I returned to the Westin after having had a great experience 2 years ago. This time it wasn't bad, but far from what it was the last time.
Upon check in the room was not ready, and I was told that I would be contacted as soon as it was cleaned. My cell phone never rang and when we got back at 5 , we didn't even get a sorry when I pointed this out to the receptionist.
The room was nice and clean, with the unavoidable loud toilet, room service was quick and good, with a decent price.
Even though I paid for Valet, my car was parked outside the hotel the whole night. ( I saw it when i cam back at night and it was still there in the morning when I checked out.
Location is great, rooms are great if you can get a last minute rate or similar, but as other people mentioned, the reception leaves a lot to be desired and the whole parking thing turned me off. ( After all they charge $32 for Valet!)More
- Free Wifi
- Free Parking