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“Good rate, suite size & breakfast”

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Residence Inn Ottawa Downtown
Ranked #16 of 67 Hotels in Ottawa
Certificate of Excellence
Toronto, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good rate, suite size & breakfast”
Reviewed May 11, 2012

I was concerned having booked the hotel and then reading, at so late a
date, so many negative reviews that were linked to their web site.
I'm glad to say that our suite was wonderful. It was exceptionally
large and allowed us all sufficient privacy and gathering space.

As well, although, the crowd seemed exceptionally heavy
Sunday morning for breakfast, the staff were relentless in trying
to keep everything replenished. Breakfast had a variety of food.
We did find the driveway a bit of a maneuver but is to be expected in
urban areas.

The location is good as it allowed us walking proximity to the west and east, although it is an extremely quiet area on the weekend.
Our stay was very enjoyable at the hotel and Ottawa's weather co-
operated as well.

We will be sure to return.

Stayed May 2012, traveled with family
Helpful?
Thank Faye416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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895 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
  • Dutch first
  • English first
  • French first
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English first
Ontario
Level Contributor
239 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed May 6, 2012

We regularly stay at this location because we know that it is easy to get to, rooms are large and always clean. This occasion was no different. At reception, Stephan was so pleasant and gave us a corner suite.
The room was large as usual and the jacuzzi tub one of my favourite things.
I will always recommend this Marriott for frequent and new visitors to Ottawa alike.
For this stay though the only negative comment I could make is that the sheets seemed very thin compared to previous occasions (mine had a small tear in it) and the grout around the tub needs bleaching...not a contract breaker but just a little suggestion.

Room Tip: Worth it to get a full larger suite.
See more room tips
  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helper_One
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed May 6, 2012

I'll start with the positive: the rooms are very large and the location is very central. That's it.

The not so positive: the hotel is dated and unclean. The staff are neither knowledgeable nor helpful. And it's not cheap.

Our friends were in Ottawa the same weekend and booked hotels through hotwire.com. They had much nicer stays at a fraction of the price.

I would not return to the Residence Inn by Marriot and I would advise others not to go there either.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AvidTraveller79812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trois-Rivieres, Canada
Level Contributor
72 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed May 1, 2012

As mentioned in previous review, the hotel is located near the main points of interest. If you want to be closer to the action (market, many restaurants, bistros (Pubs) and stores), you should consider the Marriott Courtyard.
This hotel offers no interesting perspective. Although it is located on a street where nothing happens, the soundproofing is poor, both inside and outside. We were located far from the elevator and it is as if we were next. Many noises of any kind at any time of day.
The studios have only a refrigerator and microwave, no oven, not a full kitchen!
Breakfast are just OK.
There are better choices for an hotel in Ottawa

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MagDen007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Downers Grove, Illinois
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 24, 2012

Loyal Marriott guy here, but was disapointed in this property. Parking garage is a nightmare, and scary. Entrance lobby is dismal and the elevators to the check in on the 4th floor were very beat up. Room was OK.

I will be visiting Ottawa on business once a quarter and will find another place to stay.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bluto4608
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah B, Front Office Manager at Residence Inn Ottawa Downtown, responded to this review, May 4, 2012
Dear Sir, Thank you for your comments. I am really sorry that we failed to
meet your expectations. We have been discussing with the building management
the possibility to add the mirrors and additional signage in the garage. We
are hoping that this will be done quickly to help navigate in the parking garage.

As well, we have just completed the first of our 4 elevators inside cab
renovation. We are hoping to complete all 4 before the start of summer.

We would really like to have you give us another try, so please contact me
directly the next time you are planning to be in town so I can make sure
everything meets your expectations.

Kindest Regards,

Sarah Bolton
Guest Services Manager
sarah.bolton@marriott.com
613-231-2020 ext. 4004
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stavanger
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 23, 2012

We stayed there from Sunday 22 til Monday 23, me and my 2 sons age 10,11. Rooms was big with a separate bedroom, kitchen and bathroom. If you wanted a rollaway in the bedroom they charged 10 dollar exstra but they made up the sofa bed after request. The breakfast was no value for the money. Selection was poor and no fresh fruit meet og cheese. I dont think i will stay in this hotel again.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Helle67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah B, Front Office Manager at Residence Inn Ottawa Downtown, responded to this review, May 4, 2012
Thank you for taking the time to share your thoughts about your recent stay.
I am glad the size of your suite accommodated your specific needs. I am
sorry to hear that you felt the complimentary breakfast lacked in selection.
I have discussed your comments with our Food Director to see why the
bananas, oranges, apples and fresh cut fruits were not present on the
buffet during your stay. I would be happy to discuss your comments further.
I do invite you to contact me at any time.

Sincerely,

Sarah Bolton
Guest Services Manager
sarah.bolton@marriott.com
613-231-2020 ext. 4004
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ont. Canada
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 22, 2012

Our room was basically a 1 bed apartment which worked well with our son (University age, had his own tv in main room/sleeper sofa area). We thought the room was dated, which isn't always a negative, but this time it was, it had a funny smell, lackluster decorating and we couldn't seem to get the heat set to a comfortable temperature, room was very hot. More than anything what annoyed us the most is the layout of the hotel. The elevator system is tedious, lobby & breakfast on the 4th floor, separate parking elevator, and another elevator to the higher rooms. I agree with the other reviewer who mentioned they should be installing mirrors for safer entrances and exits from the parking garage, it's very tight. If you absolutely need a kitchen, with a good sized room and handy location, then maybe this is the right place for you, but unfortunately it wasn't for us. Probably wouldn't stay here again, only positive for us was the location and the friendly staff.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PKWOnt_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Ottawa Downtown

Property: Residence Inn Ottawa Downtown
Address: 161 Laurier Ave W, Ottawa, Ontario K1P 5J2, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Family Hotel in Ottawa
#25 Business Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Ottawa Downtown 3*
Number of rooms: 177
Reservation Options:
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Also Known As:
Residence Inn Ottawa Downtown Hotel Ottawa
Ottawa Residence Inn

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