhausted. When i complained to the front desk, they told me they werent really sure how far the room was but they guessed. They also told me that when i called in the booking they couldnt guarantee a particular room. Had they told me of this when i booked i would of brought a wheel chair or booked elsewhere. They then changed us room to one very close to the doors but it was overlooking the pool, damp, broken chair, broken lamp shade, torn and see thru (very used) sheets with a door that rattled loudly everytime the corridor door slammed (very often). It was dissapointing to have a 5 night stay in what i can only describe as a loud dark dank dungeon. The restaurant food was very good the waitress fantastic, but the menu was not very descriptive ie: gravy for fries and sauce for steak both had mushrooms in them but not identified on the menu. (For a mushroom allergy that was dangerous). The cleaning staff was very friendly and helpful. Overall a very poor experience for the price they charge.

  • Stayed May 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Travelodge

Helpful?
Thank Nicole S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rose E, General Manager at Travelodge Ottawa West, responded to this review, May 30, 2013
Hello and thank you for sharing your experience. I apologize for the inconvenient location of the room you were assigned and the condition of your sheets. Please be assured that your feed back will not go unheeded, we will review linen inventory and conduct orientation training for the Front Desk Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,079 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (120)
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English first
Richmond Hill
1 review
2 of 5 bubbles Reviewed May 26, 2013

The ventilation of most conference rooms are insufficient. We felt pretty warm and uncomfortable throughout the meeting. The room is clean and nicely furnished. But the restaurant service is totally unacceptable . Guess what , over thirty tables only served by "one" staff , unbelievable ! We have to wait over twenty minutes before we are being served.

  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Travelodge

Helpful?
Thank Eddy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Ottawa hotels

Edmonton
Level Contributor
179 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 bubbles Reviewed May 24, 2013

The room was comfortable and the hotel is located near a small shopping mall with very well stocked Shoppers. The front desk was helpful and server in the bar was very good.

However on the downside- the internet absolutely sucked being down at first and then frequently shutting down.

Its not that convenient to the main areas of Ottawa. If I had to do it again I would stay in the downtown area.

Room Tip: 2nd floor away from pool area if you want quiet
See more room tips
  • Stayed May 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Goven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw
1 review
4 of 5 bubbles Reviewed May 24, 2013

Although we ran short of hot water in the shower, our boys really enjoyed their stay. We had a room with a balcony that overlooked the pool which added to the experience. We stayed at this hotel because of the wave pool and slide and were not disappointed. We enjoyed our stay.

  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Travelodge

Helpful?
Thank Sara L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rose E, General Manager at Travelodge Ottawa West, responded to this review, May 30, 2013
Thank you for your favourable feedback, we look forward to seeing you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Travelodge Ottawa West

Property: Travelodge Ottawa West
Address: 1376 Carling Avenue | Carling and Kirkwood, Ottawa, Ontario K1Z 7L5, Canada (Formerly Travelodge Hotel and Convention Centre - Ottawa West)
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #60 of 67 Hotels in Ottawa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Travelodge Ottawa West 3*
Number of rooms: 196
Official Description (provided by the hotel):
The Travelodge Ottawa Hotel and Conference Centre is a CAA/AAA 3-Diamond Full Service Property. Boasting Over 20,000 square feet of meeting space, a full convention services department and exceptional customer service. We offer an Executive Club Floor with a private Executive lounge for our business travelers enjoyment. Enjoy Ottawa's largest hotel Water Park, the Wet and Wild water Park. It features a wave pool, kid s pool, slide, hot tub and fitness room. ... more   less 
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Also Known As:
Travelodge Hotel And Convention Centre
Travelodge Ottawa
Travel Lodge Ottawa

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