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“Excellent Hotel.....but”

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Les Suites Hotel Ottawa
Ranked #13 of 67 Hotels in Ottawa
Certificate of Excellence
Canada
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Excellent Hotel.....but”
Reviewed April 8, 2014

Stayed here one night, April 5th. The hotel itself is very nice, our suite was spotless, and perfect size for three adults. There is a breakfast diner attached to the hotel but we didn't try. Location is ideal and walking distance to the Byward Market, Parliament Hill, Rideau Centre, groceries, LCBO etc., as well as easy to get too and from the 417. The pull out sofa, as my step son said, its a pull out sofa and when it comes to a comfortable sleep, well enuf said.
Only downfall, and this I do not fault the hotel for, is the overrun of older teens/early 20 yrs old that seem to be there for some sort of conference. They were rude, obnoxious, drunk and disorderly. They completely took over this hotel like it was their personal party venue. We did see management try and get order but we think they should have called the police as I have never seen anything like this. We were only able twice to get an elevator and when we were in one they crammed as many of them into it with us and overcrowded it. I was actually concerned for the safety of the elevator as they were also chanting and jumping up and down in them. We ended up several times, after waiting up to 10 minutes, just taking the stairs up and down 15 flights because we could not get the elevator. Fortunately we were fit to do this otherwise we'd still be waiting.
Other than that we were very impressed with the hotel itself, I guess we just picked a bad weekend to stay.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beachgirl6533
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review, April 9, 2014
Dear Guest,

Thank you for your 5/5 rating regarding your recent stay with us. I appreciate your comments about our spotlessly clean and spacious suites and our excellent location. On behalf of the entire Team, we apologize for the noise issues you encountered. Unfortunately, the behaviour of a University delegation we hosted was not what was expected and extra security had to be called in. Please do contact me directly for future reservations and I will ensure you have an excellent hospitality experience. I can be reached toll-free at 1-800-267-1989.

Sincerely,



Chris Pierce
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Toronto
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 26, 2014

My son got accepted at Carleton University so we decided to come visit. Stayed at Les Suites for 2 nights. Room was spacious and clean for the five of us. Could use a TV in the master bedroom. Centrally located near Byward Market and its excellent restaurants. Parking entrance and exit is a bit chaotic. Elevators were slow. WiFi service confusing. Overall would definitely come back.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank racecarfanatic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review, March 27, 2014
Dear Guest,

Congratulations on your son’s acceptance to Carleton University and I’m pleased you will use the hotel as your home base when visiting him in future! Our spacious suites include a fully equipped kitchen in which you can easily make home-cooked meals for him when you are next in Ottawa. I’m certain he will greatly appreciate it! The majority of our two-bedroom suite configurations do have televisions in the master bedrooms. Please do contact our Reservations Team prior to your next arrival as they would be pleased to note this request on your reservation. During future stays, please do let us know if there is anything we can do to make your stay more enjoyable (i.e. WIFI instructions, use of garage, etc.) – we are always at your service! Once again, thank you for your excellent review, your continued patronage and I do look forward to hosting you again on future trips to Ottawa!

Sincerely,



Chris Pierce
General Manager
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Toronto
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed March 15, 2014

We just got back from a three night stay at Les Suites hotel. We were in a 2 bedroom Premiere suite room 903. The room was at the end of the hall, very quiet and peaceful. We stayed during the March Break from March 11-14.

Check in was smooth. We had 4 kids with us and each kid was given a little welcome bag with a little stuffed animal in it and a colouring contest page with some crayons. We arrived in the room and everything was in good order. The front desk called right away to see if everything was ok. We were staying with 6 of us so the dinning room only had 4 chairs. It is a round table so we asked if could have 2 more chairs so we could all sit around the table for meals. They brought them right up, no problem.

The room was very spacious and worked out very well for our group. 2 bedroom, 2 bathroom apartment. Gave us lots of space for all of our stuff. Kitchen had everything we needed and plates and cutlery for 6. Being able to make a few meals in our room was a big plus and having the full size fridge was great when staying with kids so we could have some snacks handy.

The pool was fine. A little crowded at times but the kids enjoyed it. Hot tub was nice for me.

The location of this hotel as got to be the best. So close to everything. Too bad the canal was closed for skating, it closed the day before we got there. There is an outdoor rink in front of city hall which is within walking distance. Byward market is also very close. Dollar store and a Metro grocery store are also very close. So if you forget something it is very easy to go and get it.

The parking is the only little problem we had. They have a few spots on the lower level for larger vans and trucks but these spots were full most of the time. The rest of the spots are very small and difficult to park in with a van.

Overall I would certainly stay here again and would recommend it to friends.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank momto3kidsToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review, March 17, 2014
Dear Guest,

Thank you for taking the time to post an extensive review regarding you and your family’s stay during the March Break – I really appreciate it! Our two-bedroom suites, with separate living and sleeping areas, comfortably accommodate up to 6 people. These suites are fully equipped with five appliances and I’m pleased you enjoyed being able to make meals and snacks for your children. Being located within walking distances to the majority of Ottawa’s attractions, shopping and restaurants, makes the hotel ideal for those who want to take in the sights – there is something for everyone! I do appreciate your comments regarding the parking garage next to us. As you may not be aware, this garage is not owned by the hotel. In future, should there not be adequate spots for your van, our Front Desk Agents can direct you to other nearby parking facilities. Once again, thank you for your fabulous review and I do look forward to hosting you and your family again on your next trip to Ottawa!

Sincerely,



Chris Pierce
General Manager
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Ottawa, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 14, 2014

My husband and I wanted to do something special this past Valentine's Day so we booked a suite at Les Suites Hotel Ottawa. It was the perfect getaway. The rooms were clean and inviting, the staff friendly and helpful! Perfectly situated in the heart of Ottawa, you're minutes away from wonderful restaurants, shops and night life. We will definitely be going back!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lesley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review, March 20, 2014
Dear Guest,

I’m so pleased that you and your husband enjoyed your romantic stay-cation with us in the heart of downtown and thank you for commenting on our friendly and helpful Team Members! We are a five minute walk to the Rideau Centre (shopping) and the historic Byward Market (museums, cafés, specialty food shops, boutiques, galleries, restaurants, pubs, hair & aesthetics salons, etc.). Our location offers something for everyone and I look forward to hosting you again on your next stay in downtown Ottawa!

Sincerely,



Chris Pierce
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bath, United Kingdom
1 review
Reviewed March 9, 2014 via mobile

I have just returned to the UK after an extended stay in Ottawa. The Les Suites was a perfect choice for my accommodation. Centrally located near the Byward Market, the apartments were cosy and comfortable and the staff were excellent. I will hopefully be returning to Canada next winter and will definitely choose the Les Suites again

Stayed February 2014
Helpful?
Thank Tony G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review, March 11, 2014
Dear Guest,

Thank you very much for taking the time to review your extended stay with us, especially noting our excellent Team Members! Between our central location and our spacious and well-equipped suites, the hotel is perfect for long-term stays. I look forward to hosting you again on your next trip to Canada’s Capital!

Sincerely,


Chris Pierce
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
Level Contributor
73 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed March 8, 2014 via mobile

The hotel is located within walking distance to the Rideau shopping mall and the ByWard market. The location is ideal. The suite is actually the size of a 1bedroom apartment. Fully equipped: full size fridge, cook range with stove, dishwasher and even washing machine and dryer. When staying for a few days or when traveling with the family, this is the best choice. I recommend this hotel without hesitation.

Stayed February 2014, traveled on business
Helpful?
Thank MTLEurope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review, March 11, 2014
Dear Guest,

As a Top Contributor on TripAdvisor, I especially appreciate your excellent review regarding your recent stay in a one-bedroom suite! Not only are we centrally located, we offer spacious, clean and well-equipped suites (5 appliances) and in our Recreation Centre we have an indoor pool/whirlpool and gym. Thank you once again for your recommendation and I look forward to hosting you again in future!

Sincerely,


Chris Pierce
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 7, 2014

Overall a Great time at Les Suites Hotel Ottawa. We spent a Friday evening there went to a local restaurant on the market then shopping the next day at Rideau center. The desk staff was really friendly and knowledgeable about the area. The rooms are huge and well equipped with separate bathrooms, kitchen and flat screen TV's. We didn't hit the pool area but it looked nice too. The kitchen and dining area are a great way to have a home away from home downtown!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cicchettichef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review, March 11, 2014
Dear Guest,

I appreciate your fabulous review regarding your recent staycation at the hotel in one of our spacious and well-equipped suites! Our location is steps away from the historic Byward Market, Rideau Centre, hundreds of restaurants, and museums – there is something for everyone. Thank you for your kind comments regarding our Team Members – the majority have been nominated by guests to Ottawa Tourism’s Stars of the City Recognition Program. I look forward to hosting you again on your next staycation in Ottawa!

Sincerely,


Chris Pierce
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Les Suites Hotel Ottawa

Property: Les Suites Hotel Ottawa
Address: les Suites Hotel 130 Besserer St, Ottawa, Ontario K1N 9M9, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Ottawa
#16 Family Hotel in Ottawa
#16 Business Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Les Suites Hotel Ottawa 3*
Number of rooms: 240
Official Description (provided by the hotel):
When you stay at Les Suites Hotel, Ottawa, you really do have the best of everything-the luxury of a great location and the comfort of spacious elegance. Situated in the heart of downtown Ottawa, Les Suites Hotel is next door to great shopping at the Rideau Centre and surrounded by fine dining and entertainment. Ideally located near major travel routes, government offices, and popular attractions, we offer the perfect location for business travelers and leisure guests alike. Les Suites Hotel boasts spacious One Bedroom Suites (700 sq. Feet) and Two Bedroom Suites (over 1000 sq. Feet) complete with full kitchen amenities, ensuite washer & dryers, seperate living and dining room and private balconies! Arrive Empowered and Leave Refreshed! ... more   less 
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Also Known As:
Les Hotel Ottawa
Ottawa Les Hotel
Les Suites Ottawa

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