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“Excellent location” 4 of 5 bubbles
Review of Novotel Ottawa

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Novotel Ottawa
Ranked #26 of 67 Hotels in Ottawa
London, United Kingdom
Level Contributor
85 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Excellent location”
4 of 5 bubbles Reviewed April 26, 2014

I stayed only one night at this hotel as the drive from Toronto to Montreal was longer than I expected. I was pleasantly surprised with the city of Ottawa and also the hotel. I live in Europe, so any hotels I stay whilst traveling around there are ridiculously small and outdated. This hotel was a breath of fresh air! Rooms are huge, modern and very comfortable king size bed.
Location is excellent for Parliament Hill attractions and we got a complimentary drink on the night we arrived (it was strange it was only 1 drink, even though we were a couple, had to pay for the other). Staff was friendly and helpful and quick in solving the small issue we had with the bathroom. Check-in and check-out were quick There is parking, but you have to pay for it.
I recommend this hotel

  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Graz-London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this review, May 11, 2014
Dear Graz-London,

Thank you very much for your wonderful review of your recent stay at Novotel Ottawa. As an Senior Contributor to TripAdvisor we truly appreciate having taken your time to share this with the online communities.

We hope to have the honor in welcoming you back again in the near future.

Best Regards,

Danny Ponte
Front Office Manager
Novotel Ottawa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,337 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (159)
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English first
Orillia, Canada
Level Contributor
217 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed April 24, 2014

Check in was very quick and simple. The room was very comfortable and clean. All services were without fault. This hotel is in the heart of downtown where you can walk to the Rideau Centre and to any number of restaurants as well as all the tourist sites.

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PLESLIE23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this review, May 15, 2014
Dear PLELSLIE23,

Thank you for your wonderful review of your recent stay at Novotel Ottawa. It really makes me smile when I read comments such as your, especially coming from a Top Contributor to TripAdvisor like you.

We hope to have the opportunity to welcome you again and again...

Very Best Regards,

Danny Ponte
Front Office Manager
Novotel Ottawa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portree, Isle of Skye
Level Contributor
70 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 bubbles Reviewed April 20, 2014 via mobile

Thanks to Porter Air our Newark Toronto flight got diverted to Ottowa . This meant an unexpected stay in this Hotel along with most of the flight. Front desk obviously busy dealing with tired upset passengers who all only had a few hours to go before checking out and returning to the airport for the first Toronto flight.
Hotel fresh and modern. Front staff adapted to situation and were courteous and efficient. Gave me good tip of going to the nearby Highlander bar for food and consolation beer. Room very modern and plush! Pity I couldn't have stayed longer. Highlander bar staff friendly and hospitable . It seems most Canadians were!
Complimentary coffee next morning and it was back to take our chances with Porter Air again! If I ever return to Ottowa then I will stay at this Hotel.

Stayed April 2014, traveled as a couple
Helpful?
2 Thank Dougiemg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this review, May 15, 2014
Dear Dougiemg,

Thank you for reviewing your unexpected stay at Novotel Ottawa. I am happy to read that even in these special circumstances, you were able to appreciate our accommodations and the service provided by our associates.

We hope that Ottawa will now become a favorite destination for you, and that we will have the pleasure of welcoming you back once again.

Best Regards,

Danny Ponte
Front Office Manager
Novotel Ottawa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed April 20, 2014

Just spent the past two days in The Novotel. The location was great.
5 minute walk one way you were in the heart of the market place, 5 minutes the other way you were at the parliament bldgs. The rideau center was across the street.
Rooms were nice, very clean. Pillows a little uncomfortable, but still had a nice stay.
My only complaint was the price of parking for arriving Friday afternoon and leaving early Sunday morning cost me $46!!!!!!
You would think if you stayed at the hotel they would offer you a cheaper parking rate, or even free.

  • Stayed April 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Huc22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this review, May 15, 2014
Dear Huc22,

Thank you for reviewing your stay back in April. Constructive comments are always well received here.

Please note that like the vast majority of city center hotels, there will always be a charge for parking overnight. Alternate parking is also available in the close vicinity of the hotel.

Thank you again for your review.

Danny Ponte
Front Office Manager
Novotel Ottawa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed April 17, 2014

I arrived at the hotel and check in was efficient....i made my way thru the modern and sleek lobby to the elevators....The elevators are not key card access in this novotel which i prefer compared to other novotels i have stayed in and people always get confused when many guests are in the elevators ,who swipes the key how many floors do you press once swiped....well you get what i am saying .Once on my floors...carpets are clean and corridors nicely lit but not too bright.The rooms are well furnished in a modern clean lined beech wood colour scheme ,the bathrooms are nice and spacious with a glass shower stall. The restaurant on the main floor has simple pub isn food its between a restaurant and pub food but very tasty and i love the wine selection and my friends loved the beer selection as well. Def enjoyed my stay.

  • Stayed April 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank torontogirl6910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this review, May 15, 2014
Dear torontogirl6910,

Thank you very much for your wonderful review of your stay at Novotel Ottawa back in April.

As a TripAdvisor Senior Contributor, your opinion is greatly valued.

We hope to be able to welcome you back once again in the near future.

Regards,

Danny Ponte
Front Office Manager
Novotel Ottawa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario
1 review
5 of 5 bubbles Reviewed April 17, 2014

Conveniently located close to businesses, shopping, and dining. Very friendly, knowledgeable, and efficient staff. Rooms are clean and comfortable. Fantastic lobby bar. Great value for $$$. What more could you ask for?

  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Toronto72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this review, May 15, 2014
Dear Toronto72,

Thank you very much for your wonderful review and for the top scoring of you stay back in April.

Everyday, our associates give the best efforts to provide excellent service and accommodations to every guest. Reviews like yours serve as great encouragement to our associates to deliver the best to every single guest.

We are looking forward into welcoming you again and again.

Best Regards,

Danny Ponte
Front Office Manager
Novotel Ottawa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland OR,
Level Contributor
82 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed April 15, 2014

We stayed here again for Winterlude and find it a great place. Close to Rideau Canal and shopping, great restaurants in the Byward area. The staff is helpful and friendly and the rooms are good quality. We didn't try the restaurant as there so many options nearby. It's our go-to place in Ottawa.

Room Tip: Higher floors will have less street noise. The south and west sides have more exposure to street an...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this review, May 15, 2014
Dear MichaelB,

Thank you for kind review.

We hope you will join us again for Winterlude next year.

Danny Ponte
Front Office Manager
Novotel Ottawa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Ottawa

Property: Novotel Ottawa
Address: 33 Nicholas St, Ottawa, Ontario K1N 9M7, Canada
Location: Canada > Ontario > Ottawa > Byward Market Area
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Ottawa
#22 Business Hotel in Ottawa
#24 Family Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Ottawa 4*
Number of rooms: 281
Official Description (provided by the hotel):
A charming modern full-service hotel set in the heart of downtown Ottawa, located just steps to the Byward Market and the Rideau Canal, a short walk to the Parliament and across the street from the Rideau Shopping Centre- the leading shopping destination in the city which holds one of the only Nordstrom stores in Canada. The Novotel Ottawa is perfectly situated across from the Shaw Centre (Ottawa Convention Centre) and the University of Ottawa is a 5-minute walk from the property. The trendy new Albion Rooms Restaurant at the Novotel has been recognized by the New York Daily News as “hypercool” and voted by UrbanSpoon as one of the top restaurants in the city. Buffet breakfast is composed of an extensive selection of regional and seasonal produce from the market. Our bartenders serve up craft Ontario beers; wines from small wineries and winemakers, classic cocktails and our house signature dishes deserve their own place at the table. From Canadian roots and Ottawa soil, Come experience true North hospitality with a hand-crafted story in our comfy yet glamorous interior or on the restaurant’s shaded patio. From breakfast to lunch to dinner and late night, Chef Stephen’s menus take a rustic yet contemporary approach to bites, snacks, meals and feasts for any occasion! Our hotel features 282 guestrooms, complimentary Wi-Fi, 24-hour fitness center, an elegant outside patio, a refreshing indoor swimming pool, and sauna where guests can enjoy a chic yet restful stay. Underground parking is available for $23+ tax per night with 24-hour in/out privileges for registered Novotel guests. Since we aim to provide the best to all our guests, Novotel Ottawa offers 3,500 sq. ft. of naturally-lit versatile event rooms for corporate meetings or elegant weddings. All our meeting space is newly renovated and provides natural light and black-out shutters. Our largest meeting space can accommodate up to 130 people (banquet style). During the summer months, enjoy the air-conditioned guestrooms and bedroom sliding windows. The guestrooms include a mini fridge and a seating area, as well as a satellite flat-screen TV, and a coffee machine. Elegant en-suite bathrooms come with numerous fine toiletries. ... more   less 
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Also Known As:
Novotel Ottawa Hotel Ottawa
Ottawa Novotel
Accor Ottawa

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