Stayed at the Days Inn for a soccer tournament early September 2013. Bad luck and bed bugs are a fact of life. Would not have left with bad feelings if the hotel had managed the incident with good customer service. What we got was poorly trained staff, little communication, and unacceptable response times. Follow up by the hotel was sub par.
I was bitten by a bedbug Friday night of our stay. It was my first time exposure so it was not till Sunday when I returned home and did some Internet searches that I knew what we had been exposed to. I immediately called the hotel and was told to call back in the morning....... Really?
It took three days and several phone calls on my part to somewhat address the issue. Waiting for pest report, manager on vacation, etc. were the excuses I was given. The acting manager promised me that a refund for our stay had been processed by Expedia and the manager would follow up with me when he returned on Monday.
I waited for his call on Monday, anxious to see the pest report - no contact.
I had to call him. Tuesday followed up with Expedia to check on our refund. It had not been processed as promised 6 days earlier.
- Official Description (provided by the hotel):
- Please note that the pet friendly rooms are strictly on the Ground Floor and a fee per night does apply. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Hotels.com, TripOnline SA, Travelocity, Hotwire, Cheap Tickets, getaroom.com, Cancelon, HotelQuickly and Evoline ltd so you can book your Days Inn - Ottawa West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Days Inn Ottawa West Hotel Ottawa
- Days Inn Nepean
- Nepean Days Inn