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“A little bit like home for a regular visitor”

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Les Suites Hotel Ottawa
Ranked #15 of 68 Hotels in Ottawa
Certificate of Excellence
Reviewed March 22, 2013

I tend to come to work in Ottawa on a regular basis and it gets a bit tired at times. Tired of staying in your normal hotel room, I've started staying at Les Suites. The apartment style rooms give me space to stretch out and be comfortable. Below I've listed my likes and dislikes, but ultimately I feel it's a great place to stay.

Likes:
-full kitchen
-separate bedroom and living room
-in suite laundry
-close to the rideau center and the market

Dislikes
-it's an older property, so it does lose a few style points
-their is a mission beside the hotel that has at times made me feel a bit on edge when returning late at night

Room Tip: There is a metro supermarket, beer store and LCBO just a block away on Rideau street, so go pick up...
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  • Stayed: March 2013, traveled on business
    • Value
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2  Thank Nick_and_Michael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this reviewResponded March 25, 2013

Dear Guest,

Thank you for your excellent review and I’m pleased you are enjoying your “suite” experience at the hotel while staying in Ottawa! Why pay for a regular hotel room when you can have at least 700 sq. ft., five appliances, separate bedroom and a fully-equipped kitchen. Because of our downtown location, we work very closely with our Security Company and the Ottawa Police Service to ensure that our property is not affected by the Social Services agencies located in the downtown core. We have been quite successful with our efforts. Once again, I appreciate your comments and your continued patronage.

Sincerely,

Chris Pierce
General Manager
Ottawa Tourism's 2012 Star Property of the Year

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,288 - 1,294 of 1,780 reviews

Reviewed March 22, 2013

At first, I didn't really know what to expect from the room as 9/10 when you get to a hotel the room looks different to the pictures on the website, but this was exactly how it was shown. Spacious room with tea and coffee facilities, laundry room, kitchen and separate bedroom and two tv's. There was heating in the room, so it was always nice and warm.
The location was also wonderful, with the Byward Market, Parliament, and the Rideau Center all being within a stone throw away. The hotel also has a cafe attached, which is perfect for a quick snack or drink. There is also a Metro on Rideau/Cumberland so you can stock up your kitchen and save on meals out.

  • Stayed: March 2013, traveled solo
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1  Thank survivorGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this reviewResponded March 25, 2013

Dear Guest,

Thank you for your excellent review regarding your recent stay in one of our Traditional Suites! Our location is perfect for both leisure and business travellers. With the warmer weather on the way, park the car and walk everywhere you want to go. There is so much to see and do in downtown Ottawa. Thank you once again for your review and I do look forward to hosting you again on your next trip to Ottawa.

Sincerely,

Chris Pierce
General Manager
Ottawa Tourism's 2012 Star Property of the Year

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2013

Decided to take the family for an overnight in our own town for March break. Book online on the same day and received the web rate which was $168 which is better than the discounted rate with CAA. Under ground parking was $19.
Arrived at 11am and they had one room open so they offered to register us to parking and let us go to the room. It was very large for our family of four with two bedrooms, both with Queen beds and two bathrooms, a kitchen and living area with a pull out couch. There were a number of things though that was outdated, like the carpet (stained), the pull out couch was uncomfortable, heating in some rooms didn't work and overall the furniture was outdated and worn.
The pool is shared with the hotel that is beside it so it was fairly busy given it was March break but it did the trick for an evening swim.
There is a coffee shop downstairs that was open still at 9pm which was good for a quick snack.
The location is great as it is a 2 minute walk to the Rideau Centre and a 5 minute walk to the Byward Market.
It is a good room for the family and I wondered if we would have waited till regular check in time whether our room would have been more updated than what we received. i would hesitate to recommend it to someone unless maybe they checked their room first.
The front desk staff were ok but not super friendly. In fact, one of the front desk men was somewhat rude to my husband which was not overly impressive.

Room Tip: Book onlne to get a better rate either with CAA, government rate or same day booking.
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  • Stayed: March 2013, traveled with family
    • Value
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3  Thank kanatafamilyfoursome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this reviewResponded March 18, 2013

Dear Guest,

Thank you for your recent review regarding your family’s March Break Stay. I do understand your comments regarding the Traditional Suite that you reserved. Although these Traditional Suites are still an excellent value, you may prefer to reserve one of our Premiere Suites in future (more modern décor, updated appliances, pillow-top mattresses, etc.). I’m pleased that our Front Desk Team Members were able to give you an early check-in during such a busy week! Since all our Team Members are trained in stellar guest service, I would appreciate if you could contact me with details regarding that particular Front Desk Agent. I can be reached at 613-232-3200.

Sincerely,

Chris Pierce
General Manager
Ottawa Tourism's 2012 Star Property of the Year

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2013

This hotel is conveniently located and offers a spacious and confortable stay. We were 2 adults and 4 children and had a suite with 2 bedrooms, 3 double beds, 1 sofa bed, 2 washroom, an equipped kitchen and washer-dryer. Perfect for a larger group or family.There is a coffee shop downstairs which also serves as a convenience store.

  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Isa244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this reviewResponded March 18, 2013

Dear Guest,

Thank you for taking the time to post an excellent review regarding your family’s stay! Our 1,000 sq. ft. two bedroom suites are perfect for a large family and the majority do have two bathrooms. All suites have a fully equipped kitchen and an ensuite washer and dryer – no need for our guests to pack dirty laundry! Thank you for your review and I look forward to hosting you again in future!

Sincerely,

Chris Pierce
General Manager
Ottawa Tourism's 2012 Star Property of the Year

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2013

Great place, clean and big rooms, great location and fantastic service. Front desk has been more than accommodating with my many requests: Cot was sent up right away, in-room safe's batteries changed quickly, etc. The coffee provided in the room is among the best I have had. Extra large bathroom, as well. Really a fantastic hotel.

Stayed: March 2013, traveled on business
2  Thank D_Suk605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this reviewResponded March 18, 2013

Dear Guest,

It is always a pleasure to receive such a fabulous review! Why stay in a regular hotel room when you can stay in a fully-equipped, huge suite! Thank you for your kind comments regarding our Front Desk Team. All Team Members genuinely care for our guests and strive to ensure our guests have memorable experiences. Once again, thank you for taking the time to post a review and I look forward to hosting you again in future!

Sincerely,

Chris Pierce
General Manager
Ottawa Tourism's 2012 Star Property of the Year

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2013

  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Easytobook.com
2  Thank Lise J
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this reviewResponded March 15, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 8, 2013 via mobile

The rooms are clean and large, the bathrooms are fine and the service is great. The only complaint is that it is so loud at night! I had a room on the 9th floor and each night at around 1am I could hear loud talking on the street below. There are some bars close by so it's drunk college kids screaming at each other. Also, I think that there is a truck facility nearby as there are trucks driving by at all hours of the night especially between 1am and 7am. Bring earplugs!

  • Stayed: March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank huntertravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this reviewResponded March 11, 2013

Dear Guest,

Thank you very much for taking the time to post a review on TripAdvisor regarding your recent stay at the hotel. I appreciate your excellent review regarding our suites, cleanliness and service! Being in the heart of downtown, there will be noise emanating from the street -- please ask our Reservations Team to assign you a suite on the inside courtyard to minimize any type of noise intrusion in future.

Once again, thank you for taking the time to post a review and I look forward to hosting you again on your next trip to Ottawa!

Sincerely,

Chris Pierce
General Manager
Ottawa Tourism's 2012 Star Property of the Year

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Les Suites Hotel Ottawa

Address: 130 Besserer St, Ottawa, Ontario K1N 9M9, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Ottawa
#15 Family Hotel in Ottawa
#16 Business Hotel in Ottawa
Price Range: $128 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Les Suites Hotel Ottawa 3.5*
Number of rooms: 240
Official Description (provided by the hotel):
When you stay at Les Suites Hotel, Ottawa, you really do have the best of everything-the luxury of a great location and the comfort of spacious elegance. Situated in the heart of downtown Ottawa, Les Suites Hotel is next door to great shopping at the Rideau Centre and surrounded by fine dining and entertainment. Ideally located near major travel routes, government offices, and popular attractions, we offer the perfect location for business travelers and leisure guests alike. Les Suites Hotel boasts spacious One Bedroom Suites (700 sq. Feet) and Two Bedroom Suites (over 1000 sq. Feet) complete with full kitchen amenities, ensuite washer & dryers, seperate living and dining room and private balconies! Arrive Empowered and Leave Refreshed! ... more   less 
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Also Known As:
Les Hotel Ottawa
Ottawa Les Hotel
Les Suites Ottawa

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