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“Great lounge experience”

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Sheraton Ottawa Hotel
Ranked #24 of 67 Hotels in Ottawa
Canada
Level 6 Contributor
120 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Great lounge experience”
Reviewed April 27, 2013

Located in the business area of downtown Ottawa. Rooms are very dated, below the standard of a typical Sheraton. However, the lounge was recently renovated, and the staff member on duty was extremely friendly and helpful. Lounge breakfast was typical of Sheratons, and offered convenient bags to take items to go.

Hotel only offers valet parking - note that on weekends, you can park on the street for free and for a lower cost at City of Ottawa lots. The World Exchange Centre across the street also offers self parking which could result in a lower cost on weekdays depending on how many hours you are parked for.

Would stay here again.

Stayed April 2013, traveled on business
Helpful?
1 Thank PolarBear777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review, May 6, 2013
Hello PolarBear777,

Thank you for taking the time to share your comments. I am happy to hear that you enjoyed your experience in our newly renovated Sheraton Club Lounge. I am also happy to report that we are scheduled to complete our guest room renovation project this summer.

We look forward to welcoming you back.

Warm regards,
Rob Roy
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
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English first
Toronto, Canada
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 25, 2013

Stayed at the Sheraton Ottawa for a recent long weekend as many of the other hotels in town were fully booked. The lobby seemed a bit dated and in need of renovations, but the front-desk staff were very helpful and accommodating (we were checking in early and they were able to hold our luggage and recommend a great pub down the road). We were staying in a room on one of the Club Level floors, and unfortunately as we booked last minute we ended up with a room next to the elevator, lucky for us it wasn’t noisy. The room was clean, very large with a lot of floor space and a good sized washroom, but as with the lobby, the décor (carpet, wallpaper, curtains) was quite dated. We took advantage of the Club Lounge on the top floor where a full and decent continental breakfast was available, and newspapers and juices/pop/water were stocked throughout the day. Great downtown location, while not much in the immediate area in terms of restaurants, it is a close walk to Parliament as well as the shops and cafes in Byward market.
The only negative to the hotel was the parking. They only offered valet parking (other method was parking in an outdoor non-secured lot a few streets over) which seemed to be run by an outside agency, was not worth the $25 a day as it took forever (20+ minutes) to get the car on separate occasions, others were waiting as well.

Room Tip: Try to book on the Club Floor, the lounge is worth it in terms of breakfast/drinks
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank researchnerd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review, May 6, 2013
Hello Researchnerd,

Thank you for sharing your comments, we truly appreciate the feedback. It's great that you were able to experience our newly renovated Sheraton Club Lounge and that you found the rooms to be spacious. I am disappointed to hear about your experience with our valet parking service. I will take your feedback and address this with our parking management, as this is not indicative of the level of service we strive to provide for our guests.

We hope to welcome you back soon.

Warm regards,
Rob Roy
General Manager
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Pickering
Level 4 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 19, 2013

Our association meets regularly at this hotel and we are always treated like royalty. The rooms are spacious, the beds comfortable, the computer access convenient, (although getting the Mac adaptors plugged in did require me to crawl under the desk instead of using the desktop outlet, actually, it was funny). The meeting rooms are actually warm, which is a big change from other places I've stayed, and Tony, down in guest services remembers everyone's preferences, even delivering diet cokes for breakfast. The meals are exceptionally prepared, and everyone is always asked for any allergies or sensitivities, and appropriate meals delivered. When we ran out of Lemon Torte one day, two were delivered the next.
Electronic equipment is readily available for meetings so there is no downtime.
I particularly like the green initiatives so that guests can choose not to have housekeeping change the bed and towels each day, and as a reward you get a five dollar gift certificate for use with your meals, or 500 loyalty points at checkout, for each day.
The hotel is quiet, so after meetings the hallways and your rooms are a real oasis; no thumping music, or listening to someone else's TV choices.
The gym provides another oasis to work off daytime stresses, and the salt pool is actually comfortable on your skin so you don't emerge smelling like bleach.
I would recommend this hotel to anyone looking for a pleasant place to stay in downtown Ottawa, and one that is within walking distance of the Parliament Grounds, the Byward Market, and many more tourist destinations.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PJ-37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review, April 23, 2013
Hello PJ-37,

Thank you for taking the time to share your wonderful feedback. I am delighted to know how our team consistently treats you and your colleagues like royalty. This is certainly indicative of the service we strive to provide all of our guests. It's great to know that you also feel like the Sheraton Fitness centre is an oasis for you while you travel.

We are looking forward to your next visit.

Warm regards,
Rob Roy
General Manager
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Edmonton, Alberta
Level 5 Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed April 18, 2013

Just returned from a 3 day visit to Ottawa and enjoyed our stay at this hotel. Our room was well appointed and comfortable, and staff very accommodating. We had the opportunity to have both dinner and breakfasts in the restaurant and found the food to be very good.

The hotel is conveniently located with easy access to Parliament Hill, many shops and restaurants, art galleries and museums.

We would definitely consider staying at this hotel on a return visit to Ottawa.

  • Stayed April 2013, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sanjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review, April 23, 2013
Hello Sanjohn,

Thank you for taking the time to share your comments. I am happy to hear that you were pleased with the room and our accommodating staff. I will also give your compliments to our Chef and his team on the great experience you had both at Breakfast and Dinner at the Carleton Grill.

We look forward to welcoming you back soon.

Warm regards,
Rob Roy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatoon, Canada
Level 6 Contributor
448 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 304 helpful votes
Reviewed April 11, 2013

The Sheraton is a great place for a business stay in Ottawa. It is located close to Parliament Hill and many government offices. The hotel is in a dark and shaded part of the city -- this is no holiday retreat. But the staff are very accommodating and helpful, the room is large and the beds are very comfortable. Nothing fancy -- just a decent, appropriately prices downtown hotel.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WhitehorseVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review, April 12, 2013
Hello WhitehorseVancouver,

Thank you for sharing your experience. I am pleased to hear you thoroughly enjoyed your stay with us and that you liked the Sheraton Sweet Sleeper bed. We truly appreciate the wonderful feedback.

We look forward to your next stay.

Warm regards,
Rob Roy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Bay, Canada
Level 6 Contributor
91 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed April 8, 2013

Decided to have a weekend in Ottawa enjoy some of the night life...the room was amazing! it was very spacious and clean. Ive stayed in some hotels where the room was smaller, the bathroom was a nice size, staff was nice and friendly. It was close to the things i wanted to do. Valet parking, only downfall was our Free roll up to winner was taken when we arrived from the valet, but I guess they needed the coffee more than me lol

Room Tip: nice large windows, but nothing but buildings as scenery to the back of the hotel, but i believe i p...
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WYR_Perras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review, April 12, 2013
Hello WYR_Perras,

Thank you for taking the time to share your comments. I am pleased to hear how amazing your weekend getaway was, and it is always great to hear how friendly our staff is. I will take your feedback regarding the valet experience you encountered and address it with our parking management.

We hope you choose the Sheraton Ottawa for your next weekend getaway.

Warm regards,
Rob Roy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level 5 Contributor
78 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed March 18, 2013

We were in Ottawa on business, and this is your standard business hotel. The location is great--it is in Central Ottawa and there are bus stops nearby that will take you where you want to go (including the hockey arena if that's your thing). The room was pretty basic Sheraton, obviously love the sweet sleeper bed. We paid for a rate that included wi-fi and it worked well, no problems with that. I will say that the hotel lobby need a MAJOR renovation. It is so entirely outdated, and not inviting. We didn't want to have a drink in the lobby bar because it just looked so dark and uninviting. The hotel itself doesn't really have any personality or identity which made it stand out. We were supposedly on a Starwoods Preferred Group club floor and there was no real difference with that floor or any other level.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelrabbit2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review, March 26, 2013
Hello Travelrabbit2003,

Thank you for taking the time to share your comments. I am happy to hear that our central location was convenient for you during your stay and that you loved our Sheraton Sweet Sleeper bed. I am disappointment you felt that our Club Floor rooms were no different from our Traditional rooms. While the room itself is similar, they are situated on our top floors and include extra amenities. Reserving this room type also grants you access to our newly renovated Club Lounge on the Penthouse level. We are also introducing the new Sheraton Social Hour in our Sasha's Bar where our guests can enjoy and compare top rated wines three days a week and engage with other loyal guests in a lively atmosphere.

We hope you will visit us again soon and experience the many special and unique amenities our property offers.

Warm regards,
Rob Roy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Ottawa Hotel

Property: Sheraton Ottawa Hotel
Address: 150 Albert St, Ottawa, Ontario K1P 5G2, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Ottawa
#19 Business Hotel in Ottawa
#21 Romantic Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Ottawa Hotel 3.5*
Number of rooms: 236
Official Description (provided by the hotel):
The Sheraton Ottawa is located in the heart of Canada's capital. Our Ottawa accommodations, featuring newly refreshed guestrooms, are just steps away from several of Ottawa's attractions. ... more   less 
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Also Known As:
Sheraton Ottawa
Ottawa Sheraton

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