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Courtyard by Marriott Ottawa Downtown
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All reviewsbyward marketgreat locationyork streetwithin walking distanceparliament hillinside roombeaver tailottawa downtownrideau canalfront desk staffmarket areahotel is locatedshort walknational galleryrestaurants and barsquiet roomunderground parking
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778 - 783 of 940 reviews
Reviewed June 28, 2010

This was our second stay at this hotel. In addition to the wonderful location as often mentioned, the bed and quality of sleep were second to none. The very firm mattress was heaven for my bad back, in fact I am considering switching from the Hilton chain that we usually frequent just for the bed! I hope renovations include a larger bathroom vanity and better location for the toilet roll holder. No problem parking but getting to the hotel was difficult between construction on Sussex and protesters on Parliament Hill. Once we arrived we abandoned the car and walked everywhere. Lovely big pool. Just had a hip operation so didn't try the hot tub since it doesn't have hand rails. Only negative was for our friends who were in another room on another floor. They had to call security at 4:00 a.m. to complain about the noise from the next room. They felt that security should have heard the noise themselves.

  • Stayed: June 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank t42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAB8899, Director of Sales at Courtyard by Marriott Ottawa Downtown, responded to this reviewResponded July 2, 2010

Thank you for taking the time to post your feedback on your stay with the Courtyard by Marriott Ottawa. It is the feedback we receive from our guests that assist us in improving the services we provide.
Our location in the heart of the Byward Market, means that our guests have a variety of dining and entertainment options available within a few short blocks of the hotel. It makes for a very vibrant and exciting neighborhood to be part of. You were correct in parking the car and walking everywhere. It is the best way in this part of Ottawa.
Our renovations to the guestrooms will be extensive and start shortly. For more information regarding the new look, please visit gocourtyard.com.
Again, many thanks for posting the review and we hope to see you again soon.
Denise Breau

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2010

Our room was of sufficient size and very clean and comfortable. There were not enough surfaces to put things on for our liking. The toilet paper holder in the bathroom is located in a spot awkward to reach. But the staff with whom we came into contact were all exceptionally gracious, from the concierge Paulo to the young male bartender to all the front desk personnel. They treated us like friends and every encounter was with a genuine smile and lots of assistance. The buffet breakfasts were excellent, and we had secure car parking in the underground garage. Byward Market and Parliament Hill are only steps away. We would stay again if visiting Ottawa.

  • Stayed: June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Papa_Al
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAB8899, Director of Sales at Courtyard by Marriott Ottawa Downtown, responded to this reviewResponded July 2, 2010

Thank you for taking the time to post your feedback on your stay with the Courtyard by Marriott Ottawa. Your feedback will be shared with the staff as we always enjoy celebrating their success. We are very proud of all of our staff members and their focus on customer-service. We feel it is what brings our guests back to the hotel time and again.
Again, many thanks for posting the review and we hope to see you again soon.
Denise Breau

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2010

This was our 5th or 6th stay at the establishment, all for between 3 and 7 days. Each has been relaxing and enjoyable. The location of the Courtyard in the Market is worth its weight in gold as it enab;les us to walk to pubs, shopping, and the Parliament Buildings.The staff is first rate and takes care of every possible problem, usually before it arises. Whenever we're in Ottawa, we intend to stay here.

  • Stayed: May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank chip_n_d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAB8899, Director of Sales at Courtyard by Marriott Ottawa Downtown, responded to this reviewResponded June 14, 2010

Thank you for taking the time to post your feedback on your stay with the Courtyard by Marriott Ottawa. It is the feedback we receive from our guests that assist us in improving the services we provide.

Your feedback will be shared with the staff as we always enjoy celebrating their success. We are very proud of all of our staff members and their focus on customer-service. We feel it is what brings our guests back to the hotel time and again. The fact that you have returned to the hotel for multiple staysis evidence of this!

Our location in the heart of the Byward Market, means that our guests have a variety of dining and entertainment options available within a few short blocks of the hotel. It makes for a very vibrant and exciting neighborhood to be part of.

Thank you for taking the time to post your feedback on your stay with the Courtyard by Marriott Ottawa. It is the feedback we receive from our guests that assist us in improving the services we provide.

Sincerely,
Denise Breau
Cluster Director of Sales & Marketing

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Reviewed June 7, 2010

The Courtyard Ottawa is in the best location for this city. A short walk to the Parliament, right in the middle of the Byway Market and the staff is so friendly they are glad to offer great recommendations for all the great restaurants nearby. A must for anyone that visits Ottawa.

  • Stayed: May 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kabulkathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAB8899, Director of Sales at Courtyard by Marriott Ottawa Downtown, responded to this reviewResponded June 14, 2010

Thank you for taking the time to post your feedback on your stay with the Courtyard by Marriott Ottawa. It is the feedback we receive from our guests that assist us in improving the services we provide.
Our location in the heart of the Byward Market is second to none with hundreds of restaurants, clubs and boutiques within a four block radius, there is much to do!
Hope to see you again soon.

Sincerely,
Denise Breau
Cluster Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2010

I booked the hotel through Priceline and overall my experience was enjoyable. The hotel serves as an attractive property for someone looking for something simple, affordable, close to downtown and CLEAN. As a cookie cutter hotel-chain property though - the rooms are rather standard, but also a little tired.

We checked in late and the front desk agent was efficient, considering she was alone at the desk. Our check in lasted less then 5 minutes. However, parking is a NIGHTMARE. Like a lot of hotel properties (Delta Chelsea in Toronto), underground parking can be cramped, tight and expensive. As it was in this case. There is little space to maneuver, especially with our minivan, and the cost for parking totaled $20/night roughly - as expected in city parking. The outdoor parking looked a little unsafe as you are RIGHT DOWNTOWN, so I wouldn't recommend it.

The rooms are clean, but tired. The room is, however, very clean. You get your standards (water, coffee, tea etc), flatscreen TV etc. The bathroom amenities were uninspired. The rooms are spacious and luckily, wifi is included and easy to access!

I would recommend the hotel just because of its great location. On my way out, I noticed a sign notifying guests of a upcoming "transformation" - it will be much needed to set it apart from other hotel's like the Indigo.

  • Stayed: May 2010, traveled on business
    • Cleanliness
Thank megse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAB8899, Director of Sales at Courtyard by Marriott Ottawa Downtown, responded to this reviewResponded June 14, 2010

Thank you for taking the time to post your feedback on your stay with the Courtyard by Marriott Ottawa. It is the feedback we receive from our guests that assist us in improving the services we provide.

Our location in the heart of the Byward Market, means that our guests have a variety of dining and entertainment options available within a few short blocks of the hotel. It makes for a very vibrant and exciting neighborhood to be part of.

As noted during your stay with us, our hotel will be under-going a transformation very shortly. We are very excited about this upcoming venture which will touch all areas of the hotel. In the fall we expect to re-launch in the "new" brand voice for Courtyard by Marriott. You must be sure to return to see the new look.

I was pleased to see that your check-in was efficient and that your room was clean. These are points we pride ourselves on.

I will be sure to pass your comments along to our staff as they enjoy hearing all the reviews we receive on Tripadvisor. In the meantime, if you would like to contact me to discuss further, please feel free to do so at 613-369-5001 or denise@courtyardmarriottawa.ca.

Sincerely,
Denise Breau
Cluster Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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