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“Repeat customer here and will stay again”

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Sheraton Ottawa Hotel
Ranked #24 of 68 Hotels in Ottawa
Reviewed August 9, 2014

I stayed here with my wife on Canada Day long weekend as we were preparing to move out of Ottawa. It was not my first time staying here but once again I received terrific service with a clean and spacious room.

The location is fantastic for Canada Day as you are steps away from Parliament Hill as well as Sparks Street. Valet parking for vehicles is provided underground for a charge too.

Overall an excellent hotel and one I intend to continue staying at during visits to Ottawa to see friends in the future.

  • Stayed: June 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank CanucksFan80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this reviewResponded September 23, 2014

Dear Repeat Customer,

Thank for selecting our hotel for your Canada Day Long weekend as you prepared for your move to your new home.

We are happy that the service level was as per usual expectations and that we will have the opportunity to host you on your next "visit" back home.

Sincerely,

Rob Roy
General Manager

Overall an excellent hotel and one I intend to continue staying at during visits to Ottawa to see friends in the future.

Stayed June 2014, travelled as a couple

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369 - 375 of 787 reviews

Reviewed August 7, 2014

We loved this hotel! It is close to everything, pet friendly, clean and the staff are AMAZING. The staff went out of their way to make our stay enjoyable. Be prepared to pay a lot for parking but most people expect that downtown.

  • Stayed: June 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Missy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this reviewResponded September 23, 2014

Good Day Missy M,

Thank you for taking the time to provide your review and comments. We are honored that you loved our hotel and that staff are AMAZING by going out of their way to make your stay enjoyable.

We hope to see you on your next visit to Ottawa.

Kind Regards,

Rob Roy
General Manager

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Reviewed August 6, 2014

I am staying at this hotel second time. The staff is very friendly, the service is good, check in and check out do not take more than a few minutes. Rooms are clean and convenient. Really great matrasses - so comfy! The hotel restaurant offers excellent meal, again with great service. This is an excellent place to stay either for business or pleasure.

  • Stayed: August 2014, traveled as a couple
    • Value
    • Location
    • Service
Thank Elena28576
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this reviewResponded September 23, 2014

Hello Elena,

Thank you for taking the time to share your feedback on your experience with us.

We look forward to your next visit.

Kind Regards,

Rob Roy
General Manager

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Reviewed August 6, 2014

Steps away from Parliament Hill, right in the middle of the downtown core, this is the place to stay if you're touring the sights or doing business in Ottawa. Nearby hotels charge a premium for their panoramic views so the Sheraton can be a relative bargain if, like us, you prefer to walk over to the sights rather than peer at them through the hotel window. Inside, the rooms are well appointed with very comfortable beds, ample air conditioning, sparking clean bathrooms, lots of hot water, and good water pressure (warning to taller patrons, shower heads are about 5'8" so be prepared to limbo a bit to get wet). The salt water pool was very inviting and not busy -- we had it all to ourselves. It's an easy walk from the hotel to Parliament Hill, the National War Memorial, and the Sparks Street Mall. It's only a bit further to the Mint, the National Gallery of Canada, the Rideau Centre, and the ByWard Market. We had sunny, mild weather during our stay so we walked across the bridge to the Canadian Museum of History. It took about 30 minutes and offered great views along the way. We also walked (about the same distance) to the Canadian War Museum. No need for a car, cab, or public transport if the weather cooperates. Ottawa is a wonderful walking city with a lot of outdoor sights and monuments to look at on the way. Will definitely stay here again.

  • Stayed: August 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank TorontoJK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this reviewResponded September 23, 2014

Dear Guest,

Thank you for taking the time to share your feedback from your stay with us.

The location of the hotel is truly ideal for any visitor to the Nation's Capital. Our spacious guestrooms are sure to offer our guests comfort.

We are happy you enjoyed your stay and look forward to your next visit.

Sincerely,

Rob Roy
General Manager

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Reviewed July 30, 2014

Stayed at this hotel as it is across the street from our office. Rooms are nice, but the hallways need updating. I was able to make use of the gym one evening and had it all to myself. Had dinner the first night in Sasha's Bar. The food was very good and the service was excellent. The staff are very friendly. My only complaint is the lack of sleep. On my first night, I had to move rooms at 3 am. The City is working on the metro expansion and there was a constant humming noise that went on all night. Even though I was moved to a higher floor on the opposite side of the building, I could still hear it. They did offer me a free breakfast as consolation.

  • Stayed: July 2014, traveled on business
    • Rooms
    • Cleanliness
    • Service
2  Thank Melanie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this reviewResponded November 7, 2014

Good Day Melanie,

Thank you for providing us with your feedback from your stay this past summer. Our location is ideal to many of the downtown businesses, and with friendly staff, good food and good service, we can guarantee a great experience every time.

We apologize for the noise caused by the construction work being done by the city, and can assure you we always try our best to manage these situations with our neighbors in a professional manner.

We hope to provide you "your home away from home" on your next business trip to Ottawa.

Sincerely,

Rob Roy
General Manager

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Reviewed July 29, 2014

This was our third stay at this hotel, this time our daughter and son in law accompanied us. we stayed on the club floors, and enjoyed the breakfast and evening snack,as well as the unlimited beverages that is included in the hotel room price. The staff was attentive and gracious for the most part. We experienced two glitches that were eventually corrected by the staff. One of the rooms had a backed up shower drain, which was not taken care of at first, but an adjoining room was provided the next day. The other issue involved parking, we found our vehicle parked on the street, instead of the garage. When we complained, after much persuation, it was put in the garage the next morning. At $25.00 per day, we were insistent. Overall, we were happy travellers, the hotel is clean, quiet and pleasant to stay at.

Room Tip: pay the extra fee for a club room, it is well worth it
See more room tips
  • Stayed: July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
2  Thank LORI C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this reviewResponded November 7, 2014

Good Day Lori,

Thank you for providing us with your feedback from your stay this past summer.

We appreciate your feedback on the cleanliness and quietness of the hotel, including the comment on the lovely experience you and your family had in the Sheraton Club Lounge.

We regret you have encountered some issues with your facilities and parking and would like to apologize for these inconveniences.

We hope to have the opportunity to host your again on your next visit, with the effort in making up for our shortfalls last time.

Kind Regards,

Rob Roy
General Manager

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Reviewed July 20, 2014

We booked this trip as part of a package bundled with air tickets being the purpose of our trip to take my mother for the Tulip Festival on May 17, 2014. We considered ourselves as pragmatic and minimalist travellers so using public transportations is one of our musts; with that in mind location of the Sheraton Ottawa is amazing.

Just landed at MacDonald-Cartier Airport and took the O-Transpo bus 97 straight to down-town -if you are a GTA resident, don't forget to take your Presto card since you can use it in all O-Transpo units. No need to change buses since 97 will leave you one corner before the main entrance of the hotel.

Once we got there, we were greeted with big smiles, and even though we arrived 2 hours before check-in, our rooms were ready and assigned to us; with keys in our hands (well, magnetic cards, you know) we went up and left our luggage. Rooms are clean, cute and well equipped.

Next morning we headed for breakfast at their restaurant and... well, they serve whole wheat croissants, just delicious, tried other pastries and delicious too... the mini cinnamon rolls are yummy as well.

All staff was courteous, helpful and friendly even when in the morning of Sun May 18 the fire alarms were ringing like crazy creating a big buzz in the lobby. I observed the treatment provided to other guests who were in distress and evidently upset, the hotel staff addressed all concerns and complaints with professionalism.

Nice place to stay.

Cheers

josé g.

  • Stayed: May 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Thank Jose C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this reviewResponded November 7, 2014

Good Day José,

Thank you for sharing your thoughts.

We are happy to hear that the transportation was successfully simple and that our hotel's location made your visit to the city as expected.

We are grateful the staff welcomed you with "big smiles", and that your enjoyed our clean, cute, well equipped rooms.

We are also please that the associates were courteous, helpful, friendly and that they remained professional in an emergency situation.

We look forward to hosting you and your mother again on your next visit to the city.

Sincerely,

Rob Roy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Ottawa Hotel

Address: 150 Albert Street, Ottawa, Ontario K1P 5G2, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Ottawa
#19 Business Hotel in Ottawa
#21 Romantic Hotel in Ottawa
Price Range: $107 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Ottawa Hotel 3.5*
Number of rooms: 236
Official Description (provided by the hotel):
The Sheraton Ottawa is located in the heart of Canada's capital. Our Ottawa accommodations, featuring newly refreshed guestrooms, are just steps away from several of Ottawa's attractions. ... more   less 
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Also Known As:
Sheraton Ottawa
Ottawa Sheraton

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