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“Location and staff make this a great place to stay”

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Courtyard Ottawa Downtown
Ranked #21 of 67 Hotels in Ottawa
Certificate of Excellence
Toronto
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Location and staff make this a great place to stay”
4 of 5 bubbles Reviewed July 5, 2013

Chose this over the Courtyard East this time because of its location near the Byward Market. The location truly is excellent! There is so much life and activity in the area you can go out anytime and have fun.
The hotel itself is fairly small and quiet, thanks in part to its weekend quiet hours. The staff were warm and welcoming and always helpful. Our room was small, with a tiny bathroom and a door that opened onto anyone sitting on the toilet. It reminded me physically of an old commercial traveler hotel rather than one where a family would stay.
Parking was difficult, with not enough slots and some very narrow ones. Our one problem was that we inadvertently left the Do Not Disturb sign on the door until 1 pm Sunday and then our room didn't get cleaned at all, despite calling the front desk when we returned to the hotel at 6 pm. However, they brought fresh towels and gave us free breakfast to compensate.
Whatever the flaws, they were minor and far outweighed by the staff and of course the location.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sonacoach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review, July 7, 2013
We want to thank you taking the time to tell the Trip Advisor audience about your experience at our hotel!

We’re happy that you enjoyed our central location and found our staff to be helpful and welcoming! We’re sorry to hear that there were aspects of your stay that were not up to your expectations. Our property is quite old and while we have renovated and brought most aspects up to date, some things such as the existing structure could not be modified. It makes us proud to know however, that when issues arose, such as your room not being cleaned, our staff rose to the occasion and worked to correct the situation.

Again, we’re glad you had a positive experience with us and we hope to see you again soon!

-Michelle Wilson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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841 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (212)
Date | Rating
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English first
New York City, New York
Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed July 4, 2013

When we checked in to this great location (on a Friday) in the middle of the Byward market with scores of restaurants and other diversions, we were asked to sign a pledge to observe quiet from 9PM-9AM. What a great idea in order to get a peaceful night's sleep. If you want additional quiet away from street noise, request a room facing the inner courtyard.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rchiarelli6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review, July 6, 2013
We want to sincerely thank you for giving us such positive feedback!

The Byward Market is a vibrant area, both day and night, offering boutique shops, small art galleries, a farmers market, over 100 restaurants, pubs, clubs, etc… and so much more! While this offers our guests a lot of activities, it can also present us with unique challenges and we found that by having our “quiet hours” explained at check-in, our guests are empowered and are more likely to contact us in the unfortunate event that they are being disturbed by other guests. We work to maintain a relaxing environment within the busy Byward Market. We’re happy to hear that you appreciate our efforts. You also offer a great suggestion; our courtyard facing rooms are not as susceptible to the goings on in the area.

We’re glad you had such a good time staying with us and we hope to host your next visit to the Nation’s Capital!

-Michelle Wilson
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Vero Beach, Florida
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed July 3, 2013

Outstanding location, service and staff assistance. Made our short
stay in Ottawa a pleasant experience. Within walking distance of
Historic area, outstanding Restaurants and THE BYWARD MARKET!.
Also easy walking distance to Tour Bus facility for the very popular
Hop on Hop off bus tour. Another plus is that there is a Taxi stand
outside the front entrance to the Hotel-- a quick trip to Via Train
Station.

Room Tip: Try for an upgrade if you are a Marriott Rewards member
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DONALD D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review, July 14, 2013
Many thanks for taking the time to share your thoughts about our downtown Ottawa hotel!

We’re always appreciative of great reviews and glad that you had such a great stay with us, largely due to our excellent location and our friendly staff. The Byward Market offers a large variety of shops, restaurants, and more! During the Canada Day long weekend, there is even more to see and do with outdoor concerts and other celebrations only a short walk from the hotel. We also understand that sometimes small conveniences, such as a 24hr taxi stand, can help our guests during their stay as they don’t have to worry about arranging transportation.

Again, we’d like to thank you for your feedback and we hope to see you again soon in the Nation’s Capital!

-Michelle Wilson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
104 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed June 29, 2013

Check in went smoothly. The room was clean and overlooked a courtyard. Lots of channels on the television. There is a small refrigerator in the room. We had a king size bed and a sofa, two tables and a desk in the room. Plenty of lighting choices in the room. It was very quiet in the room. Hotel within walking distance of Parliament Hill and ByWard market. Lots of choices for restaurants. We got a snack and drinks in the evening at the Bistro in the hotel for happy hour. The bartender was very nice. We also went to the Bistro in the morning for Starbucks coffee and tea. Indoor pool and hot tub were very nice and enjoyable. Water in the pool was not freezing cold - the temperature was just right. Did not use the fitness center but the equipment looked new. Front desk staff were very friendly and helpful. We were booked for one night and liked it so much we stayed a second night. There is a shopping mall within walking distance too. We would definitely stay here again. Great choice!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bagspacked123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review, July 6, 2013
We’re so happy to hear that you had a great stay with us and chose to share your experience with other travelers! It’s always nice to get such positive feedback. It seems you were able to make the most of your time in Ottawa, whether you were in the hotel enjoying our pool or outside exploring the Byward Market! Our staff works hard to ensure that all our guests feel welcomed and there is truly no greater compliment than when a guest decides to extend their stay with us or comes back for another visit!

Again, we want to thank you for giving us such a great review and we hope to see you again soon in Ottawa!

-Michelle Wilson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed June 28, 2013

Location is everything - especially in Ottawa. Other hotels in Ottawa can be in rather bland areas - with no restaurants nearby - in fact sometimes little of anything, with hardly a person in site.
Not so this this hotel - its location is the Byward Market area where there are plentiful restaurants of all types and prices. Byward Market offers a great variety of food experiences. It's close enough to walk to the Parliament Building, National Art Gallery and many stores.

We had a room towards the inner area of the hotel - not facing the street - so it was very quiet. We used the hotel pool which was excellent. The TV was limited as in not offering express checkout, pay-per-view... We were told that TV service was in transition

The rate we chose included breakfast. The breakfast was OK; it was not a buffet. We had to order a la carte at the Starbucks counter from a menu (with a choice of hot or cold offerings and only one beverage) and this was served at our table. During our visit it was not crowded; perhaps breakfast would have been a slower process if the hotel was busier.

The hotel staff was very friendly, helpful, and approachable.

Room Tip: It would likely be quiet facing the inner courtyard
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review, June 29, 2013
Your feedback is valued. Thank you for reviewing us in TripAdvisor.

We are thrilled you enjoyed your stay and were able to take advantage of the location. We are very close to over 130 restaurants and our location is ideal for tourists and business people alike.
There are two different types of rooms; those facing the interior courtyard and those facing outward to the street. Each guest has their preferences for locations so we do our very best to accommodate them.

The hotel does offer a variety of packages for our guests and each one has its added benefits. The Stay For Breakfast package includes breakfast for two adults every morning of your stay. There is a Starbucks menu in our restaurant for a variety of beverages. Starbucks can be prepared 24 hours for guests; if ever the Bistro is closed the front desk would be more than happy to assist you.

Thank you again for the kind review.
-Monica Schoeni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed June 27, 2013

Stayed for 2 nights. Location was excellent in the heart of Byward Market. Could pretty much walk everywhere. 10 minute walk or so to the Parliament Buildings.

Rooms: Stayed in a King with Sofabed. Clean. Bathroom had vanity and sink outside seperately which is useful to use when someone is in the bathroom or the shower.

Clean rooms. AC unit worked well, though a bit noisy at night when it would turn off and on.
Expensive for a non-seperate bedroom over $200 a night we paid.

Walking distance to lots of things don't really need the car.
Not enough drawers and counter space to put your things though.

Did not eat at the hotel. Parking was included in our rate in and out privleges if needed.

Upon checkout thee was an error and it was corrected immediately. However I noticed the staff didnt even ask how my stay was or to have a nice day or anything. Just handed me my bill and said goodbye. Usually this stuff doesnt matter to me as long as the hotel roomis nice but it did seem odd.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zed26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review, June 29, 2013
Firstly, we`d like to thank you for your feedback and for taking the time to post on TripAdvisor.

As mentioned our location is incredibly close to several restaurants, attractions and museums. We hope that you were able to experience some of the many things Ottawa has to offer.
We are pleased to hear you enjoyed the room. The rooms at the hotel are designed to have the vanities separate so that more than one person can take advantage of the bathroom amenities at any given time.

We apologize for the error made on the receipt. However, we are glad that someone was able to correct it for you right away. We do take our customer service seriously and I will be sure to remind our staff to follow up with guests how they’re stays were.

Again, thank you for posting a review on TripAdvisor.

-Monica Schoeni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario, Canada
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed June 22, 2013

The location is great and the staff was wonderful but there is construction going on around the hotel which meant there was a lot of street noise. So if you are a light sleeper, like I am, bring your earplugs.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ateamofbrooklin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review, June 29, 2013
Thank you for sharing your experience at the Courtyard Marriott Ottawa!

We’re so glad to hear that you enjoyed our location and staff. Our staff are always eager to share their favourite restaurants and local attractions with guests to help them make the best of their time in Ottawa, whether here for business or pleasure. In regards to street noise, while our inside facing rooms do not offer much of a view, they are also not as susceptible to the noise from the goings on in the Byward Market and are therefore ideal for those who prefer a quieter environment. This request can be made when booking a room with us and we will always do our best to accommodate.

Again, we’re very happy you enjoyed your stay with us and we hope to see you again soon in Ottawa!

-Michelle Wilson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Ottawa Downtown

Property: Courtyard Ottawa Downtown
Address: 350 Dalhousie St, Ottawa, Ontario K1N 7E9, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Ottawa
#9 Romantic Hotel in Ottawa
#23 Business Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Ottawa Downtown 3*
Number of rooms: 183
Reservation Options:
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Also Known As:
Courtyard Ottawa Downtown Hotel Ottawa
Ottawa Courtyard

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