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All reviews the club lounge valet parking parliament hill byward market walking distance buffet breakfast bit dated business district room was large central location stayed here for one night rideau centre business or pleasure business trip king bed comfortable rooms an upgrade
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Reviewed August 7, 2014

We loved this hotel! It is close to everything, pet friendly, clean and the staff are AMAZING. The staff went out of their way to make our stay enjoyable. Be prepared to pay a lot for parking but most people expect that downtown.

Date of stay: June 2014
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Missy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this reviewResponded September 23, 2014

Good Day Missy M,

Thank you for taking the time to provide your review and comments. We are honored that you loved our hotel and that staff are AMAZING by going out of their way to make your stay enjoyable.

We hope to see you on your next visit to Ottawa.

Kind Regards,

Rob Roy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2014

I am staying at this hotel second time. The staff is very friendly, the service is good, check in and check out do not take more than a few minutes. Rooms are clean and convenient. Really great matrasses - so comfy! The hotel restaurant offers excellent meal, again with great service. This is an excellent place to stay either for business or pleasure.

Date of stay: August 2014
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank Elena28576
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this reviewResponded September 23, 2014

Hello Elena,

Thank you for taking the time to share your feedback on your experience with us.

We look forward to your next visit.

Kind Regards,

Rob Roy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2014

Steps away from Parliament Hill, right in the middle of the downtown core, this is the place to stay if you're touring the sights or doing business in Ottawa. Nearby hotels charge a premium for their panoramic views so the Sheraton can be a relative bargain if, like us, you prefer to walk over to the sights rather than peer at them through the hotel window. Inside, the rooms are well appointed with very comfortable beds, ample air conditioning, sparking clean bathrooms, lots of hot water, and good water pressure (warning to taller patrons, shower heads are about 5'8" so be prepared to limbo a bit to get wet). The salt water pool was very inviting and not busy -- we had it all to ourselves. It's an easy walk from the hotel to Parliament Hill, the National War Memorial, and the Sparks Street Mall. It's only a bit further to the Mint, the National Gallery of Canada, the Rideau Centre, and the ByWard Market. We had sunny, mild weather during our stay so we walked across the bridge to the Canadian Museum of History. It took about 30 minutes and offered great views along the way. We also walked (about the same distance) to the Canadian War Museum. No need for a car, cab, or public transport if the weather cooperates. Ottawa is a wonderful walking city with a lot of outdoor sights and monuments to look at on the way. Will definitely stay here again.

Date of stay: August 2014
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
Thank TorontoJK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this reviewResponded September 23, 2014

Dear Guest,

Thank you for taking the time to share your feedback from your stay with us.

The location of the hotel is truly ideal for any visitor to the Nation's Capital. Our spacious guestrooms are sure to offer our guests comfort.

We are happy you enjoyed your stay and look forward to your next visit.

Sincerely,

Rob Roy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 30, 2014

Stayed at this hotel as it is across the street from our office. Rooms are nice, but the hallways need updating. I was able to make use of the gym one evening and had it all to myself. Had dinner the first night in Sasha's Bar. The food was very good and the service was excellent. The staff are very friendly. My only complaint is the lack of sleep. On my first night, I had to move rooms at 3 am. The City is working on the metro expansion and there was a constant humming noise that went on all night. Even though I was moved to a higher floor on the opposite side of the building, I could still hear it. They did offer me a free breakfast as consolation.

Date of stay: July 2014
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
2  Thank Melanie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this reviewResponded November 7, 2014

Good Day Melanie,

Thank you for providing us with your feedback from your stay this past summer. Our location is ideal to many of the downtown businesses, and with friendly staff, good food and good service, we can guarantee a great experience every time.

We apologize for the noise caused by the construction work being done by the city, and can assure you we always try our best to manage these situations with our neighbors in a professional manner.

We hope to provide you "your home away from home" on your next business trip to Ottawa.

Sincerely,

Rob Roy
General Manager

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Reviewed July 29, 2014

This was our third stay at this hotel, this time our daughter and son in law accompanied us. we stayed on the club floors, and enjoyed the breakfast and evening snack,as well as the unlimited beverages that is included in the hotel room price. The staff was attentive and gracious for the most part. We experienced two glitches that were eventually corrected by the staff. One of the rooms had a backed up shower drain, which was not taken care of at first, but an adjoining room was provided the next day. The other issue involved parking, we found our vehicle parked on the street, instead of the garage. When we complained, after much persuation, it was put in the garage the next morning. At $25.00 per day, we were insistent. Overall, we were happy travellers, the hotel is clean, quiet and pleasant to stay at.

Room tip: pay the extra fee for a club room, it is well worth it
Date of stay: July 2014
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
2  Thank LORI C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this reviewResponded November 7, 2014

Good Day Lori,

Thank you for providing us with your feedback from your stay this past summer.

We appreciate your feedback on the cleanliness and quietness of the hotel, including the comment on the lovely experience you and your family had in the Sheraton Club Lounge.

We regret you have encountered some issues with your facilities and parking and would like to apologize for these inconveniences.

We hope to have the opportunity to host your again on your next visit, with the effort in making up for our shortfalls last time.

Kind Regards,

Rob Roy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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