I had a room on the 9th floor.
On May 30th, I entered the elevator to go down. A gentleman stepped out and he appeared bewildered, confused and in a daze. Not really knowing why, I entered the elevator. I was alone.
As soon as the door closed, I pressed the button for the lobby.
The elevator jerked and starting crashing down. The emergency brakes kicked in from underneath to stop the fall. I immediately pressed other buttons, hoping that the elevator would stop at another floor. To no avail, buttons no longer worked. The elevator at that point kept droppping a few feet at a time, and every time it rattled when the emergency brakes underneath kicked in to stop the fall.
I picked up the emergency telephone in the elevator and told the operator to do something as I was not only stuck in the elevator, but that it was falling, dropping or crashing. I assume it was the front desk, as the gentleman just told me to remain calm.
Having gone into the elevator on the 9th floor, my mind was gtelling me if the emergency brakes failed, I would end up dead at the bottom of the shaft.
This drop, rattle and the emergency brakes kicking in lasted at least 10-15 minutes.
The elevator finally made it to the lobby, where two gentlemen waited for me. One introduced himself as the manager.
Panicked, bewildered shaken up, I asked him to see the inspection certificate of the elevator.
It was expiring the next day.
I now understand what happened to the other gentleman who got off on the 9th floor when I entered the elevator. He had probably boarded the elevator on a much higher floor and ran out as soon as it stopped on my floor as it also experienced what I had gone through.
I asked the manager to investigate and to inform me of what happened.
To date, neither their head office in Paris nor the manager has responded to my written letters. I also know that the elevator was out of service for the remainder of the week, as the inspection certificate was expired and the elevator needed to be serviced after it dropped or crashed while I was in it.
I suggest you take the stairs or that you insist that they post their elevator inspection certificates, as it is apparent that they do not maintain them.
Other company employees and I have not stayed there since since they failed to respond.
- Official Description (provided by the hotel):
- A charming modern full-service hotel set in the heart of downtown Ottawa, located just steps to the Byward Market and the Rideau Canal, a short walk to the Parliament and across the street from the Rideau Shopping Centre- the leading shopping destination in the city which holds one of the only Nordstrom stores in Canada. The Novotel Ottawa is perfectly situated across from the Shaw Centre (Ottawa Convention Centre) and the University of Ottawa is a 5-minute walk from the property. The trendy new Albion Rooms Restaurant at the Novotel has been recognized by the New York Daily News as “hypercool” and voted by UrbanSpoon as one of the top restaurants in the city. Buffet breakfast is composed of an extensive selection of regional and seasonal produce from the market. Our bartenders serve up craft Ontario beers; wines from small wineries and winemakers, classic cocktails and our house signature dishes deserve their own place at the table. From Canadian roots and Ottawa soil, Come experience true North hospitality with a hand-crafted story in our comfy yet glamorous interior or on the restaurant’s shaded patio. From breakfast to lunch to dinner and late night, Chef Stephen’s menus take a rustic yet contemporary approach to bites, snacks, meals and feasts for any occasion! Our hotel features 282 guestrooms, complimentary Wi-Fi, 24-hour fitness center, an elegant outside patio, a refreshing indoor swimming pool, and sauna where guests can enjoy a chic yet restful stay. Underground parking is available for $23+ tax per night with 24-hour in/out privileges for registered Novotel guests. Since we aim to provide the best to all our guests, Novotel Ottawa offers 3,500 sq. ft. of naturally-lit versatile event rooms for corporate meetings or elegant weddings. All our meeting space is newly renovated and provides natural light and black-out shutters. Our largest meeting space can accommodate up to 130 people (banquet style). During the summer months, enjoy the air-conditioned guestrooms and bedroom sliding windows. The guestrooms include a mini fridge and a seating area, as well as a satellite flat-screen TV, and a coffee machine. Elegant en-suite bathrooms come with numerous fine toiletries. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, ACCOR and Booking.com so you can book your Novotel Ottawa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Novotel Ottawa Hotel Ottawa
- Ottawa Novotel
- Accor Ottawa