I do not have high expectations when booking a Residence Inn. They aren't the Ritz. Ottawa doesn't have a Ritz which is unfortunate. What I did love was the location. I read the website and it indicated "All New Suites" and it had a Spa. I like the Marriott and Ritz Spas. When arriving at the hotel there is only room for two vehicles while you unload. The front desk was on the fourth floor. I can live without valet but a baggage cart would have been better than the five trips up two different elevators (they don't go to all floors). When arriving in the room (very spacious) I do the usual check for cleanliness and bed bugs. I didn't see bed bugs but the mattress was very old and yellow. The arms of the red sofa were black from filth and there were spills on the cushions. The rest was mediocre. I was not very comfortable. I went down to the spa to book a treatment. The spa is not part of the hotel and was closed on the Sunday and Monday of the long weekend (when someone travelling might want to use it). I went to the front desk with my IPad in hand asking them to show me the new rooms and suites. They were quite surprised and said there were no NEW rooms in the hotel. They did agree the website was very misleading. They did call around to different hotels which was quite nice of the. unfortunately it was a long weekend and everything was booked up. The food wasn't bad but they ran out very early. There were no utensils and I had to ask for a cloth to clean a table.
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- Also Known As:
- Residence Inn Ottawa Downtown Hotel Ottawa
- Ottawa Residence Inn