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“Nice spacious room”
Review of Novotel Ottawa

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Novotel Ottawa
Ranked #26 of 68 Hotels in Ottawa
Reviewed December 9, 2012

We stayed in a king size corner room at the back of the hotel. Room was a decent size and there was no traffic noise. Nice big shower, basic toiletries. Bed enormous and very comfortable. Hotel is convenient for market shopping area with its large selection of restaurants.

  • Stayed: December 2012
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Thank TheMoogScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this reviewResponded December 11, 2012

Dear TheMoogScotland,

We very much appreciate your comments regarding your stay at the Novotel Ottawa. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Danny Ponte
Front Office Manager
Novotel Ottawa
dannyponte@novotelottawa.com

Report response as inappropriate
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Reviewed December 8, 2012

  • Stayed: November 2012, traveled with family
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Thank ASN225
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Danny P, Front Office Manager at Novotel Ottawa, responded to this reviewResponded December 11, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 8, 2012

Stayed here for the first time in a few years. Will not stay again. Rooms were small and not cleaned properly. Young kids had obviously stayed before us because there were finger prints over everything. Bathroom area not private at all. For example the bathroom was close to to bedroom area and the door had frosted glass windows. Plus the door would not shut properly. In general the place was below par. Wasn't exactly a bargin either. My advice: pay the extra bucks and stay at the Westin which is next door and attached to the mall. Rooms are nicer and cleaner.

  • Stayed: August 2012, traveled with family
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1  Thank cardbrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this reviewResponded December 11, 2012

Dear cardbrat,

Thank you for taking the time to tell us about your experience at the Novotel Ottawa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Danny Ponte
Front Office Manager
Novotel Ottawa
dannyponte@novotelottawa.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 28, 2012

It's a bit of a traffic disaster in the area of the hotel but we found our way around the construction eventually. Prompt & friendly attention at the front desk, keys, parking & greeting with no complications. I was surprised at how empty the Trio Restaurant was given the excellent quality of the food, our meals were well prepared and tasty, even my husband ate his veggies. We had a very busy schedule and appreciated the quiet of the room and firm comfort of the the beds at the end of our days. This was our first time at Novotel and I would not hesitate to recommend it to friends.

  • Stayed: November 2012, traveled with family
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Thank rustybroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this reviewResponded November 29, 2012

Dear rustybroad,

We very much appreciate your comments regarding your stay at the Novotel Ottawa. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Danny Ponte
Front Office Manager
Novotel Ottawa
dannyponte@novotelottawa.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2012

This hotel is my favourite place to stay in Ottawa.

I travel to Ottawa for business and I find the Novotel consistent an reliable. It is located right downtown so ease of access to Byward market and many restaurants, about 20-25 minutes to the airport. Only about ten minutes drive to Hull Quebec. Steps from the Rideau Center.

The rooms are very clean, no bad odours or damage. The bed is always comfortable.

The only thing I do not like about this hotel is parking is not included. It is metered parking but if you pay an extra $20 you can park, one night coming and going as you please. Ask at the front desk.

  • Stayed: November 2012, traveled on business
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Thank jam1king
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this reviewResponded November 29, 2012

Dear jam1king,

We very much appreciate your comments regarding your stay at the Novotel Ottawa. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Danny Ponte
Front Office Manager
Novotel Ottawa
dannyponte@novotelottawa.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2012

Although i did not stay at Novotel, but went for their breakfast buffet which was very tasty and cost $48 for 2 plates.

3  Thank Katheee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2012 via mobile

I was in Ottawa for business and stayed at the Novotel for the first time. It was fairly nice and the room was spacious. I really slept well, comfortable bed and very silent room/floor. I also enjoyed the fact that the room was equity with an integrated fan which would create white noise for a good night of sleep!

The only thing I thought was bizarre and hostly did not enjoy is that there is no bed sheet between you and the comforter. I understand that the was the cover but it just did not feel right.

I had breakfast at the restaurant and thought they has a good selection. The food was good. Perfect location for those of you who would like to shop or have meetings at the conference centre (and the rooms are cheaper than the Westin). I would come back to this hotel anytime. 15-20min from the airport and around 35$ for cab fair from the Airport.

  • Stayed: November 2012
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Thank savoiei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny P, Front Office Manager at Novotel Ottawa, responded to this reviewResponded November 26, 2012

Dear ismonavie,

Thank you very much for taking the time to share your comments concerning your stay at the Novotel Ottawa. Excellent service is what we strive to be known for; therefore your feedback is exceedingly important as it helps us to continually improve upon our service and provide a memorable experience to our valued guests.

Upon request, we gladly prepare the beds with a top sheet and a blanket. Please advise us of your preference on your next visit. Also, please feel free to contact us with any special requests.

Our relationship with our guests is very important to us. Thank you for your review, we hope that you will provide us with the opportunity to better serve you soon.


Sincerely,

Danny Ponte
Front Office Manager
Novotel Ottawa
dannyponte@novotelottawa.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Ottawa

Address: 33 Nicholas St, Ottawa, Ontario K1N 9M7, Canada
Location: Canada > Ontario > Ottawa > Byward Market Area
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Ottawa
#22 Business Hotel in Ottawa
#24 Family Hotel in Ottawa
Price Range: $130 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Ottawa 4*
Number of rooms: 282
Official Description (provided by the hotel):
A charming modern full-service hotel set in the heart of downtown Ottawa, located just steps to the Byward Market and the Rideau Canal, a short walk to the Parliament and across the street from the Rideau Shopping Centre- the leading shopping destination in the city which holds one of the only Nordstrom stores in Canada. The Novotel Ottawa is perfectly situated across from the Shaw Centre (Ottawa Convention Centre) and the University of Ottawa is a 5-minute walk from the property. The trendy new Albion Rooms Restaurant at the Novotel has been recognized by the New York Daily News as “hypercool” and voted by UrbanSpoon as one of the top restaurants in the city. Buffet breakfast is composed of an extensive selection of regional and seasonal produce from the market. Our bartenders serve up craft Ontario beers; wines from small wineries and winemakers, classic cocktails and our house signature dishes deserve their own place at the table. From Canadian roots and Ottawa soil, Come experience true North hospitality with a hand-crafted story in our comfy yet glamorous interior or on the restaurant’s shaded patio. From breakfast to lunch to dinner and late night, Chef Stephen’s menus take a rustic yet contemporary approach to bites, snacks, meals and feasts for any occasion! Our hotel features 282 guestrooms, complimentary Wi-Fi, 24-hour fitness center, an elegant outside patio, a refreshing indoor swimming pool, and sauna where guests can enjoy a chic yet restful stay. Underground parking is available for $28+ tax per night with 24-hour in/out privileges for registered Novotel guests. Since we aim to provide the best to all our guests, Novotel Ottawa offers 3,500 sq. ft. of naturally-lit versatile event rooms for corporate meetings or elegant weddings. All our meeting space is newly renovated and provides natural light and black-out shutters. Our largest meeting space can accommodate up to 130 people (banquet style). During the summer months, enjoy the air-conditioned guestrooms and bedroom sliding windows. The guestrooms include a mini fridge and a seating area, as well as a satellite flat-screen TV, and a coffee machine. Elegant en-suite bathrooms come with numerous fine toiletries. ... more   less 
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Also Known As:
Novotel Ottawa Hotel Ottawa
Ottawa Novotel
Accor Ottawa

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