The hotel is modern and comfortable. This was my second stay and my previous stay was excellent. This time my stay has had a few problems - my first room (809) was an awkward design and noisy. I realize the construction at the Rideau Centre is beyond the hotel's control; when I brought my concern to the attention of staff I was moved to another room right away. My next room was much better and the bathroom design more spacious. However, the room had a very strong scent of men's cologne. The scent was giving me a headache. My theory is someone smoked in the room and it was 'sanitized'. Again I was accommodated and moved to another room. Overall, the customer service is excellent and I feel the staff do everything possible to accommodate guest's needs/request.
- Official Description (provided by the hotel):
- Located in the heart of the city, The Westin Ottawa is near Parliament Hill and the scenic Rideau Canal, historic sights and world-class shopping at the adjoining Rideau Centre. ... more less
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- Also Known As:
- The Westin Ottawa Hotel Ottawa
- Westin Ottawa
- Westin Hotel Ottawa
- Ottawa Westin