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“Excellent location, decent lodgings”
Review of Novotel Ottawa

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Novotel Ottawa
Ranked #26 of 68 Hotels in Ottawa
Reviewed July 27, 2014

Good enough. Nothing fancy but simple, european style lobby and room decor. Mattresses could have been better, were slouchy in some areas so person with the bad back did not have great sleeps. Clean enough, and nice cleaning staff, but could definitely use more staff resources to do a deeper cleaning ie dust in the corners of carpet, ledges on door of bathroom dusty, but not in a gross way. Indoor pool is shared with another hotel attached, was too small and busy for my liking to use. Great for walking distance, much of Ottawa sites are walkable from hotel. What sucks is mini bar is stocked and weighted so immediate charges if anything is removed. Afraid to look. Would have liked to throw my own bottle of water in there to cool but could not. Would have liked to see hotel restaurant menu and prices in room. Internet wifi not awesome in room, but was okay for our purposes. Would stay again.

Room Tip: If I had a bad back, I would possibly request a room that had a newer mattress. Also, fyi you can ge...
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  • Stayed: July 2014, traveled with family
    • Value
    • Rooms
    • Service
Thank CambridgeArtLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this reviewResponded August 10, 2014

Dear CambridgeArtLover,

Thank you for reviewing your stay with us. I will mention your comments to our Executive Housekeeper for follow up. I will also provide your suggestion to our Food and Beverage Manager for better exposure of the Albion Rooms menu.

We are currently in the process of reviewing the minibar offering. We will announce any modification on TripAdvisor in our management responses should there be any change to this service.

Please note that our WiFi internet service is currently a free service for all our guests.

Regards,

Danny Ponte
Front Office Manager
Novotel Ottawa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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589 - 595 of 1,507 reviews

Reviewed July 26, 2014

Second visit to this hotel and still can't fault it. Fantastic location near the market with all of its shops and restaurants and five minutes from the Parliament Building. Great beds, big rooms and lovely toiletries. And, as an added bonus, the wifi actually works too!

  • Stayed: July 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank TheMoogScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this reviewResponded August 11, 2014

Dear TheMoogScotland,

Thank you for sharing your wonderful comments about Novotel Ottawa.

As a Senior Contributor, it is great to hear that you really enjoy our hotel.

We look forward to welcoming you back to Novotel Ottawa on your next visit to the city.

Tanya Constantineau
Lead Guest Service Agent
Novotel Ottawa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2014

Since we're in the middle of moving, we stayed in the Novotel between locations and have enjoyed the stay. It's right in the heart of downtown with the Byward Market and Parliament close by which is great for tourists and those here on business. The room we had was small, but the washroom was very spacious. The staff were friendly when we needed to print concert tickets from the lobby. I need have some trouble communicating with one of the maids about house-keeping but it was nothing to fret over we sorted it out. I can't imagine you could need much more than this from a hotel, it's great to stay in. The lobby is also really nice. Parking is a bit inconvenient as the P3 garage where they suggest you park fills up quickly in the evenings. As other's have mentioned there is no fridge in the room, only a mini bar which you can manage to squish some stuff in, but you do risk being charged so watch out.

Also as the Rideau Center (mall) is under construction currently throughout the day you can hear said construction while in the room. It is not bothersome late at night or early during the day, but if you are looking for an afternoon nap it could be annoying depending on which side of the room you are on.

Room Tip: Rooms facing the Rideau Center during construction are somewhat noisy.
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  • Stayed: July 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Kristen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this reviewResponded August 11, 2014

Dear kmerke,

Thank you for taking the time to review your recent stay at Novotel Ottawa.

I am happy to hear that you enjoyed your stay with us. I sincerely apologize if the construction at the Rideau Centre disturbed you at all. Had you mentioned the need for a quiet room at check-in, our front desk staff are always happy to accommodate your needs. We are also going to be updating our rooms in the near future and one of the changes will include supplying a mini fridge for personal use in all of the guest rooms instead of the fully stocked minibar.

We hope to see you again in the future.

Tanya Constantineau
Lead Guest Service Agent
Novotel Ottawa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2014

Stayed here for 2 nights in July (although apparently check out the Ottawa 3rd night free offer). Anyway great location as just next to Byward Market and close to shopping centre plus not more than 10 mins walk from parliament and other attractions.

Hotel has that new funky vibe and rooms are nice, much better than courtyard that is in byward market itself and really no further away. A couple of things that were a little disappointing. Pool area and gym really weren't great and they are shared with hotel next door. Also patio area which you might want to use after swimming is exclusively for suites hotel next door.

Other minor point the room has fridge but loaded with items already so be careful if putting anything else in there as they will charge you. Also bathroom has weird swing doors so you need to be comfortable with whoever you are sharing with!

  • Stayed: July 2014, traveled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank Andy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this reviewResponded August 11, 2014

Dear Oakbille,

I appreciate you taking the time to review your recent stay at Novotel Ottawa.

I am glad to hear that you enjoyed your stay with us. We do have a few upcoming projects which will include a renovation of our fitness facilities and guest rooms. The new room style will include a mini fridge for personal use instead of the minibars that we currently have. I hope that these changes will satisfy your needs.

We hope to see you again in the future.

Tanya Constantineau
Lead Guest Service Agent
Novotel Ottawa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2014

We stayed at the Novotel in May for the Scotiabank Marathon. The venue was very close to the market, shopping centers and the start/finish line. It was also very close (walking distance) to Parliament Hill and other attractions. The rooms were nice and very clean. Staff was very friendly, answering all questions and helping us decide which attractions to see. The restaurant had a very good breakfast at a resonable rate (for Ottawa).

  • Stayed: May 2014, traveled with family
    • Value
    • Rooms
    • Service
Thank NBTraveller73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this reviewResponded August 11, 2014

Dear NBTraveller73,

Thank you for sharing your wonderful comments about your stay at Novotel Ottawa in May.

I am very happy to hear that you had positive feedback about the restaurant, rooms, staff, and location. We always take great pleasure in knowing that our guests were thoroughly able to enjoy their stay with us.

We look forward to welcoming you back to Novotel Ottawa.

Tanya Constantineau
Lead Guest Service Agent
Novotel Ottawa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2014

Pros: Location was great. A short stroll from Parliament Hill and ByWard Market. It was a good sized room at a good nightly rate and I would certainly be happy to stay here again.

Cons: Room was somewhat dusty, particularly around the desk area. Parking was quite expensive at $23 per day...we were not moving the car for the duration of our stay so parked across the road from the hotel entrance in the shopping centre car park which was $20 for 24 hours.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Scott C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this reviewResponded August 11, 2014

Dear Scott C,

Thank you for sharing your comments about Novotel Ottawa.

I am surprised to hear that you found your room to be dusty. We pride ourselves on the cleanliness of our rooms, so I will be sure to pass your comment along to our Housekeeping Manager. I am very happy to hear that you were still able to enojoy your stay.

We look forward to welcoming you back on your next stay with us.

Tanya Constantineau
Lead Guest Service Agent
Novotel Otttawa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2014

Excelent location, just 7 minutes walking to the parlament. A block away from the market and other hsitoric sites. A supermarket two blocks away and the shopping mall infront, just across de the street.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Novotel Hotels
Thank Jorge V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this reviewResponded August 11, 2014

Dear Jorge V,

Thank you for reviewing your recent stay at Novotel Ottawa.

I am very glad to hear that the location was perfect for you. I hope you had a great family trip in Ottawa.

We hope to see you again at Novotel Ottawa.

Tanya Constantineau
Lead Guest Service Agent
Novotel Ottawa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Ottawa

Address: 33 Nicholas Street, Ottawa, Ontario K1N 9M7, Canada
Location: Canada > Ontario > Ottawa > Byward Market Area
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Ottawa
#20 Family Hotel in Ottawa
#22 Business Hotel in Ottawa
Price Range: $128 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Ottawa 4*
Number of rooms: 282
Official Description (provided by the hotel):
A charming modern full-service hotel set in the heart of downtown Ottawa, located just steps to the Byward Market and the Rideau Canal, a short walk to the Parliament and across the street from the Rideau Shopping Centre- the leading shopping destination in the city which holds one of the only Nordstrom stores in Canada. The Novotel Ottawa is perfectly situated across from the Shaw Centre (Ottawa Convention Centre) and the University of Ottawa is a 5-minute walk from the property. The trendy new Albion Rooms Restaurant at the Novotel has been recognized by the New York Daily News as “hypercool” and voted by UrbanSpoon as one of the top restaurants in the city. Buffet breakfast is composed of an extensive selection of regional and seasonal produce from the market. Our bartenders serve up craft Ontario beers; wines from small wineries and winemakers, classic cocktails and our house signature dishes deserve their own place at the table. From Canadian roots and Ottawa soil, Come experience true North hospitality with a hand-crafted story in our comfy yet glamorous interior or on the restaurant’s shaded patio. From breakfast to lunch to dinner and late night, Chef Stephen’s menus take a rustic yet contemporary approach to bites, snacks, meals and feasts for any occasion! Our hotel features 282 guestrooms, complimentary Wi-Fi, 24-hour fitness center, an elegant outside patio, a refreshing indoor swimming pool, and sauna where guests can enjoy a chic yet restful stay. Underground parking is available for $28+ tax per night with 24-hour in/out privileges for registered Novotel guests. Since we aim to provide the best to all our guests, Novotel Ottawa offers 3,500 sq. ft. of naturally-lit versatile event rooms for corporate meetings or elegant weddings. All our meeting space is newly renovated and provides natural light and black-out shutters. Our largest meeting space can accommodate up to 130 people (banquet style). During the summer months, enjoy the air-conditioned guestrooms and bedroom sliding windows. The guestrooms include a mini fridge and a seating area, as well as a satellite flat-screen TV, and a coffee machine. Elegant en-suite bathrooms come with numerous fine toiletries. ... more   less 
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Also Known As:
Novotel Ottawa Hotel Ottawa
Ottawa Novotel
Accor Ottawa

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