Stayed as SPG member, booked through Starwood website. First time at Sheraton hotel property and was very pleased overall. Upgraded to Club level for the additional amenities and floor. The front desk team here are amazing. Ive never encountered such professional, caring and attentive staff! From check in to check out! Maxine is absolutely amazing. She was able to assist with an issue mentioned later here,
and help assist with possibly future travel. A great agent who takes much pride in her job and apperance. Exceeding expectations! The club floor is gorgeous: There is a hot and cold appetizer offerings in the evening from 5
To 7 pm, and u can relax there until 11 pm and breakfast offered in the morning. I didn't have breakfast but the appetizers were nice for most
Part the hot end options were soggy and not flavourful (breaded scallops and spring roll) there are complimentary drink selections (large amount) and the views from the club lounge are very nice. The entire space was warm and modern. As was the front lobby. As for the room it was very modern,
Decorated with blues and darks. I enjoyed it. The bed is probably one of the most comfortable beds I've ever slept on. And has head and foot board (sleigh bed) Linens crisp and pillows are great. Bath products are fresh, mandarin and mint and also have a Lufa. Bathroom a little exchausted( the tap was loose and seemed like it would fall off in bathtub, bathtub is very small size too it seems). The room was clean for most part but had some pocket change from previous guest on floor (which was nice to find 30 cents) and there were some previous guests hairs in bathroom. But overall clean, no stains, smelled clean and comfortable. Had a great sleep on this bed!. On 16th floor no street noise. The only real down side was: The room service was terrible. The server was very polite and quick. The food was very bad, no passion or love or care. Ordered a sandwich with three ingredients listed on menu that was missing two of them. Called down to inform and shortly after was brought up the missing parts on side plate to assemble on own and even the missing parts sent to rectify were incorrect yet still. The sandwich didnt taste fresh at all either i couldnt eat it in end. Server said was new cook as excuse to blame him or her yet the server still gave wrong items to me in effort to rectify so it would be equally both their fault to blame...Couldnt believe it. It was
unfortunate, however it was adjusted from bill and was offered a meal at their expense next visit. Didn't use the gym or pool but looked nice. Location is great and there's much around it. Everyone who works here when you see them in the halls, Elevators or public areas are very friendly and professional and seem to take much pride in their work. Always smiling and saying hello or holding door for guests. Besides the food and beverage department glitches, I trully enjoyed the property and I'm looking forward to returning
again. This is a gem in Ottawa!
- Official Description (provided by the hotel):
- The Sheraton Ottawa is located in the heart of Canada's capital. Our Ottawa accommodations, featuring newly refreshed guestrooms, are just steps away from several of Ottawa's attractions. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotwire, Priceline, Orbitz, Hotels.com, TripOnline SA, Cheap Tickets, Evoline ltd and HotelQuickly so you can book your Sheraton Ottawa Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton Ottawa
- Ottawa Sheraton