I travelled to Ottawa with my family for a getaway. When we arrived, the service we had from the man (Oliver) at the front desk was fantastic. He appeared genuinely concerned to make our stay positive and provided lots of advice on attractions and places to eat-he is an asset to this hotel for sure! Initially we were very disappointed with our room…the room with two doubles is very small. We were given a larger room, although this cost a significant increase from the room with two doubles. The room was ok. No sheet on the bed which was weird, the bathroom door is translucent and made everyone uncomfortable to use it. The shower was nice and had good water pressure and adjustable height shower head-good for children. The pillows were uncomfortable. The hotel corridors were freezing cold. The pool is jointly shared with Les Suites Hotel next door and was always full of kids and never enough towels. The hot tub looked greenish and dirty. The entire pool/gym area is badly in need of a face lift. The corridors leading in to the pool have baseboard heaters that are so hot my daughter burned her leg when she accidentally touched it walking down the hall. It is now days later and the burn is still bad. In the middle of the night, some loud adults banged on our door and woke us all up. They knocked on most room doors on our floor and I’m sure somebody complained. This speaks to the clientele that you may encounter at the hotel. The biggest complaint I had is that the underground parking, which is a public lot, accesses the upper floors of the hotel directly. There is no security swipe to access the hotel from the parking lot, even in the middle of the night. They need to fix this to make the hotel safer. We had satisfactory service at the breakfast buffet. The breakfast food was mediocre at best, but reasonably priced considering the children are free. We did not eat any other meals at the hotel. Good location, you can walk to any major attractions. The lobby is modern and attractive. I wouldn’t stay here again, as there are better places to stay in Ottawa, but it was ok considering we spent as little time possible in the room.
- Official Description (provided by the hotel):
- A charming modern full-service hotel set in the heart of downtown Ottawa, located just steps to the Byward Market and the Rideau Canal, a short walk to the Parliament and across the street from the Rideau Shopping Centre- the leading shopping destination in the city which holds one of the only Nordstrom stores in Canada. The Novotel Ottawa is perfectly situated across from the Shaw Centre (Ottawa Convention Centre) and the University of Ottawa is a 5-minute walk from the property. The trendy new Albion Rooms Restaurant at the Novotel has been recognized by the New York Daily News as “hypercool” and voted by UrbanSpoon as one of the top restaurants in the city. Buffet breakfast is composed of an extensive selection of regional and seasonal produce from the market. Our bartenders serve up craft Ontario beers; wines from small wineries and winemakers, classic cocktails and our house signature dishes deserve their own place at the table. From Canadian roots and Ottawa soil, Come experience true North hospitality with a hand-crafted story in our comfy yet glamorous interior or on the restaurant’s shaded patio. From breakfast to lunch to dinner and late night, Chef Stephen’s menus take a rustic yet contemporary approach to bites, snacks, meals and feasts for any occasion! Our hotel features 282 guestrooms, complimentary Wi-Fi, 24-hour fitness center, an elegant outside patio, a refreshing indoor swimming pool, and sauna where guests can enjoy a chic yet restful stay. Underground parking is available for $28+ tax per night with 24-hour in/out privileges for registered Novotel guests. Since we aim to provide the best to all our guests, Novotel Ottawa offers 3,500 sq. ft. of naturally-lit versatile event rooms for corporate meetings or elegant weddings. All our meeting space is newly renovated and provides natural light and black-out shutters. Our largest meeting space can accommodate up to 130 people (banquet style). During the summer months, enjoy the air-conditioned guestrooms and bedroom sliding windows. The guestrooms include a mini fridge and a seating area, as well as a satellite flat-screen TV, and a coffee machine. Elegant en-suite bathrooms come with numerous fine toiletries. ... more less
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- Also Known As:
- Novotel Ottawa Hotel Ottawa
- Ottawa Novotel
- Accor Ottawa