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“Great place to stay to enjoy Winterlude Festival”

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Courtyard Ottawa Downtown
Ranked #21 of 67 Hotels in Ottawa
Certificate of Excellence
Buffalo, NY
1 review
“Great place to stay to enjoy Winterlude Festival”
4 of 5 bubbles Reviewed February 20, 2010

My husband and I stayed here because we had Marriott points. Turns out the hotel couldn't have been in a better location to walk to all the downtown attractions (Byward Market, Confederation Park, Parliament Hill, Rideau canal). If I were to go back, I would want to stay here again even if I had to pay, since the rates where pretty good anyway. I had also thought that we would have to pay $16/day parking, not unusual for a large city, but they never charged us for that. Location is the best thing about this hotel, and you always get a great room from Courtyard Marriott.

Oh yeah, one last thing. They had a fabulous breakfast buffet, better than the average Courtyard. Great food, omlette making station, fresh fruit (they even peeled and cut the grapefruit for you! Yum!). We ate there each morning.

  • Stayed February 2010, traveled as a couple
    • Value
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Helpful?
Thank CandaceR47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAB8899, Cluster Director of Sales & Marketing at Courtyard Ottawa Downtown, responded to this review, March 11, 2010
Thank you for your recent review of the Courtyard by Marriott Ottawa. I was happy to see that you enjoyed your stay. We always enjoy having our Marriott Rewards members stay at the hotel since it means you are a loyal client of the brand.
Our breakfast buffet does receive a lot of good comments and is a great selling feature of the hotel (that and the location!).
We are looking forward to your next trip to Ottawa.
Sincerely
Denise
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841 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Boston
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed February 20, 2010

This Marriott Courtyard is in a good spot in downtown Ottawa with a number of restaurants nearby. The hotel itself is in good shape and the staff is courteous. The staff at the breakfast buffet are particularly friendly and upbeat.

  • Stayed February 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Dcarr66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAB8899, Cluster Director of Sales & Marketing at Courtyard Ottawa Downtown, responded to this review, March 11, 2010
Thank you for taking the time to post your feedback on your stay with the Courtyard by Marriott Ottawa.
Your feedback will be shared with the staff as we always enjoy celebrating their success. We are very proud of all of our staff members and their focus on customer-service. We feel it is what brings our guests back to the hotel time and again.
Thanks again for posting.
Denise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary Alberta
2 reviews
5 of 5 bubbles Reviewed February 19, 2010

I was in Ottawa on business and was pleasently suprized at the looctaion of this hotel. It is very close to alot of attractions. It was very quiet dispite the fact you are on a busy street. The staff was very pleasant and helpful. I will stay there again when I return to Ottawa.

  • Stayed January 2010, traveled on business
    • Value
    • Location
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Helpful?
Thank Mediatraveler_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAB8899, Cluster Director of Sales & Marketing at Courtyard Ottawa Downtown, responded to this review, March 11, 2010
Thank you for taking the time to post your feedback on your stay with the Courtyard by Marriott Ottawa.
Your feedback will be shared with the staff as we always enjoy celebrating their success. We are very proud of all of our staff members and their focus on customer-service. We feel it is what brings our guests back to the hotel time and again.
Hope to see you again soon!
Denise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed February 15, 2010

Hotel is clean and is in a great location on the edge of the By ward market area.An easy walk to the market , about 10 min walk to canal and ice sculptures at winterlude time,Also Rideau centre. About 15 min walk to Parliament Buildings. We stayed on the Feb Family day weekend and the hotel was busy .Parking is a problem although the manager actually came out to help find a spot!! The room was about average size for 2 people ,free internet ,we got the breakfast buffett package which is well worth the extra few dollars.The buffett was excellent, alot of choices hot and cold.The bed was comfortable.The staff for the most part were helpful , a couple minor glitches, nothing to worry about. I would stay again !

  • Stayed February 2010, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank grahamd62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAB8899, Director of Sales & Marketing at Courtyard Ottawa Downtown, responded to this review, February 18, 2010
Thank you for taking the time to post your feedback on your stay with the Courtyard by Marriott Ottawa.Your feedback will be shared with the staff as we always enjoy celebrating their success. We are very proud of all of our staff members and their focus on customer-service. We feel it is what brings our guests back to the hotel time and again.
We were also glad to hear that you enjoyed our buffet breakfast as it consistently gets excellent scores on our customer surveys. My favorite item is the omelet station!
Again, many thanks for posting the review and we hope to see you again soon.
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Montreal, Canada
2 reviews
4 of 5 bubbles Reviewed February 14, 2010

The price was very reasonable for a Marriott... $109 a night... and we decided to pay the $10 more for the breakfast buffet. The food was delicious and well worth the money! The hotel was clean, the staff was friendly, and was in an excellent location... in the Byward Market and just a short walk away from the Rideau Canal, Parliament, shopping and great restaurants! I must warn you though that the view was hugely dissapointing. I'm used to staying at hotels that face the city... so you look out and see some action. From our room we couldn't see anything but the windows of other people's rooms. I'm going to post a picture of the view from our window so make sure to check it out! If I had stayed there longer than one night I would have asked for a different room...
The hotel has a strict non smoking policy, but we kept smelling cigarette smoke in our room. We opened the door and found that the smell was seeping into our room through the hallway. We alerted the front desk but we kept smelling it throughout the evening. It's not the hotels fault, but it definately bugged us.
We were also woken up 3 times during the night to people doing laps around the hallway, yelling and slamming the door loudly. The walls were paper thin.

  • Stayed February 2010, traveled as a couple
    • Value
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Helpful?
Thank Kristin1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAB8899, Director of Sales & Marketing at Courtyard Ottawa Downtown, responded to this review, February 18, 2010
Thank you for taking the time to post your comments on tripadvisor about your visit with us. It is the comments and reviews from our guests like yourself that helps us improve upon our product and service.
Finding rooms with a view can some times be a challenge when a hotel is only 4 stories tall. We do, however, have rooms which over-look the Byward Market which might be an option the next time you visit the Ottawa area. From these rooms, you could certainly experience some of the sights and sounds of the market area.
Please do contact front desk whenever you have an issue with excessive noise from other guests and our staff will be happy to address the issue to ensure a more peaceful night.
The hotel is a smoke-free facility and the staff do their best to ensure it stays that way. I was disappointed to hear that you smelt some smoke during your stay.
Good to hear you enjoyed our buffet breakfast as it always gets great scores on our customer surveys.
Again, many thanks for posting the review and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oswego, New York
Level Contributor
146 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
4 of 5 bubbles Reviewed February 8, 2010

We have stayed at this hotel a number of times over the years and this is the first complaint I will have registered. First though let me give the pros. 1) This is a very clean hotel and you would be hard pressed to find dirt on the carpets or anywhere around the indoor pool. 2) The staff is exceptional in demeanor and professionalism. 3) The swimming pool is as warm as bath water. Now for the cons. 1) The cost to stay here has risen to a point that at times makes no sense. Almost 100% of the time, the Marriott a few blocks away is cheaper. 2) The bedding in room 354 is deplorable. The mattress is not only lumpy but you can feel and hear the matress springs whenever you roll over. This point in and of itself may cause us to stay elsewhere in the future.

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jmartibOswego_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAB8899, Cluster Director of Sales & Marketing at Courtyard Ottawa Downtown, responded to this review, February 18, 2010
Thank you for taking the time to post your comments on tripadvisor about your visit with us. It is the comments and reviews from our guests like yourself that helps us improve upon our product and service.
I will certainly be sharing all of your comments with our staff and will highlight the reasons that you return to our property time and again. We are very proud of our housekeeping department which keeps the hotel looking spotless as well as all of our GSA's who work ensure guest's enjoy their stay.
I have passed along the comment regarding the bedding and the issue will be investigated.
Once you decide to return to Ottawa again, be sure to keep an eye out for our Advanced Purchase rates which can be up to a 20% discount off of our regular rates. This can add to up to some great savings.
Again, many thanks for posting the review and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed January 30, 2010

my room was on the ground floor at the back of the hotel and the window was right on a busy street. Between people falling out the bars in the street, the bars having their skips of bottles emptied into trucks and the morning traffic it wasn't a great night. the staff were very nice but the noisy street can't be changed. Back to the Novotel for me.

  • Stayed January 2010, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank richardCurry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAB8899, Director of Sales & Marketing at Courtyard Ottawa Downtown, responded to this review, February 18, 2010
Thank you for taking the time to post your comments on tripadvisor about your visit with us. It is the comments and reviews from our guests like yourself that helps us improve upon our product and service.
I was extremely disappointed to read your comments and ask that you please accept my sincere apologies for the less than satisfactory stay you had in our hotel.
Being located in the heart of the Byward Market, Ottawa’s tourist district, always has its challenges and you experienced it while visiting the hotel. The Byward Market is a thriving, bustling community where tourists have the opportunity to buy local produce from farmers or dine in one of the many restaurants located within a short walk of the hotel. It is what makes our location so unique in Ottawa.
I would really like to discuss your stay with you in person and to be able to apologize in person. If you would be so inclined to do so, please contact me at the following phone number (613-369-5001) or email address denise@courtyardmarriottottawa.ca.
Again, thank you for providing your feedback and please accept my apologies on behalf of my team and the brand.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Ottawa Downtown

Property: Courtyard Ottawa Downtown
Address: 350 Dalhousie St, Ottawa, Ontario K1N 7E9, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Ottawa
#9 Romantic Hotel in Ottawa
#23 Business Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Ottawa Downtown 3*
Number of rooms: 183
Reservation Options:
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Also Known As:
Courtyard Ottawa Downtown Hotel Ottawa
Ottawa Courtyard

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