I have been a Starwood Preferred Guest for years. Usually use Sheratons if I get a chance. On Business/Holiday, booked in no mention of renovations, next morning sometime before 7am people started to move furniture around in the room above us. Then still before 7 hammering and drilling and at seven sanding the floor. Complained told it would not happen the next day and was only being done because they were behind schedule.
Starwood Preferred Guests Lounge not available either and the breakfast provided instead was pretty craby (read that as English understatement)
Next day, same performance. Not again. Booked out was very reluctantly gived a slight reduction in the price. No compensation for ruined time off in an otherwise hectic biusiness trip.
Why when you book can they not tell you upfront that there are problems with the hotel rather than burying it in small print deep in the booking form?
- Official Description (provided by the hotel):
- The Sheraton Ottawa is located in the heart of Canada's capital. Our Ottawa accommodations, featuring newly refreshed guestrooms, are just steps away from several of Ottawa's attractions. ... more less
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- Also Known As:
- Sheraton Ottawa
- Ottawa Sheraton