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“Totally fine for a family with young children”

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Courtyard by Marriott Ottawa Downtown
Ranked #19 of 68 Hotels in Ottawa
Certificate of Excellence
Reviewed October 15, 2013

I needed to visit the US Embassy, and this definitely meets the mark of location, family-friendliness, and affordability. Staff was super friendly with my young children, and the crib I requested was present upon arrival. We did not have the time to use the pool, but it had extended hours and was bigger than most urban hotel indoor pools.

This would be a good venue for anyone looking to stay in the downtown core. A nice touch for anyone who keeps weird hours, there is a 24 hour Dunns across the street.

If I have to go back to Ottawa, I'd stay here again.

  • Stayed: September 2013, traveled with family
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Thank Dothereo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer R, Manager at Courtyard by Marriott Ottawa Downtown, responded to this reviewResponded October 16, 2013

It is always an honour to hear that a guest intends to return to our hotel on their next trip to Ottawa! Whether you are here for business or pleasure, we are close to many tourist attractions, as well as business and government offices, making it easy for guests to enjoy their time in the city. We pride ourselves on delivering the type of service our guests deserve, including our young guests, and we’re very happy to hear that we delivered! Our pool is a great place to relax and have some fun and even offers a very shallow toddler section. We hope you have the change to enjoy it one day! The Byward Market is a lively area and there are 2 restaurants within a 5 minute walk which are open 24/7, perfect for those who are out late.

We want to sincerely thank you for your kind words and we hope to see you again soon in the Nation’s Capital!

-Michelle Wilson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (913)
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429 - 435 of 913 reviews

Reviewed October 14, 2013

The hotel is nice, newly renovated but nothing fancy. I'd definitely stay here again due to the prime location in the heart of the Market. Some complain about the noise in the area and it can be but I asked for a room in a quiet location and had no problem with noise at all. The hotel has a restaurant but it really can't compete with the dozens of surrounding places to eat and drink and has limited hours and limited selection. I ate in the restaurant once and wouldn't eat there again unless had to if the weather bad and didn't want to go out.

  • Stayed: October 2013, traveled on business
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1  Thank WpgCdn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer R, Manager at Courtyard by Marriott Ottawa Downtown, responded to this reviewResponded October 16, 2013

We appreciate you sharing your thoughts with other travelers on TripAdvisor!

We’re happy you liked our renovations! We’re very proud of the fact that while in an older building, we have maintained in to modern standards. The area is ideal for those visiting the city as it offers a lot to see and do. The Byward Market is a busy area, both day and night, so we’re glad this was not an issue for you. Guests can request rooms that face our inner courtyard and we will always do our very best to honour them. There are so many great restaurants in the area that we knew better than to compete and have instead designed our Bistro to be available for something quick and easy or on the go. If you’d like recommendations for local restaurants, our staff is always eager to share with you their favourites!

Thank you for giving our guests tips on staying with us and we hope to see you again soon in Ottawa!

-Michelle Wilson

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Reviewed October 14, 2013 via mobile

Good location at Byward Market with a vast selection of restaurants and bars. The hotel is clean and the staff friendly. It was a bit unusual to have a bistro where you had to order breakfast. So make sure to order the room with breakfast included otherwise the morning coffee could become a bit expensive.

Stayed: October 2013, traveled with friends
1  Thank NDeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer R, Manager at Courtyard by Marriott Ottawa Downtown, responded to this reviewResponded October 16, 2013

Thank you for posting a review of your stay on TripAdvisor!

We’re always happy to read when guests have had a good stay with us. Our location is certainly one of our best assets as it offers guests so much to see and do all within a short walk! We strongly believe that friendly staff and clean rooms are essential to a pleasant stay, so we’re glad we met your expectations. The Bistro concept is standard across all Courtyard hotels and with so many wonderful restaurants nearby, it’s designed to offer something quick and easy to those on the go. Our breakfast package is also a great value!

I want to thank you again for sharing your thoughts about the Courtyard Marriott Ottawa and we look forward to hosting your next visit to Ottawa!

-Michelle Wilson

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Reviewed October 14, 2013

We went there over the long weekend and enjoyed our stay. Staff was courteous. They supplied us with a map of the city with the main attractions to visit. We asked for an interior room (not one that is facing the street) and they were very accommodating. We were on the first floor and there wasn't any bothersome noise. We enjoyed having restaurants so close and we visited everything on foot. Very good price for the room and comfortable room also. I recommend this hotel...especially if you do not want to have to drive your car everywhere.

Room Tip: Ask for an interior room. The hotel is really in the middle of the byward market, which could make i...
  • Stayed: October 2013, traveled as a couple
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Thank Nadine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer R, Manager at Courtyard by Marriott Ottawa Downtown, responded to this reviewResponded October 16, 2013

Thank you for taking the time to share your experience with us!

We’re so glad to hear that you had a good long weekend with us! Our staff always tries to accommodate guests’ requests and we’re happy you found them to be helpful and friendly. They’re very knowledge about the many restaurants and tourist attractions in the area and are always willing to give personal recommendations. With so much around, and all within a short walk, it’s nice to be able to park and walk, rather than deal with city traffic, construction, parking, etc…

Again, we’re glad you enjoyed your stay and appreciate you giving us a great review on TripAdvisor! We hope to see you again soon!

-Michelle Wilson

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Reviewed October 9, 2013

I stayed at this hotel on a business trip in Sept 2013 at the suggestion of a colleague. It was well maintained and the staff were very friendly and helpful. All of the services I needed were provided and I loved having a cafe on site to grab a quick and affordable breakfast before I headed out. At the end of my work day I was grateful to be in the heart of the city with all major attractions within walking distance, including galleries, museums, monuments, the Parliament Buildings and of course Byward Market. The hotel is surrounded by restaurants and pubs, so you can enjoy whatever cultural cuisine you might want. Overall, this place ticks a lot of the boxes for an affordable price. I would choose to stay at this hotel again for work or for pleasure.

  • Stayed: September 2013, traveled on business
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Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer R, Manager at Courtyard by Marriott Ottawa Downtown, responded to this reviewResponded October 14, 2013

Thank you very much for your post. Your feedback is appreciated.

It is important to us that our guests have great stays and we are happy to hear that yours was enjoyable. We do have our Bistro on site available for our guest s. It is open for breakfast and dinner daily. The menu options also include a Starbucks menu for coffee selections.

Our location is advantageous and allows guests to have easy access to restaurants and attractions within walking distance. We are pleased that you were able to explore the area during your down time.

We look forward to having you return to the hotel in the future!
-Monica Schoeni

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Reviewed October 9, 2013

This Marriott is right downtown, a walk away from everything--Rideau Shopping Center, Byward Market, and New Generation Sushi, a short walk away, was the best sushi of my life. There were a couple of oddities at the hotel. Even having read about the noise problems, I was surprised when we checked in on a Friday night and were asked to read and sign an agreement that was largely about their request for peacefulness between 10PM and 9AM. Staff, Orancj, was very friendly and efficient, verbalizing the important info so we'd know it was in everyone's best interests, new weekend policy. We happily signed, applauded the attention to this, and asked for a room high up and as far from any noise as we could be. The next oddity came with parking when we opted for the underground parking garage. The signs were posted everywhere re the six-foot height limit on cars. Driving a Prius causes little concern with those signs. Well, take heed if you park down there, tired from the drive and from finding your way through the city, if you happen to drive a hatchback or if you happen to stand taller than six feet. Turns out our hatchback opens to a height of over six feet from the ground, and then there was my 6'4" husband. I won't tell you which one caught on the underside of a steel pipe. The room was great, and quiet. Comfy bed. My husband forgot his toothbrush, and happily there was a packaged toothbrush in the kit on the bathroom counter. A newspaper was delivered to our door and we had a very pleasant stay.

Room Tip: Ask for a room high up.
  • Stayed: October 2013, traveled as a couple
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Thank wendy t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer R, Manager at Courtyard by Marriott Ottawa Downtown, responded to this reviewResponded October 14, 2013

Your review is very much appreciated!

The hotel is located centrally and is in the heart of the market. Our location allows guests to be able to experience Ottawa without needing to use their vehicles during their stay! We’re glad to know that you enjoyed the area and restaurants.

On weekends we do have a hotel policies waiver that we ask our guests to sign upon check in. This was implemented to help reduce noise in the hallways during evenings so all our guests can have equally restful nights. We would like our guests to be respectful of others to help ensure that everyone has an enjoyable stay. We’re happy to hear that you agreed with this procedure.

Also, we're thrilled to hear that you enjoyed the rooms and found them to be comfortable. The hotel itself does have several amenities available whether it is in the room or at the front desk for our guests. The complimentary newspaper is also another option we like to offer our guests to make their stay more enjoyable.

Thank you again for the review. We look forward to seeing you in the future.
-Monica Schoeni

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Reviewed October 7, 2013

You can't ask for a better location, right in the heart of the Byward Market. It's close to so many restaurants and pubs. It's also very close downtown Ottawa and Gatineau.

The entire staff was so friendly and helpful with places to go and restaurants to visit. The next time I have to go to Ottawa it's the only hotel I will consider.

Stayed: September 2013, traveled on business
Thank Jeff1029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer R, Manager at Courtyard by Marriott Ottawa Downtown, responded to this reviewResponded October 8, 2013

Firstly, I would like to thank you for taking the time to post your review on TripAdvisor!

Our location is unbeatable since we are within walking distance to the majority of attractions, shopping and over 100 restaurants. We are pleased to know that you enjoyed your stay with us.
Customer service is important to us and we want our guests to have enjoyable stays. We do our best to answer guests’ questions and provide recommendations. We look forward to sharing your positive comments with our staff.

Thank you very much for your review we look forward to hosting you again.
-Monica Schoeni

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Ottawa Downtown

Address: 350 Dalhousie Street, Ottawa, Ontario K1N 7E9, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Ottawa
#9 Romantic Hotel in Ottawa
#23 Business Hotel in Ottawa
Price Range: $142 - $368 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard by Marriott Ottawa Downtown 3*
Number of rooms: 183
Official Description (provided by the hotel):
Enjoy a superb location in the heart of the city centre at Courtyard by Marriott Ottawa Downtown. Our exceptional hotel in Ottawa, Canada's ByWard Market District is within walking distance of popular restaurants, shops, downtown businesses and Parliament Hill. ... more   less 
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Also Known As:
Courtyard Ottawa Downtown Hotel Ottawa
Ottawa Courtyard

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