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“Great service, clean rooms”

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Travelodge Ottawa West
Ranked #59 of 68 Hotels in Ottawa
Reviewed October 7, 2012

Fabulous service from housekeeping, front desk and especially meeting room attendant. Meeting rooms conveniently located. Hotel was clean and conveniently located. Water park is amazing! Great for leisure and business trips.

Stayed: September 2012, traveled on business
Thank Sue P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,943 - 1,949 of 2,334 reviews

Reviewed October 7, 2012

Excellent service. No problems whatsoever. All staff very friendly and helpful. Room and amenities were completely adequate for my needs.

  • Stayed: October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Travelodge
Thank Eltee10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elisa S, Director of Sales at Travelodge Ottawa West, responded to this reviewResponded November 2, 2012

Thank you for taking the time to write this review and we are pleased you enjoyed your stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2012

Clean, central, great value. But ask for a room away from the laundry area if you wish to sleep after 6 am.

  • Stayed: October 2012, traveled with friends
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Review collected in partnership with Travelodge
Thank 155Beckett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
SCARBOROUGH
1
Reviewed October 6, 2012

Our room was close to the doors that lead to the hallway. Unfortunately guests were leaving from about 6:30 AM to catch a tour bus and the loud noise of the banging doors seriously interfered with our sleep. Besides we were close to the water park and wave pool and thatwas noisy.

  • Stayed: September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2012

Waterpark (consisting of a wave pool and a slide) was not busy on a Thursday night, so the kids were able to go up, down, up, down etc. to their hearts content - they had a wonderful time.

The room, however, was awful, and definitely not worth the $$. First, we booked a room with 2 queen beds - and received a room with a double bed and a pullout couch - called the front desk and were informed that the hotel was completely booked - so, we sucked it up. Mattress on the bed was quite new and comfortable - not so the pull out couch. The mattress on the pullout actually had springs poking out the sides, and it not only sagged, but was on a serious angle (the foot of the mattress was a good 6 inches higher than the head of the mattress). When the couch was pulled out, the only way to make it fit, was to up-end the coffee table and wedge it into the corner. The bathroom has definitely seen better days. Sink was badly stained, tub was stained, rubber mat in tub was really gross. It may be that they are in the midst of updating the hotel, as the entrance and halls seem updated and quite nice. If I were to read here that the rooms had been updated, I may consider trying it again.

  • Stayed: September 2012, traveled with family
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Thank draddus13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1
Reviewed October 1, 2012

Overall, the hotel was enjoyable. Rooms were large and well equipped. It would be nice to have a hand held shower in the bathrooms and the pool/hot tub area should be open more to allow guests to use it. ie. not much sense having these facilities when they are not open very much.

  • Stayed: September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Travelodge
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
OTTAWA
1
Reviewed September 30, 2012

Our stay at the Travel Lodge Hotel was good. The staff was very courteous and helpful. The standard of the level of cleanliness was high and met our expectations. We stayed for one week and we were provided with all our basic amenities in the room like Microwave, Kettle, small fridge and disposable utensils. Only one disappointment we had was when on two occasions at approximately just after 5:00 a.m. there was a sound-off of the fire alarm system and all guests had to congregate in the lobby /front of the Hotel. There was no clear muster point nor was there any hotel official who made any announcements during or after we 'assumed' that it was ok to proceed back to our rooms. When I inquired the day before our departure from one of the front desk staff as to what caused the sound-off we were told that there was a malfunctioning in the 'new wing' of the hotel. I must commend Justin who was the staff member that checked us in and who was always very friendly and polite. I have no doubt that I would consider staying there in the future.

Regards
Clinton Poon Young
vanlou@tstt.net.tt

  • Stayed: September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Travelodge Ottawa West

Address: 1376 Carling Ave | Carling and Kirkwood, Ottawa, Ontario K1Z 7L5, Canada (Formerly Travelodge Hotel and Convention Centre - Ottawa West)
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #59 of 68 Hotels in Ottawa
Price Range: $111 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Travelodge Ottawa West 3*
Number of rooms: 196
Official Description (provided by the hotel):
The Travelodge Ottawa Hotel and Conference Centre is a CAA/AAA 3-Diamond Full Service Property. Boasting Over 20,000 square feet of meeting space, a full convention services department and exceptional customer service. We offer an Executive Club Floor with a private Executive lounge for our business travelers enjoyment. Enjoy Ottawa's largest hotel Water Park, the Wet and Wild water Park. It features a wave pool, kid s pool, slide, hot tub and fitness room. ... more   less 
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Also Known As:
Travelodge Hotel And Convention Centre
Travelodge Ottawa
Travel Lodge Ottawa

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