My boyfriend & I spent 2 weeks here for business & the hotel was booked through his manager so all we knew is that it had a kitchen, balcony & walk-in closet ... how sweet is that until we got here & noticed such great rooms with outdated furnishings. When we first checked in the room on the 7th floor the toilet was leaking so we switched to another room.
The wi-fi is free but the connection is horrible which made it hard to work online. I didn't like sitting on the couches because of the fabric & was unsure if it had bugs living in them. 2 of the lamps weren't working & 2 pillows is not enough for comfort but the bed itself a very comfortable. The heat was also too loud & it didn't keep us warm at all.
There is a girl who works at the front desk that I found unprofessional with no uniform & not approachable. She never smiles & asking her questions felt like it bothered her. She needs to work on her communication & professionalism. Vending machines were empty & I was told to walk across the street to the other hotel to use theirs or down the street to holiday inn btw I was told that the hotel manager never has the fending machines re stocked. How inconvenient when I have a fridge but can't purchase beverages to put in.
On the bright side the room itself & lay out gives it a comfy home feeling in a great location. I found house keeping to be on point & very nice. Koodos.
- Official Description (provided by the hotel):
- Experience the best hotel with suites in Ottawa! Our fully renovated hotel offers spacious and well-appointed guestrooms with a variety of room types to choose from, two queen size beds, or king bed. Ottawa offers you a perfect starting point for exploring countless attractions and endless adventures. With the cost of an entire suite less than a single hotel room, the Embassy Hotel & Suites in Downtown Ottawa, offers comfort, choice and convenience. Take time to celebrate, it's all waiting to welcome you! ... more less
- Reservation Options:
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- Also Known As:
- Embassy Hotel Ottawa