I have heard of good things from people staying as a guest in one of the rooms and did have a good experience as guest once in the summer when we stayed, but for me this complaint is generated in regards to a recent experience I had trying to book a function at the hotel. Absolute NIGHTMARE! Some of the worst customer service I have ever experienced. The lady I was dealing with was rude and abrupt. I had an email confirming the space I requested was reserved for me, and when I show up for our finalizing meeting she tells me that the room has been booked for someone else. No notice, no explanation, just 'oh well. here's what I have instead'. I knew exactly what I wanted and was willing to pay for it too! I had a sizeable budget, and was also looking at hosting another family event there next year, again with a decent budget. I even called management after the horrible experience with the staff member in question to discuss my concerns and they couldn't even be bothered to return my message. After being given the run around, and being left scrambling at the last minute because of them, to find a new location to host my function - I would not recommend using this hotel. They certainly don't value their customer. Extremely disappointed. Also, I tried to post a review on their website and get this - They actually review the posts before they get posted and select whether your post will be displayed. Are you kidding me?
- Official Description (provided by the hotel):
- Located in the heart of the city, The Westin Ottawa is near Parliament Hill and the scenic Rideau Canal, historic sights and world-class shopping at the adjoining Rideau Centre. ... more less
- Reservation Options:
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- Also Known As:
- The Westin Ottawa Hotel Ottawa
- Westin Ottawa
- Westin Hotel Ottawa
- Ottawa Westin