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“Good Location”
Review of Novotel Ottawa

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Novotel Ottawa
Ranked #26 of 67 Hotels in Ottawa
burbank, ca
Level 6 Contributor
303 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Good Location”
Reviewed October 16, 2013

Location means a lot to travelers, so this hotel is well situated. It's a short walk to the Byward Market and a variety of restaurants. The room was clean, though somewhat spartan. But, the
twin beds were comfortable.The bathroom could use some redesigning, especially the location of the toilet. The buffet breakfast was delicious, served in a lovely dining room. Overall impression:
better than average hotel thanks to its location.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank foodhoundBurbank_Ca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this review, October 22, 2013
Dear foodhoundBurbank_Ca,

Thank you for your review, as a TripAdvisor Top Contributor, I am glad to read that you've classified Novotel Ottawa as better that average.

Hopefully your future travel plans bring your back to the Canadian National Capital Region soon and we will have the pleasure in welcoming you back.

Regards,


Danny Ponte
Front Office Manager
Novotel Ottawa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,396 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (169)
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English first
Toronto, Ontario, Canada
1 review
Reviewed October 16, 2013

I was here for work and very pleased with the location of this hotel. It is right beside the Byward market which is right where you want to be in Ottawa. Also a 2 min walk from the convention center and you c an walk inside if it cold or raining. The bar looked cute though I didn't end up going there with the market so close. Only downside is the gym is very small and cramped and could use some free weights.

One of the most comfortable beds I have ever slept on! I would definitely stay here again.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kiki8383
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this review, October 22, 2013
Dear Kiki8383,

Thank you for your excellent review.

Please note that our fitness facilities will be renovated in the near future. This will offer our guests a brand new, more spacious gym with brand new equipment.

Regards,

Danny Ponte
Front Office Manager
Novotel Ottawa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ancaster
Level 4 Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed October 14, 2013

We loved our weekend stay at this hotel.We planned to see several attractions and the central location of this hotel was perfect. It's only a short walk to the Byward market and several good cafes. The room was clean, quiet and the staff was helpful and very pleasant. We enjoyed the breakfast.Great food and excellent service!!! Will stay here again the next time we go to Ottawa

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elaine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this review, October 15, 2013
Dear Elaine S,

Thank you so much for your wonderful review. I am glad that you enjoyed your stay at Novotel Ottawa!

I hope that we will have the honor of welcoming you back soon. Please do not hesitate to recommend us to your friends and family.

Regards,

Danny Ponte
Front Office Manager
Novotel Ottawa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 5 Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed October 14, 2013

Right down town and within easy walking distance to some of Ottawa's must see attractions. It is also close to shopping, and a wide range of eateries.

The room was clean and quiet. It appeared to be recently renovated. The beds were comfy. The bathroom was well appointed and there was plenty of hot water.

The pool was a good size and was a nice way to finish the day.

The staff were polite and I would stay at this hotel again next time I am in Ottawa.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank moreandmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this review, October 15, 2013
Dear moreandmore,

Thank you for your review. I am extremally happy that you, as a Tripadvisor Senior Contributor, enjoyed your stay.

We are all looking forward in welcoming you back for your next stay.

Best Regards,

Danny Ponte
Front Office Manager
Novotel Ottawa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Level 4 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed October 8, 2013

Great location downtown Ottawa! Shopping, restaurants, & activities! The room was clean & spacious with two comfortable double beds... The service was awesome with no hesitation at check in. TV, alarm clock, wifi is available throughout the hotel & the attached restaurant was delicious for dinner & lunch. The only thing I found odd was that there was no outlets near the bed (to plug in my phone) but that isn't a deal breaker. Thank you for a lovely stay.

  • Stayed October 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ashley_C123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this review, October 15, 2013
Dear Ashley_C123,

Thank you for your awesome review. I am so happy that a seasoned reviewer like you truly enjoyed your stay at Novotel Ottawa.

Rest assured that the availability of outlets near the bed has been noted and will be presented in our future room renovations plan.

We certainly are looking forward to welcoming you back again.

Regards,

Danny Ponte
Front Office Manager
Novotel Ottawa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kamloops
Level 4 Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 5, 2013

After one of the worst nights in the Fairmont in Ottawa, I moved to the novotel , the difference in quality and service was like night and day room decor, service, check in amenities, everything was superior to the Fairmont , I was an member of the Fairmont president club until this day, after the service and quality of the novotel in my opinion if staying in Ottawa this is the only place to stay, the restaurant staff and food is some of the best I ever had, I only wish I was going back to Ottawa soon so I could visit the Novotel again.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sales M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this review, October 15, 2013
Dear mike s,

Thank you for your wonderful review. I am sad to hear that your stay at the Fairmont Chateau Laurier was disappointing, but extremely happy that we have gained your confidence and loyalty at Novotel Ottawa.

I trust that we have enrolled you in our Le Club Accor Hotel frequent stay program.

Regards,

Danny Ponte
Front Office Manager
Novotel Ottawa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galway
Level 4 Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 26, 2013 via mobile

Stayed here for conference and delighted with hotels proximity to Convention Centre. Room was clean with all utilities provided. Very pleasant staff that also agreed to later checkout despite hotel being full.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grace2009Galway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this review, October 1, 2013
Dear Grace2009Galway,

Thank you very much for taking the time to share your comments concerning your stay, we are delighted that you enjoyed your experience here at Novotel Ottawa.

Our relationship with our guests is of paramount importance. We are looking forward to your next stay with us at the Novotel.

Sincerely,

Danny Ponte
Front Office Manager
Novotel Ottawa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Ottawa

Property: Novotel Ottawa
Address: 33 Nicholas St, Ottawa, Ontario K1N 9M7, Canada
Location: Canada > Ontario > Ottawa > Byward Market Area
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Ottawa
#22 Business Hotel in Ottawa
#24 Family Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Ottawa 4*
Number of rooms: 282
Official Description (provided by the hotel):
A charming modern full-service hotel set in the heart of downtown Ottawa, located just steps to the Byward Market and the Rideau Canal, a short walk to the Parliament and across the street from the Rideau Shopping Centre- the leading shopping destination in the city which holds one of the only Nordstrom stores in Canada. The Novotel Ottawa is perfectly situated across from the Shaw Centre (Ottawa Convention Centre) and the University of Ottawa is a 5-minute walk from the property. The trendy new Albion Rooms Restaurant at the Novotel has been recognized by the New York Daily News as “hypercool” and voted by UrbanSpoon as one of the top restaurants in the city. Buffet breakfast is composed of an extensive selection of regional and seasonal produce from the market. Our bartenders serve up craft Ontario beers; wines from small wineries and winemakers, classic cocktails and our house signature dishes deserve their own place at the table. From Canadian roots and Ottawa soil, Come experience true North hospitality with a hand-crafted story in our comfy yet glamorous interior or on the restaurant’s shaded patio. From breakfast to lunch to dinner and late night, Chef Stephen’s menus take a rustic yet contemporary approach to bites, snacks, meals and feasts for any occasion! Our hotel features 282 guestrooms, complimentary Wi-Fi, 24-hour fitness center, an elegant outside patio, a refreshing indoor swimming pool, and sauna where guests can enjoy a chic yet restful stay. Underground parking is available for $28+ tax per night with 24-hour in/out privileges for registered Novotel guests. Since we aim to provide the best to all our guests, Novotel Ottawa offers 3,500 sq. ft. of naturally-lit versatile event rooms for corporate meetings or elegant weddings. All our meeting space is newly renovated and provides natural light and black-out shutters. Our largest meeting space can accommodate up to 130 people (banquet style). During the summer months, enjoy the air-conditioned guestrooms and bedroom sliding windows. The guestrooms include a mini fridge and a seating area, as well as a satellite flat-screen TV, and a coffee machine. Elegant en-suite bathrooms come with numerous fine toiletries. ... more   less 
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Also Known As:
Novotel Ottawa Hotel Ottawa
Ottawa Novotel
Accor Ottawa

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