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“Good hotel; great service.”

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Holiday Inn Hotel & Suites Downtown
Ranked #48 of 67 Hotels in Ottawa
Montreal, Canada
Level Contributor
46 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Good hotel; great service.”
Reviewed October 7, 2013

Location is convenient, room was clean and comfortable, and price was reasonable. However, I was particularly impressed with the friendly and efficient service provided by everyone I encountered, especially Shelley at the front desk who cheerily found me a phone charger when I lost mine. I did find the internet to be rather slow at night, but everything else was great.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SpiceC1916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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254 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
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English first
Orillia, Canada
Level Contributor
157 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed October 7, 2013

I've stayed at this HI many times while in Ottawa and have always enjoyed my stays. The rooms are clean, well appointed, and everything works. It is a high rise style hotel, so you need elevators. The elevators are older, slower, but not enough to prevent me staying there. You just have to spend some time waiting for elevators! From this hotel, you can walk anywhere in Ottawa that matters. The Parliament Buildings, Byward Market, restaurants, bars, attractions, everything. That's why I like the location. The parking at the hotel is limited, and the underground? Well if you have an SUV or larger vehicle? The entrance is larger than the exit! You may get in, but not get out! They have oversize vehicle parking, but it too is limited in size. Last time I stayed here, they recommended I park at the City Hall parking lot, just around the corner. I did. It was way cheaper and larger!

Room Tip: The north views are great if you get up above the 10th floor. If you like the sunshine, take the sou...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterloo, Canada
Level Contributor
95 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed October 5, 2013 via mobile

Clean rooms! The Suites were very spacious, staff couldn't be more helpful and the area is perfect to explore Ottawa!

The only negative was something that couldn't be helped. Construction in the underground parking and maintenance on the elevator was a little annoying.

Stayed September 2013, traveled on business
Helpful?
Thank TheProbst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mirabel, Canada
Level Contributor
131 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed October 2, 2013

My wife and I spent three nights at this hotel. We had no problem whatsoever, our 16th-floor room was clean and quiet. The three elevators were quick and efficient, resulting in minimal waits despite a full hotel. Service was excellent, every minor request was promptly followed-up on. The location is great, tons of restaurants nearby, but one block away from the main road (Elgin), and a stone-throw to the canal. Highly recommended overall.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Guy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Catharines, Canada
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 1, 2013

Clean, spacious rooms,friendly staff, parking for big & small vehicles, close to downtown amenities.

This is a reasonably priced hidden gem in Ottawa !

I have stayed in various Ottawa Hotels and this is by far my favorite.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LKRMM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regina, Canada
Level Contributor
120 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed September 19, 2013

I really like this hotel. It is less than 5 minutes walk from the Rideau Canal, 10 minutes from the Rideau Centre and the University of Ottawa, and 20 minutes walk to anywhere in downtown. It is also reasonably priced.
The room I had was a queen bed suite with a kitchenette. The kitchen was reasonably equipped, although not exactly generously equipped. The nearest grocery store is about 10 minutes walk away. The room is not huge, but it is reasonably comfortable. A little table with 2 chairs, a comfortable chair and ottoman and a smallish TV.
The only real complaints were that the refrigerator was noisy, and since the room was a studio style the bed is only 10 feet away, so as a light sleeper it was somewhat difficult to sleep. The other minor complaint is that all of the taps are backwards. They are all single handle taps with hot to the right instead of the traditional to the left. Confused me for the first couple of days.
There was no shortage of hot water, no noise from the hotel. Breakfast was good. What more could you ask for?

Room Tip: Both the front and the back are quiet, but if you are a late sleeper and you are there during the sc...
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NamedePlumes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
92 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed September 10, 2013

Our room was upgraded, as I am a IHG member, and it was a lovely room, very large with a jacuzzi bath, which was perfect after a long day of sightseeing. The bed was extremely comfortable. The staff were very helpful and friendly, and the breakfast was really good, and included in the rate. We were only a short walk from the river and many of the attractions.
My only gripe was the cost of the parking, which I thought was high at $17 per night. We loved the hotel and loved Ottawa.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephen M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Downtown

Property: Holiday Inn Hotel & Suites Downtown
Address: 111 Cooper Street, Ottawa, Ontario K2P2E3, Canada
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #48 of 67 Hotels in Ottawa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Hotel & Suites Downtown 3*
Number of rooms: 269
Official Description (provided by the hotel):
Downtown Ottawa Location Ideal for All Travelers. Located in the trendy Golden Triangle District of downtown Ottawa, Holiday Inn & Suites - Ottawa Downtown is a well-appointed hotel in close proximity to the MacDonald Cartier International Airport (YOW) and the Ottawa Train Station. Our location places you mere steps from the Rideau Canal, a UNESCO World Heritage site where you can stroll, bike or skate by many great historic and contemporary attractions of downtown. Our Ottawa hotel is within walking distance of trendy Elgin Street's shops, restaurants and nightlife, historic Byward Market, the Canadian War Museum and Parliament Hill. Lodging here benefits business travelers who are visiting the Department of National Defense, the Government of Canada Conference Centre, and other businesses in downtown Ottawa. Our hotel's amenities include eight meeting rooms, event packages and a Business Centre to meet your business needs. From Lane's Restaurant and Lounge to the Fitness Centre, we aim to provide you with a convenient stay in downtown Ottawa. Each hotel room features a triple-sheeted bed, a sitting area, TV, a work area with a desk, and free high-speed Internet access. Our downtown Ottawa hotel staff go beyond the average hotels in Ottawa to give you the comfort you deserve. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Downtown
Holiday Inn Downtown
Holiday Inn Ottawa
Ottawa Holiday Inn

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