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“Location isn't everything”

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Cartier Place Suite Hotel
Ranked #27 of 68 Hotels in Ottawa
Reviewed November 4, 2013

Handy to Elgin Street and a short walk up same to the sightseeing and shopping, however, I found this suite hotel gloomy and a bit depressing. Décor is very 60s/70s. Bed a little too firm. Cheap furniture. If you're passing through and only need a night or two, it's easy to manage without the kitchenette. Staff I came into contact with were friendly enough but wouldn't stay here again.

  • Stayed: October 2013, traveled solo
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1  Thank Clova2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartierPlace, General Manager at Cartier Place Suite Hotel, responded to this reviewResponded November 7, 2013

Dear Guest:

Thank you for your valuable feedback.
We're glad to hear that you enjoyed the sightseeing of Ottawa and our location, as well as staff/
You will be happy to hear that we are undergoing renovations to all of our suites. We would like to see you in the future.

Thank you,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed November 1, 2013

I was quite frankly very disappointed with my experience at this hotel. I selected this hotel for location and the fact that it was pet friendly (although their surcharge was by far the highest I've encountered on my trip. Our room wasn't ready when we arrived (2pm) because they were doing last minute maintenance on broken cupboards. The smoke detector was hanging by wires and the flat screen tv was cracked (they never did replace it). The cleaning staff never once came to the room or even asked if we needed anything. Access with luggage from the basement was a nightmare as only one elevator was functional, and the access from the garage is narrow and cramped. The trolleys for luggage barely fit in the elevators and need to be man-handled around tight corners in the garage. While some staff were friendly and greeted you as you went through the lobby, others wouldn't even acknowledge your presence. You would also expect that a hotel that provides a dishwasher in the room would possibly have detergent to actually use it. Oh, don't try to use american money, they don't accept it. My family and I have stayed in many hotels during my many years in the military and this one was by far the worst. I wouldn't recommend it.

Room Tip: Lower levels have lots of traffic noise. Keep windows closed to minimize outside disruptions.
  • Stayed: October 2013, traveled with family
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1  Thank truenewfie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartierPlace, General Manager at Cartier Place Suite Hotel, responded to this reviewResponded November 11, 2013

Dear Guest,

Thank you for your valuable comments, I understand that our staff offered compensation for your stay at the time, and we do apologize for the maintenance deficiencies in the room, and will look into it for you.
We will also be reviewing the housekeeping deficiencies to make sure they do not happen again, and we will re-train our staff to give friendly hospitality to all guests.
We do not exchange current at our hotel however there are several banks in the area that will. Dishwasher detergent is placed daily in your dishwasher for your convenience.
Our pet fee includes deep shampoo cleaning and treatment for pets. We are sorry for the inconvenience of one of our elevators, being out of service for your stay,
Thank you

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Reviewed October 23, 2013

My wife and I spent five nights at this hotel this October. We had a one bedroom suite which made it very comfortable as the living space and bedroom are separate. It had a small kitchen that if one wanted could cook and or bring food in to enjoy. We availed ourselves of the fridge for fruit and water and the coffee maker. The unit was clean and fully equipped.

The location is great in that there are many restaurants near bye as is Parliament Hill and the market area...all within walking distance.

We enjoyed our stay and would go back again next time in Ottawa however I would request a unit further east in the building putting one further away from the corner of Elgin St.

Room Tip: Stay on the easterly portion of the building.
  • Stayed: October 2013, traveled as a couple
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1  Thank Patrick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartierPlace, Reservations Agent at Cartier Place Suite Hotel, responded to this reviewResponded November 6, 2013

Dear Guest:

Thank you for your valuable feedback and comment. We are happy to hear that you enjoyed the full kitchenette, as well as our location.

We hope to hear from you again, and enjoy your next stay

Thank you,
Kait

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Reviewed October 19, 2013

A very spacious suite hotel with a very clean well equipped kitchen area. Ideal to cook a meal or to take food back to eat. Beds were large and comfortable and the hotel was nice and quiet which made for a good nights sleep. The location is very good, surrounded by shops, restaurants and takeaways. It is an easy walk to Parliament Hill only takes about ten minutes.

  • Stayed: September 2013, traveled as a couple
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Thank Wendy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartierPlace, Reservations Agent at Cartier Place Suite Hotel, responded to this reviewResponded November 6, 2013

Dear Guest:

Thank you for your valuable feedback.
We're happy to hear that you enjoyed the size of our suites, as well as our location.
We excited to hear from you again, and enjoy your next stay.

Thank you.
Kait

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Reviewed October 14, 2013

Pros: Great room, nice kitchen, great location, clean, personnel very courteous in general.

Cons: super bad internet wifi, hot tub and pool not so clean, no restaurant to offer continental or regular breakfast.

  • Stayed: October 2013, traveled on business
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Thank acheo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartierPlace, General Manager at Cartier Place Suite Hotel, responded to this reviewResponded November 1, 2013

Dear Guest:
Thank you for your valuable comment. We are happy to hear that you were pleased with the services provided by the staff and we thank you for your feedback. We are looking into our wireless service and thank you for bringing it to our attention. We look forward to welcoming you back for your next stay in Ottawa,

Thank you,

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Reviewed October 7, 2013

A perfect location at an affordable price for central Ottawa. The suites are a great opportunity to relax and enjoy the space if you have been staying hotels throughout Canada. Eateries abound close by or you can cook a meal in your unit. Clean and friendly staff.

Stayed: October 2013, traveled as a couple
Thank farpavilions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartierPlace, General Manager at Cartier Place Suite Hotel, responded to this reviewResponded November 8, 2013

Dear Guest,

Thank you for your valuable comment. We are happy to hear that you enjoyed our spacious suites and friendly service,as well as our location.

Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2013

I had a great 3 night stay here with my boyfriend. It was right downtown about a 7 minute walk to Parliment Hill. There were lots of nice resturants and all-night diners right next door. We had a balcony and apart from some of the construction noise, it was generally quiet.

My boyfriend loved the indoor swimming pool and sauna in the hotel and I loved that our room was ready hours before check-in and we didn't get charged any additional fees!

Room Tip: Because this was a suite and to cut down on the amount of eatting out, buy some food and eat in. The...
  • Stayed: September 2013, traveled as a couple
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Thank steph86121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartierPlace, General Manager at Cartier Place Suite Hotel, responded to this reviewResponded November 8, 2013

Dear Guest:
Thank you for your valuable comments.
We're glad to hear that you enjoyed our location, as well as our swimming pool and sauna.
We are also happy to hear that we were able to accomadate your early check-in request.

Thank you,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cartier Place Suite Hotel

Address: 180 Cooper St, Ottawa, Ontario K2P 2L5, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Romantic Hotel in Ottawa
#22 Family Hotel in Ottawa
#29 Business Hotel in Ottawa
Price Range: $118 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cartier Place Suite Hotel 3*
Number of rooms: 250
Official Description (provided by the hotel):
"The Cartier Place Suite Hotel was honoured with the 2016 Service Excellence Award from major online travel websites. The hotel has also a 3 Green Key eco-rating. Proud to be family owned and operated, the hotel is a short walk to Parliament Hill, the Ottawa Convention Center, the ByWard Market and City Hall. You will find our pet friendly accommodations in a quiet downtown neighborhood, located one block from the historic Rideau Canal and the trendy boutique area of Elgin Street. Always a favorite among families and business travelers alike; the hotel offers 250 spacious one and two bedroom suites, including VIP suites with Jacuzzi, Business Suites and Penthouse Hospitality Suite with a roof top patio and beautiful city views. Each suite features a full kitchen, separate bedrooms, combined living/dining area with a private balcony. Deluxe meeting and banquet facilities feature floor-to-ceiling windows that overlook our gardens. Guests may also enjoy the games room, children's playroom and the only downtown hotel with a private outdoor garden patio complete with playground and shuffleboard court. The indoor pool, whirlpool, sauna, exercise room and the friendly atmosphere all contribute to a memorable stay. Whatever the reasons for your stay, there's flexibility and a willingness to meet your needs at the Cartier Place Suite Hotel. Whoever you are and wherever you come from, as soon as you step in the door, you will know you are welcome. Suite dreams await you... here." ... more   less 
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Also Known As:
Cartier Place Hotel Ottawa
Cartier Place Suite Ottawa
Hotel Cartier Place Suite

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