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Les Suites Hotel Ottawa
Ranked #12 of 67 Hotels in Ottawa
Certificate of Excellence
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Can't wait to come back!”
5 of 5 bubbles Reviewed January 31, 2013 via mobile

Love this hotel! The location is great, but may want to ask for a specific room location since a few overlook some night clubs so it can be a little loud at night. Other than that, it was excellent! The service was superb! Even when I asked to have someone sent to my room to zip up a dress the service was prompt and friendly. The staff clearly wants to have their guests enjoy their stay and hopefully have them come back. Can't wait to return!

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MochaMandi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review, February 4, 2013
Dear Guest,

Thank you for writing such a fabulous review! Because of our Team Members’ personal and professional service, our Hotel won Ottawa Tourism’s Star Property of the Year Award in October. For your future stays, please ask our Reservations Team for a “courtyard view” thus minimizing any type of downtown noise intrusion. I look forward to hosting you again on your next stay in Ottawa!

Sincerely,

Chris Pierce
General Manager
Ottawa Tourism's 2012 Star Property of the Year
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,333 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (291)
Date | Rating
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English first
Bathurst, Canada
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed January 27, 2013

Stayed at Les Suites, January 21-24, 2013. This is my 4th times at this Hotel. They have very large suites, which makes it very comfy for an extended stay. Large bedroom, Living area with coach, dining table and kitchenette. The Rideau Mall is just across the street, the By Market is only 2 blocks away. Great service and great location, my preferred spot in Ottawa.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review, January 28, 2013
Dear Guest,

Thank you for your continued patronage and I’m delighted that you enjoyed your 4th stay at the hotel! Our personal and professional service, location, amenities and size of our well-equipped suites are what keep our guests coming back. I look forward to continuing to host you in future.

Sincerely,


Chris Pierce
General Manager
Ottawa Tourism's 2012 Star Property of the Year
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Level Contributor
42 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed January 25, 2013

I stayed at the Les Suites Ottawa in April of 2012. The building was rather old and seemed like it was once an apartment building but it was in a great location. You could walk to the Byward Market, Rideau Centre and Parliament Hill. The Sparks Street Area was a little further. The Bank Street area was further. The furniture was nothing special but the apartment suite that we had was large and comfortable. There were two bedrooms that were very spacious. One bedroom had it's own bathroom and the other bedroom had a bathroom directly across the hall. The beds were very comfortable. The kitchen was well equipped and large. There was even a washer and dryer. The pool area and jacuzzi seemed adequate. It seemed more like a YMCA looking pool than a hotel or resort pool but it was still good to have. The hotel needs updated furniture and an updated pool area but overall was everything was fine. The value was fairly reasonable.

  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveling262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review, January 28, 2013
Dear Guest,

Thank you for taking the time to post a review on TripAdvisor. Although our Traditional Suites are excellent value, you may wish to select one of our Premiere Suites for your future stays. Premiere Suites feature modern décor, soothing warm colours, beautiful dark woods, plush duvets, pillow-top mattresses, etc. Once again, thank you for your great review and I look forward to hosting you again on your next trip to Ottawa!

Sincerely,

Chris Pierce
General Manager
Ottawa Tourism's 2012 Star Property of the Year
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed January 24, 2013

We were 5 and the suite was very spacious: a fully equiped kitchen, 2 bathrooms, 2 bedrooms and even a laundry, we didn't feel like we were in a hotel. It has a good location which allows you to walk, you can leave the car in the parking lot. There's a Presse Cafe downstairs where you can have breakfast. It's a bit old but very clean!

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travellers C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review, January 29, 2013
Dear Guest,

Thank you for your great review regarding your October stay at the hotel. Our huge, well-equipped two-bedroom suites are perfect for families and the majority do have two bathrooms. Although our Traditional Suites are excellent value, you may wish to select one of our Premiere Suites for your future stays. Premiere Suites feature modern décor, soothing warm colours, beautiful dark woods, plush duvets, pillow-top mattresses, etc. Our location is second to none -- a 5 minute walk to the Rideau Centre (180 shops and services) and the historic Byward Market (outdoor market, museums, cafés, specialty food shops, boutiques, galleries, restaurants, pubs, and more) – there is something for everyone! Presse Café located in our lobby is the perfect place for breakfast and features tasty sandwiches, fresh salads and tempting desserts. Once again, thank you for your review and I look forward to hosting you and your family again in future.

Sincerely,

Chris Pierce
General Manager
Ottawa Tourism's 2012 Star Property of the Year
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheltenham
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed January 21, 2013

Our young family stayed here during our Canada/US tour in the fall of 2012.
Actually ended up using this as our base for a great, great number of days. We were given a premium 1 bedroom suite room facing the courtyard (804 iirc). I am told these are better than the older style rooms, and also the direction is less noisey.
The room/flat is very well equipped for treating as a home. It was great having separate living and kitchen area, including a much appreciated laundry room (6+ weeks = smelly clothes!). Carpet could do with a quick wash though, just to bring back the colours.
There's enough to get you going, you'll probably want to buy bigger mugs, cleaning cloths but that's about it.
A few appliances broke down whilst we were there and were replaced without any fuss.
Although the TV was large 42inch LG, the TV reception was really bad, and made me not bother with paying for any pay services.
Bed very big and comfortable.
The pool was cold, far too cold for our <1yr old which was a downer. We asked (cheekily) if it could be raised, but were turned down.
Location. You will hear about the homeless shelter across the road, there was no trouble from them... actually more trouble from hotel guests / parties down the street at times (why are some people so discurtious about their neighbours – stag /hen parties. We actually called security with one, and they did act upon it – sadly the guest had gone out by then). But so close to Rideau centre and downtown area. Including a metro supermarket. Ottawa is a great city!
Overall, very contented with room, staff and location. Just warm the pool, and fix the TV.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lightning_Trip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review, February 1, 2013
Dear Guest,

Thank you for your excellent review regarding your stay last Fall! Although our Traditional Suites are still an excellent value, I’m pleased that you enjoyed our more modern Premiere Suites. You are correct in noting that the suites facing our Courtyard will minimize any type of downtown noise intrusion. In future, please do not hesitate to contact the Switchboard should you require anything to make your stay more comfortable – our Maintenance Department would have certainly remedied the television reception in your suite. As you probably are not aware, before opening the pool each morning, water is added to top it up making the pool cooler in the mornings than in the evenings. The normal temperature range for the pool is between 80-84F and temperature along with chlorine levels are tested several times daily. Once again, thank you for taking the time to post a review and I do hope to host you and your family again on your next trip to Canada’s Capital!

Sincerely,

Chris Pierce
General Manager
Ottawa Tourism's 2012 Star Property of the Year
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart, Australia
Level Contributor
384 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
4 of 5 bubbles Reviewed January 17, 2013

If you want a well-located place to stay in Ottawa, in a suite rather than a hotel room, this it is. Les Suites is located in walking distance of the main bus transfer station, the Byward Market, lots of restaurants, a huge shopping mall, the Rideau Canal and the Parliament buildings. The suites are very spacious and have separate bedroom(s), lounge/dining area and a proper kitchen with plenty of cooking equipment (though an extra saucepan would be good as would some nicer wine glasses).

The suites and public areas were clean and neat except for cigarette butts. We found them on our balcony and in the adjacent garden, probably thrown from upper balconies. This problem could be solved by making the entire place a smoke-free zone. The staff, from the cleaners to the reception staff, were all pleasant and gave a good impression. The swimming pool is good with great views but quite slippery floors and there is an adjacent small gym area. It was surprising to see and hear dogs in the adjacent suites - if dogs aren’t your thing this can be a turn-off. Overall though we were pleased with the place and have stayed more than once.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review, January 21, 2013
Dear Guest,

Thank you for taking the time to post an excellent review on TripAdvisor. Our guests do appreciate our spacious suites with a full kitchen and five appliances. In future, should you require extra kitchen amenities, please do not hesitate to call our Switchboard. I’m disappointed that you found cigarette butts on your balcony – this is not a Les Suites’ Housekeeping standard. Les Suites Hotel is 100% smoke-free. Guests who choose to smoke in the suites or on the balconies are charged $250.00 for cleaning. Thank you once again for your review, your continued patronage and I look forward to hosting you again in future!

Sincerely,

Chris Pierce
General Manager
Ottawa Tourism's 2012 Star Property of the Year
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Ontario
1 review
5 of 5 bubbles Reviewed January 10, 2013

We didn't have high expectations, but we were certainly surprised when we walked through the door of suite 1911. Clean, spacious, well-appointed - big screen TV in the living room, another in the bedroom, with a comfortable kingsize bed. The balcony overlooking the city was special. It was a little cold, so we didn't stay outside long.

The staff were pleasant when we checked in, and very helpful at checkout. We had a fantastic stay, and encourage everyone planning a trip to Ottawa to check out this property.

Room Tip: Suite 1911 was fantastic ....
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank donsmart86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review, January 11, 2013
Dear Guest,

Thank you for taking the time to post a review regarding your recent stay at the Hotel in a Premiere King Suite – I appreciate your feedback! Thank you also for your kind words regarding our clean suites, amenities and our Team Members. Our staff strives to ensure that each and every guest has a memorable experience. Once again, thank you for your review, your continued patronage and I look forward to hosting you again in future!

Sincerely,

Chris Pierce
General Manager
Ottawa Tourism's 2012 Star Property of the Year
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Les Suites Hotel Ottawa

Property: Les Suites Hotel Ottawa
Address: les Suites Hotel 130 Besserer St, Ottawa, Ontario K1N 9M9, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Ottawa
#16 Business Hotel in Ottawa
#16 Family Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Les Suites Hotel Ottawa 3*
Number of rooms: 240
Official Description (provided by the hotel):
When you stay at Les Suites Hotel, Ottawa, you really do have the best of everything-the luxury of a great location and the comfort of spacious elegance. Situated in the heart of downtown Ottawa, Les Suites Hotel is next door to great shopping at the Rideau Centre and surrounded by fine dining and entertainment. Ideally located near major travel routes, government offices, and popular attractions, we offer the perfect location for business travelers and leisure guests alike. Les Suites Hotel boasts spacious One Bedroom Suites (700 sq. Feet) and Two Bedroom Suites (over 1000 sq. Feet) complete with full kitchen amenities, ensuite washer & dryers, seperate living and dining room and private balconies! Arrive Empowered and Leave Refreshed! ... more   less 
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Also Known As:
Les Hotel Ottawa
Ottawa Les Hotel
Les Suites Ottawa

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