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“Good functional hotel with central location near downtown and Convention Centre” 4 of 5 bubbles
Review of Novotel Ottawa

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Novotel Ottawa
Ranked #28 of 67 Hotels in Ottawa
Galway
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Good functional hotel with central location near downtown and Convention Centre”
4 of 5 bubbles Reviewed September 26, 2013 via mobile

Stayed here for conference and delighted with hotels proximity to Convention Centre. Room was clean with all utilities provided. Very pleasant staff that also agreed to later checkout despite hotel being full.

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Grace2009Galway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this review, October 1, 2013
Dear Grace2009Galway,

Thank you very much for taking the time to share your comments concerning your stay, we are delighted that you enjoyed your experience here at Novotel Ottawa.

Our relationship with our guests is of paramount importance. We are looking forward to your next stay with us at the Novotel.

Sincerely,

Danny Ponte
Front Office Manager
Novotel Ottawa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,337 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (159)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
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English first
Warrington, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 26, 2013

Travelled by train from Toronto and took a short taxi ride (12 to 15 C$) to the hotel,checkin was
short and sweet and reception staff were friendly and helpful.
The room was clean,tidy and typically Novotel (for those who have stayed in a Novotel before),
There were some adverse comments re double doors into bathroom which dont quite fit together,however we did not find it a problem.
The bar was better laid out than most European Novotels and had a good atmosphere.
The only negative aspect of our stay was the TV, it was almost impossible to get any programmes
without straying onto paytv., and that is exactly what happened!!
Fortunately the young Lady at reception readily agreed to take the 19dollar charge off our bill.
Overall a good hotel in a great position for exploring Beautiful Ottawa on foot (if your reasonably fit!!)
Recommended.

Room Tip: We stayed on the 7th Floor looking out towards the Westin and Rideau Street and were very happy with...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank nosnibor51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this review, October 1, 2013
Dear nosnibor51,

Thank you very much for taking the time to share your comments concerning your stay at the Novotel Ottawa. Excellent service is what we strive to be known for; therefore your feedback is exceedingly important as it helps us to continually improve upon our service and provides a memorable experience to our valued guests.

We are working very hard to ensure that our guests are completely satisfied.

Our relationship with our guests is extremely important to us. We are looking forward to welcoming you back to Novotel Ottawa.

Sincerely,

Danny Ponte
Front Office Manager
Novotel Ottawa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed September 24, 2013

While overall my experience was satisfactory, the hotel seems caught between two different identities: the lobby looks very modern with lots of metal and colourful geometrics and lights, while the rooms seem to be aiming for more of a zen aesthetic. The two ideas don't seem to mesh well with each other. Also, the quality of the towels and linens in the rooms is not what I would have expected for a Novotel location. The duvets were rough and lumpy.
The service was good, particularly those working the conference facilities. The location is also good, within easy walking distance to Ottawa's Byward Market.

  • Stayed March 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank RavensFlight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this review, September 26, 2013
Dear RavensFlights,

Thank you for taking the time to share your comments concerning your stay at the Novotel Ottawa. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provides a memorable experience to our valued guests.

I have reviewed your comments and concerns, and I want to assure you that I take them very seriously. Our relationship with our guests is extremely important to us. We are looking forward to welcoming you back to Novotel Ottawa.

Sincerely,

Danny Ponte
Front Office Manager
Novotel Ottawa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterford, Ireland
Level Contributor
234 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
3 of 5 bubbles Reviewed September 24, 2013

This review is a little overdue so some of the info may be slightly out of date by now. We stayed in this hotel last October as it seemed to be the best value central hotel (mind you, it still wasn't cheap!). The location is great - within easy walking distance of everything Ottawa has to offer. The whole hotel appeared to be undergoing a large-scale renovation during our stay which meant that while the lobby was very impressive the rooms were a bit of a let down. They were quite tired and worn and clearly in need of the ongoing renovation! If I were staying now, I'd ensure I was staying in a new room. Breakfast wasn't great and was overpriced.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank declanjhayes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this review, September 26, 2013
Dear declanjhayes,

Thank you very much for taking the time to share your comments concerning your stay at the Novotel Ottawa. Excellent service is what we strive to be known for; therefore your feedback is exceedingly important as it helps us to continually improve upon our service and provides a memorable experience to our valued guests.

We are working very hard to ensure that our guests are completely satisfied. I am delighted that you left our hotel with pleasant memories.

Our relationship with our guests is of paramount importance. We are looking forward to your next stay with us at the Novotel.

Sincerely,

Danny Ponte
Front Office Manager
Novotel Ottawa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough, Canada
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed September 24, 2013

Hotel staff were friendly and helpful. The room was clean and well maintained. Would have preferred two queen beds (only options are 2 doubles or a king). Convenient to the Byward Market. Breakfast at $15/per person is a little pricey but the food was fresh with a decent selection.

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank diverguy106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this review, September 26, 2013
Dear diverguy106,

Thank you very much for taking the time to share your comments concerning your stay at the Novotel Ottawa. Excellent service is what we strive to be known for; therefore your feedback is exceedingly important as it helps us to continually improve upon our service and provides a memorable experience to our valued guests.

Our relationship with our guests is of paramount importance. We are looking forward to your next stay with us at the Novotel.

Sincerely,

Danny Ponte
Front Office Manager
Novotel Ottawa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati
Level Contributor
169 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
5 of 5 bubbles Reviewed September 19, 2013

The Novotel is not much to look at from the outside but it makes up for it with it's location and value priced rooms. It is only 2 blocks away from ByWard Market and an easy walk to Parliament, Notre Dame and the Art Museum. Perfect! Our Superior King was on the top floor (I think 9th) and we had a view of Parliament, the Market, Notre Dame and the River. The bed was perfect with a nice Pillow-Top Mattress, the shower was good flow and modern. Wi-Fi worked well. We didn't eat there (why when you have great little bakeries in the Market). All of this for $126 (includes all taxes). We only stayed one night but it would be perfectly comfortable to stay for a week.

Room Tip: Ask for a room with a North facing window on an upper floor for best view
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank HikingFoolCincinnati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this review, September 21, 2013
Dear HikingFoolCincinnati,

Thank you very much for taking the time to share your comments concerning your stay at the Novotel Ottawa. Excellent service is what we strive to be known for; therefore your feedback is exceedingly important.

We are working very hard to ensure that our guests are completely satisfied. I am delighted that you left our hotel with pleasant memories.

Our relationship with our guests is of paramount importance. We are looking forward to your next stay with us at the Novotel.

Sincerely,

Danny Ponte
Front Office Manager
Novotel Ottawa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asia, Peru
Level Contributor
168 reviews
168 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
3 of 5 bubbles Reviewed September 15, 2013

LOCATION: Good location. Easily accessible via the 417 Trans-Canada Highway. Indoor car park via Daly Avenue. Self-parking cost CAD 23 per day plus tax.

HOTEL: Very friendly front desk staff. Fast check-in. Dated room. Decent bed. Skimpy pillows. Good A/C, albeit a bit loud. Good shower, but the shower water drainage was really slow. Free in-room WIFI.

Stayed August 2013, traveled with family
Helpful?
Thank HKasyouare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this review, September 21, 2013
Dear HKasyouare,

Thank you for taking the time to share your comments concerning your stay at the Novotel Ottawa. Excellent service is what we strive to be known for; therefore your feedback is extremely important.

I have reviewed your comments and concerns, and I want to assure you that I take them very seriously. Our relationship with our guests is extremely important to us. We are looking forward to welcoming you back to Novotel Ottawa.

Danny Ponte
Front Office Manager
Novotel Ottawa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Ottawa

Property: Novotel Ottawa
Address: 33 Nicholas St, Ottawa, Ontario K1N 9M7, Canada
Location: Canada > Ontario > Ottawa > Byward Market Area
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Ottawa
#22 Business Hotel in Ottawa
#24 Family Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Ottawa 4*
Number of rooms: 281
Official Description (provided by the hotel):
A charming modern full-service hotel set in the heart of downtown Ottawa, located just steps to the Byward Market and the Rideau Canal, a short walk to the Parliament and across the street from the Rideau Shopping Centre- the leading shopping destination in the city which holds one of the only Nordstrom stores in Canada. The Novotel Ottawa is perfectly situated across from the Shaw Centre (Ottawa Convention Centre) and the University of Ottawa is a 5-minute walk from the property. The trendy new Albion Rooms Restaurant at the Novotel has been recognized by the New York Daily News as “hypercool” and voted by UrbanSpoon as one of the top restaurants in the city. Buffet breakfast is composed of an extensive selection of regional and seasonal produce from the market. Our bartenders serve up craft Ontario beers; wines from small wineries and winemakers, classic cocktails and our house signature dishes deserve their own place at the table. From Canadian roots and Ottawa soil, Come experience true North hospitality with a hand-crafted story in our comfy yet glamorous interior or on the restaurant’s shaded patio. From breakfast to lunch to dinner and late night, Chef Stephen’s menus take a rustic yet contemporary approach to bites, snacks, meals and feasts for any occasion! Our hotel features 282 guestrooms, complimentary Wi-Fi, 24-hour fitness center, an elegant outside patio, a refreshing indoor swimming pool, and sauna where guests can enjoy a chic yet restful stay. Underground parking is available for $23+ tax per night with 24-hour in/out privileges for registered Novotel guests. Since we aim to provide the best to all our guests, Novotel Ottawa offers 3,500 sq. ft. of naturally-lit versatile event rooms for corporate meetings or elegant weddings. All our meeting space is newly renovated and provides natural light and black-out shutters. Our largest meeting space can accommodate up to 130 people (banquet style). During the summer months, enjoy the air-conditioned guestrooms and bedroom sliding windows. The guestrooms include a mini fridge and a seating area, as well as a satellite flat-screen TV, and a coffee machine. Elegant en-suite bathrooms come with numerous fine toiletries. ... more   less 
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Also Known As:
Novotel Ottawa Hotel Ottawa
Ottawa Novotel
Accor Ottawa

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