We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Relaxing Stay; Fantastic Bar Food and Banquet Service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Sheraton Ottawa Hotel
Ranked #24 of 67 Hotels in Ottawa
Certificate of Excellence
Toronto, Canada
Level Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Relaxing Stay; Fantastic Bar Food and Banquet Service”
4 of 5 bubbles Reviewed January 27, 2014

Stayed at the Sheraton Ottawa recently for a conference. King room (901) was terrific. Big and quiet at the end of the hall.

Surprising thing was the quality of the food and wait service. Lobby bar had the best hotel food I've had in awhile. Fantastic crab cakes. Delicious Nicoise salad and mouth-watering steak sandwich. This place should be busier!

Wait staff was very helpful, especially banquet waiter Keppel (sp?). Went out of his way to ensure guests were happy.

Room Tip: I like the rooms far from the elevator -- so one's ending in 01, 02, 03 and 04 are good options.
See more room tips
  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amblesidedreamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review, January 31, 2014
Hello,

Thank you for taking the time to share your wonderful feedback. I'm so pleased to hear how great your experience was in our Sasha's Bar. I will certainly forward your compliments to our Executive Chef and his entire team. I'm also happy to hear that Keppel and the Banquet team took great care of you during your event.

We look forward to welcoming you back again soon.

Best regards,
Rob Roy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

703 reviews from our community

Traveler rating
    226
    308
    116
    36
    17
See reviews for
149
180
39
267
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Toronto
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed January 27, 2014

After considering other hotels in the Ottawa business district e.g. Minto, Radisson, etc. , I settled on the Sheraton Ottawa hotel. The front desk was ready for my arrival, and the check-in and check-out processes were quick and without surprises.
Advantages for me: Central location within walking distance of banks, ATMs, restaurants, shopping. Reasonable nightly rates, late check-out, free internet, a very large and comfortable bed, the breakfast buffet and service (under $20), in-room safe, etc.
I will stay there again.

Room Tip: A tip for any hotel stay: Request a room that is away from the elevators, if you prefer not to be di...
See more room tips
  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Guyanaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review, January 31, 2014
Hello Guyanaman,

Thank you for sharing your recent experience. It's great to hear such wonderful feedback about our staff and the extras we offer our guests such as free WIFI and a very comfortable Sheraton Sweet Sleeper bed. We are looking forward to welcoming you back again soon.

Best regards,
Rob Roy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 21, 2014

For over two years, I have facilitated over a dozen meetings at the Sheraton. Although I used the meeting facilities every day, I've never stayed at the hotel. Even though I wasn't staying at the hotel, the staff were still extremely helpful and attentive.

First of all, the Banquet area staff is absolutely amazing. They are always two steps ahead of you in anticipating your needs. Tony, the Banquet Captain, enhances the whole experience for participants in our meetings by providing them with service that is above and beyond.

For those of us leading these meetings at the Sheraton, it's almost like a second office. Tony (and his amazing staff!) makes sure all our technical needs are met (e.g., set up of room, WiFi access). From the valet parking staff to the Gaetan and the breakfast wait staff , we are treated like gold when we hold meetings and conferences at the Sheraton. I highly recommend this hotel for any business meetings in Ottawa! Thank you everyone!

  • Stayed January 2014, traveled on business
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Dustin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review, January 31, 2014
Hello Dustin,

Thank you for sharing your wonderful feedback. It's great to hear that our staff consistently delivers a high level of service each and every time you host a meeting with us. I will certainly share your comments with Tony, Gaetan and the entire team.

We are looking forward to your next meeting.

Best regards,
Rob Roy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thunder Bay, Canada
Level Contributor
68 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed January 9, 2014

Loved the beds ! Didn't love the very talkative person in the adjoining room (didn't ask for an adjoining room and will be sure to specify a non-adjoining room in the future). The room was large and comfortable, and the hotel location was excellent. Ordered room service for breakfast, and found it odd that you dial the number for "room service", but instead get connected to "Guest Services" who then (I guess) contact the kitchen; and you wait for them to call you back, then you place your order. The dining room was never open when we were ready to eat other meals, so we ate at Sasha's Lounge where the service was attentive, and the food was good.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review, January 31, 2014
Hello Jorysnave,

Thank you for taking the time to share your comments. I'm pleased to hear how comfortable your stay was in our spacious guest rooms and that you loved our Sheraton Sweet Sleeper beds! We appreciate your feedback regarding your experience with Room Service. We have been working on improving the process during peak times to ensure this sort of situation does not occur. I'm happy to hear you enjoyed the food in Sasha's Bar during your stay. We look forward to welcoming you back again soon.

Best regards,
Rob Roy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
Level Contributor
286 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 bubbles Reviewed January 6, 2014

The staff tried their best to accommodate us but with noisy garage renovations, there was not much they could do. We had hoped for a romantic get away but the noise was a mood destroyer despite being placed on a high floor. Room was your average comfortable Sheraton standard.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GlobalguyOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakville
Level Contributor
110 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 bubbles Reviewed December 19, 2013

I've stayed at this hotel many times in the past. It has not changed much, except for the beds.
That is the best feature. Extremely comfortable, duvet clad, soft, luxurious beds. Otherwise, quite spartan. No minibar. Simple bathroom with very few amenities: 2 bars of cheap soap, shampoo, conditioner and lotion. In the “old” days they used to offer a sewing kit, mouth wash, shower cap etc. No more. Nevertheless, it is a clean, comfortable hotel close to all downtown attractions. And it is reasonably priced during offseason. I also liked the buffet breakfast for $18.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A3481AQrobertk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed December 8, 2013

I recently stayed at the Sheraton Ottawa during a business trip. The room was cozy and the bed was amazing! I had the best sleep! Would recommend to anyone staying in Ottawa as the location was excellent (downtown) and the service was fantastic.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank czechlette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review, December 9, 2013
Hello Czechlette,

Thank you for taking the time to share your wonderful feedback. I am happy to hear how comfortable you were during your stay and that you loved our Sheraton Sweet Sleeper bed. We hope to welcome you back again very soon.

Best regards,
Rob Roy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Ottawa hotels
Ottawa Marriott Hotel
#11 of 67 in Ottawa
4.5 of 5 bubbles 959 reviews
Lord Elgin
#5 of 67 in Ottawa
4.5 of 5 bubbles 122 reviews
ARC The Hotel
#22 of 67 in Ottawa
4.0 of 5 bubbles 1,171 reviews
Show Prices
Show Prices
Show Prices
Byward Market Area
The Westin Ottawa
The Westin Ottawa
#6 of 67 in Ottawa
4.5 of 5 bubbles 2,002 reviews
Alt Hotel Ottawa
#16 of 67 in Ottawa
4.5 of 5 bubbles 187 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Ottawa Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Ottawa Hotel

Property: Sheraton Ottawa Hotel
Address: 150 Albert St, Ottawa, Ontario K1P 5G2, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Ottawa
#19 Business Hotel in Ottawa
#21 Romantic Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Ottawa Hotel 3.5*
Number of rooms: 236
Official Description (provided by the hotel):
The Sheraton Ottawa is located in the heart of Canada's capital. Our Ottawa accommodations, featuring newly refreshed guestrooms, are just steps away from several of Ottawa's attractions. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotwire, Priceline, Hotels.com, Orbitz, TripOnline SA, Cheap Tickets, HotelQuickly and Evoline ltd so you can book your Sheraton Ottawa Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Ottawa
Ottawa Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing