I've been travelling extensively on business lately and have made it a point to stay at boutique hotels given the usually exceptional level of service.
At Arc, they make a point of the luxury finishes and appointments that adorn their suites. To their credit, the room I stayed in was very nicely appointed, however the devil is in the details and that's where they fell short.
Firstly, upon checking in, I noticed a particularly horrific scuff mark on the back of the door to my room. These things happen of course but I'd expect staff to address it as soon as possible.
Secondly, there appeared to be a stain on the carpet near the closet.
On the subject of service, they were attentive and helpful in providing me with a phone charger after realizing I had left mine at the office, however I found housekeeping to be somewhat lazy.
Specifically, I had pulled out the ironing table and iron before my morning's appointments and upon my return I was surprised to find the iron on the desk and the ironing table leaning against the wall in the room.
Additionally, the (very nice) bathrobe I had been using was hung over the back of a chair instead of a hanger.
Hardly deal breakers, nor would I complain about these things to hotel management but the next time I'm in Ottawa I'll likely stay elsewhere.
- Official Description (provided by the hotel):
- An oasis of calm in this busy city, ARC the Hotel Ottawa welcomes its guests into a softly lit lobby with hardwood floors, designer furnishings, modern art wall hangings, and Japanese-inspired architectural flourishes. Business travelers appreciate the downtown location and high-speed Internet access throughout, but the hotel is also a favorite with couples indulging in weekend getaways. Guests at this boutique Ottawa hotel enjoy a glass of sparkling wine at check-in as well as complimentary 24-hour ARC Private Selection Blend coffee and tea service in the lobby. The hotel also offers the Arc Lounge & Dining, a virtual business center with high-speed Internet access (surcharge), concierge and valet services, 24-hour fitness center, and complimentary shoeshines. A library lounge offers a selection of books, magazines, and CDs for in-room use. ... more less
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- Also Known As:
- Arc Hotel Ottawa