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“Wonderful hotel!”
Review of ARC The Hotel

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ARC The Hotel
Ranked #23 of 69 Hotels in Ottawa
Certificate of Excellence
Reviewed February 19, 2013

We were extremely pleased with this find on a website I had never heard of -- beautiful, modern, well appointed room; wonderful restaurant; within a short walk to everything (Parliament, Byward Market, Rideau Center, Sparks Street Mall, the canal). The entire staff was pleasant, professional and the service was super. Will definitely return.

Room Tip: Book early
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  • Stayed: February 2013, traveled as a couple
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Thank MissJudy4949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, General Manager at ARC The Hotel, responded to this reviewResponded June 17, 2013

We are thrilled to hear that you enjoyed your stay at ARC The.Hotel and would like to thank you for leaving a glowing review. We will look forward to your next stay with us.

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746 - 752 of 1,298 reviews

Reviewed February 18, 2013

The hotel was in a good location close to the canal and Parliament hill. Rooms have a lot of space with clean washroom and large bed flat screen tv and modern design. The staff was friendly and helpful. Also the breakfast at the restaurant in the hotel was excellent and had great value.

  • Stayed: February 2013
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Thank Jessicaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, General Manager at ARC The Hotel, responded to this reviewResponded June 17, 2013

The management of the xxx hotel would like to thank you for your gracious review of our property. We are always thrilled to hear from our guests that have great experiences with us and this is no exception.

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Reviewed February 18, 2013

This hotel was a pleasant surprise....small boutique atmosphere, friendly and professional staff, and cozy, well appointed rooms. The rooms are a bit on the small side, but every convenience was available and the washroom was beautifully designed. The hotel was perfectly located and walking distance from Parliament Hill, all the museums, Byward Market, the Rideau Canal and Sparks Street. This would be ideal for a couples getaway, or a solo or business visit to the capital.

  • Stayed: March 2012, traveled as a couple
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2  Thank Andres_ytz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, General Manager at ARC The Hotel, responded to this reviewResponded June 17, 2013

Thank you for your complimentary review of ARC The.Hotel. We are pleased that you enjoyed our hotel services, as well as, our unbeatable location. We would be honored to have you stay with us again in the near future.

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Reviewed February 15, 2013

I spent 2 nights at the hotel and overall it was a very nice experience. I would definitely stay there again. I got a senior B & B rate which was good value. Booking directly was cheaper than the Expedia and other rates. Room, although facing a brick wall was very comfortable, at this location,and the hotel only 8 stories high, a view is probably not possible in this business area.
All the staff were very helpful. My only complaint was the restaurant. Although it serves a delicious breakfast, if a bit pricey if you want all the extras like orange juice and fruit, it was hot and freshly cooked. However,snacks in this same place were far too skimpy for the price. Almost to the point of being laughable. Fair to say that we were too late for lunch but ordered from the room service menu. We were not amused. Skimpy, skimpy portions of soup and cheese plate for a whopping $60 plus. Work on this ARC! To be fair, I complained about this and the charge was removed from the bill.
Yes, I would go again.
Happy Wanderer, Montreal

Room Tip: Ask at desk when you arrive if there are any special rates.
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  • Stayed: February 2013, traveled solo
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Thank Barbara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, General Manager at ARC The Hotel, responded to this reviewResponded June 17, 2013

Thank you for your sincere comments about ARC The.Hotel. We are very pleased that you have enjoyed your say with us and would recommend us to other visitors to Ottawa.

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Reviewed February 14, 2013

This was my first stay at Arc and had heard good things. I pulled up front and was offered sparkling wine at the Front Desk when I checked in. Nice touch! The valet took away my car and I headed to my room. The room was small-ish but nothing unreasonable. Turn down service was already done - an apple and bottle of water was at the bedside - music playing and lighting set. Again, nice touch. The bed was comfortable and it was a good night's sleep. The location is great if you need to be downtown. My only ask - toss in wi-fi for free and not $10 / day. That actually detracted from the experience. Keep the sparkiling wine, apple and bottle of water and toss in wi-fi.

  • Stayed: February 2013, traveled on business
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Thank Todd A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, General Manager at ARC The Hotel, responded to this reviewResponded June 17, 2013

ARC The.Hotel is thrilled that we were able to exceed your expectations. We appreciate you taking the time to leave a recommendation of our property and we do hope that you will return on your next trip to Ottawa.

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Reviewed February 11, 2013

Just competed a two night stay at the arc, in the king room with the large bathtub. Most of the size of the room was taken up by a dark entry corridor, the room itself was not so large. Strange that wifi Internet is not included. Recently stayed in downtown manhattan, in a nicer room with free wifi for about the same price.
Housekeeping is a little lax, small things were missed, such as the advertised 'mohair throw' and no coffee cups for the coffee machine.
Bathtub is a good size, enjoyed a very nice soak after a long day skating on the canal.
Bed was very comfy, the room was clean and neat.
Also, having booked a corner room, I expected corner windows, but there was only a single window in the sleeping area.

  • Stayed: February 2013
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1  Thank Petekirby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, General Manager at ARC The Hotel, responded to this reviewResponded June 17, 2013

Thank you for taking the time to post a review of your most recent stay with us. As General Manager, your comments are invaluable to me. We hope to welcome you back on your next visit to Ottawa.

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Reviewed February 9, 2013

Great location, super clean and comfortable room, quiet, pleasant staff, but....

Two things: no free wi-fi. I mean, c'mon guys. Hotels that skimp on this are showing themselves to be cheap. Build the fee into your room rate or whatever. But it is now just bad form to charge $10/night. They do have free wi-fi in the lobby... yeah, I am going to wander down and sit in this spartan cold lobby instead of relaxing in my room. Second is the air. It simply blows hot air from a unit. Result? A room so dry my skin felt like parchment. Not good. I turned on the shower and wasted a ton of hot wanted just to get a bit of humidity in the room.

But otherwise a decent place.

  • Stayed: February 2013
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2  Thank AndrewTO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, General Manager at ARC The Hotel, responded to this reviewResponded June 17, 2013

Thank you for choosing ARC The.Hotel and for writing your valuable feedback. These comments are very important because they help us pursue continuous improvement.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ARC The Hotel

Address: 140 Slater St, Ottawa, Ontario K1P 5H6, Canada
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#8 Luxury Hotel in Ottawa
#18 Business Hotel in Ottawa
#19 Romantic Hotel in Ottawa
Price Range: $135 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ARC The Hotel 4*
Number of rooms: 112
Official Description (provided by the hotel):
An oasis of calm in this busy city, ARC the Hotel Ottawa welcomes its guests into a softly lit lobby with hardwood floors, designer furnishings, modern art wall hangings, and Japanese-inspired architectural flourishes. Business travelers appreciate the downtown location and high-speed Internet access throughout, but the hotel is also a favorite with couples indulging in weekend getaways. Guests at this boutique Ottawa hotel enjoy a glass of sparkling wine at check-in as well as complimentary 24-hour ARC Private Selection Blend coffee and tea service in the lobby. The hotel also offers the Arc Lounge & Dining, a virtual business center with high-speed Internet access (surcharge), concierge and valet services, 24-hour fitness center, and complimentary shoeshines. A library lounge offers a selection of books, magazines, and CDs for in-room use. ... more   less 
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Also Known As:
Arc Hotel Ottawa

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