Overall, the vast majority of staff I interacted with were excellent. Committed to customer service and genuinely caring. The check-in person was "meh" and seems to have missed the notes that the reservation agent entered. However, after giving feedback to the hotel, I had immediate and attentive service, and a commitment by the hotel to follow up on any issues.
Good – large, looks like decently new furniture – I assumed I got a renovated room and was pleased after so many bad reviews on tripadvisor and also personally from colleagues who have stayed here. Keurig coffee maker in room very nice touch. (had some issues with working it, but they are dealing with that.) Bathroom: (there were two in this deluxe room) it appeared the fittings were all new, but the grout and other finishes looked to be not updated. Another ick, but not a cleaning issue; a renovation issue. There was also a chip in the coffee table veneer that I saw as soon as I came in – it’s pretty glaring.
Cleaning – mostly really good. A couple things that happen in many hotels (though not 4 star)
Noise – Overall it was great/quiet and I'd asked for a quiet room. There was one conversation that I heard in detail, like the person was in bed with me. I’ve stayed in some hotels with thin walls but this was ridiculous.
They also gave cherry candies for being here with a group at a meeting – I’ve had them before from a hotel in Toronto and they are delicious.
Summary – beautiful, inspiring, relaxing hotel to stay in with some hiccups but were immediately addressed. =
- Official Description (provided by the hotel):
- Reflecting the confidence, dignity and style of Ottawa, Fairmont Chateau Laurier stands as a testament to this dynamic, thriving city. Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is a magnificent limestone edifice with turrets and masonry reminiscent of a French chateau. ... more less
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- Also Known As:
- Fairmont Chateau Laurier Hotel Ottawa
- Fairmont Hotel Ottawa
- Fairmont Hotel Chateau Laurier
- Fairmont Ottawa
- Ottawa Fairmont