We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice place and conveniently located”
Review of Novotel Ottawa

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 15 more sites!
Novotel Ottawa
Ranked #28 of 67 Hotels in Ottawa
vancouver, BC, Canada
Level Contributor
80 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Nice place and conveniently located”
Reviewed September 5, 2013

My daughter and I shared a room on a recent trip to Ottawa. The hotel is situated just as you enter the downtown area from Hwy. 417 so is convient to get to. I like that Novotel uses duvets instead of bedspreads because I know the duvet has been freshly laundered. (I shudder at the thought of how infrequently bedspreads are cleaned.) The room was pleasant and the decor modern, but on the small side, which wasn't a problem for us as we were just there to sleep so didn't spend a lot of time in the room. We were on the second floor and were concerned that the traffic noise would carry through the walls, but it didn't. Check-in staff were very friendly, efficient and pleasant to deal with. The hotel also has computers available for use in the lobby which would be helpful for finding your way around the city and getting other information. On the negative side I was surprised that the room didn't have a dresser. However, this wasn't a problem for us since we were only there for one night. As others have mentioned the location is superb for sight-seeing and wandering Byward Market. Overall, I liked staying there and would do so again.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Capricorn49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this review, September 11, 2013
Dear Capricorn49,

Thank you very much for taking the time to share your comments concerning your stay at the Novotel Ottawa. We are working very hard to ensure that our guests are completely satisfied. I am delighted that you left our hotel with pleasant memories.

Our relationship with our guests is of paramount importance. We are looking forward to your next stay with us at the Novotel.

Sincerely,

Danny Ponte
Front Office Manager
Novotel Ottawa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,360 reviews from our community

Traveler rating
    307
    666
    258
    89
    40
See reviews for
332
391
96
405
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (165)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 5, 2013

Right near everything - if you are looking for convenience of location, this is the place to stay. Just steps from Byward Market, shopping, etc etc.

The room is normal sized, the bathrooms a bit annoying. The doors are frosted glass and open INTO the room in a french door style. There's not much room to start! And they don't shut tightly, so if you happen to like privacy, you won't be pleased, there is a gap under the doors.

But overall, it's a clean modern hotel room much like a Hampton Inn & Suites, and we were perfectly comfortable with a king bed, a small sofa, table and chair, built in desk, small closet and safe. The staff were pleasant and the new bar in the lobby looks very nice.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sheburns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this review, September 11, 2013
Dear sheburns,

Thank you very much for taking the time to share your comments concerning your stay at the Novotel Ottawa. Excellent service is what we strive to be known for; therefore your feedback is exceedingly important. I am delighted that you left our hotel with pleasant memories.

Our relationship with our guests is of paramount importance. We are looking forward to your next stay with us at the Novotel.

Sincerely,

Danny Ponte
Front Office Manager
Novotel Ottawa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed September 5, 2013 via mobile

This is the 2nd time I've stayed at the Novotel Hotel. The 1st time I stayed at a Novotel hotel was in London, England, the Novotel London Tower Bridge. I had an agent do the booking for me so I wasn't sure what to expect. I was only to spend one night in London so I wasn't too fusy about the accommodation. It was just for the one night but boy did I wish I could've stayed longer. When I reserved my room at the Novotel Ottawa I knew exactly what to expect, I didn't even bother checking the reviews on trip advisor, their standards are impeccable. The hotel has a well lit contemporary design lobby (as a matter of fact all of the Novotel hotels are).The rooms are set up just as well. The staff was very friendly to us. Which is quite essential on a vacation. We will be staying here again! Oh and did I mention I was chauffeured to the airport and around London the next morning in a Mercedes S500 at no cost after I told the staff how bummed out I was about not having time to check out the city ;-)

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dima M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this review, September 21, 2013
Dear Dima M,

Thank you very much for taking the time to share your comments concerning your stay at the Novotel Ottawa. Excellent service is what we strive to be known for; therefore your feedback is exceedingly important as it helps us to continually improve upon our service and provides a memorable experience to our valued guests.

We are working very hard to ensure that our guests are completely satisfied. I am delighted that you left our hotel with pleasant memories.

Sincerely,

Danny Ponte
Front Office Manager
Novotel Ottawa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 3, 2013

Great location, close to shopping, sights, boat cruises, byward market, gallery and much more! Got a CAA discount which was nice. Small rooms and no fridge but that was ok. Hotel has a pool, hot tub, sauna & exercise room.

Overall, I'd stay again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tdotbyrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this review, September 21, 2013
Dear tdotbyrd,

Thank you very much for taking the time to share your comments concerning your stay at the Novotel Ottawa. We are working very hard to ensure that our guests are completely satisfied. I am delighted that you left our hotel with pleasant memories.

Our relationship with our guests is of paramount importance. We are looking forward to your next stay with us at the Novotel.

Sincerely,

Danny Ponte
Front Office Manager
Novotel Ottawa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Ottawa hotels
Byward Market Area
The Westin Ottawa
The Westin Ottawa
#7 of 67 in Ottawa
4.5 of 5 bubbles 2,028 reviews
Lord Elgin
#5 of 67 in Ottawa
4.5 of 5 bubbles 152 reviews
Show Prices
Show Prices
Show Prices
Byward Market Area
Andaz Ottawa Byward Market
Ottawa Marriott Hotel
#12 of 67 in Ottawa
4.5 of 5 bubbles 974 reviews
Show Prices
Show Prices
Show Prices

Been to Novotel Ottawa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Ottawa

Property: Novotel Ottawa
Address: 33 Nicholas St, Ottawa, Ontario K1N 9M7, Canada
Location: Canada > Ontario > Ottawa > Byward Market Area
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Ottawa
#22 Business Hotel in Ottawa
#24 Family Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Ottawa 4*
Number of rooms: 281
Official Description (provided by the hotel):
A charming modern full-service hotel set in the heart of downtown Ottawa, located just steps to the Byward Market and the Rideau Canal, a short walk to the Parliament and across the street from the Rideau Shopping Centre- the leading shopping destination in the city which holds one of the only Nordstrom stores in Canada. The Novotel Ottawa is perfectly situated across from the Shaw Centre (Ottawa Convention Centre) and the University of Ottawa is a 5-minute walk from the property. The trendy new Albion Rooms Restaurant at the Novotel has been recognized by the New York Daily News as “hypercool” and voted by UrbanSpoon as one of the top restaurants in the city. Buffet breakfast is composed of an extensive selection of regional and seasonal produce from the market. Our bartenders serve up craft Ontario beers; wines from small wineries and winemakers, classic cocktails and our house signature dishes deserve their own place at the table. From Canadian roots and Ottawa soil, Come experience true North hospitality with a hand-crafted story in our comfy yet glamorous interior or on the restaurant’s shaded patio. From breakfast to lunch to dinner and late night, Chef Stephen’s menus take a rustic yet contemporary approach to bites, snacks, meals and feasts for any occasion! Our hotel features 282 guestrooms, complimentary Wi-Fi, 24-hour fitness center, an elegant outside patio, a refreshing indoor swimming pool, and sauna where guests can enjoy a chic yet restful stay. Underground parking is available for $23+ tax per night with 24-hour in/out privileges for registered Novotel guests. Since we aim to provide the best to all our guests, Novotel Ottawa offers 3,500 sq. ft. of naturally-lit versatile event rooms for corporate meetings or elegant weddings. All our meeting space is newly renovated and provides natural light and black-out shutters. Our largest meeting space can accommodate up to 130 people (banquet style). During the summer months, enjoy the air-conditioned guestrooms and bedroom sliding windows. The guestrooms include a mini fridge and a seating area, as well as a satellite flat-screen TV, and a coffee machine. Elegant en-suite bathrooms come with numerous fine toiletries. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, ACCOR, Orbitz, Hotwire, Priceline, TravelUp, HotelsforEveryone, Cancelon, Cheap Tickets, Evoline ltd, getaroom.com, TripOnline SA, HotelQuickly and Hotel.de so you can book your Novotel Ottawa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Ottawa Hotel Ottawa
Ottawa Novotel
Accor Ottawa

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing