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“One of the worst in Ottawa” 1 of 5 bubbles
Review of Extended Stay Canada - Ottawa

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Extended Stay Canada - Ottawa
Ranked #42 of 67 Hotels in Ottawa
A TripAdvisor Member
“One of the worst in Ottawa”
1 of 5 bubbles Reviewed August 22, 2005

This has been the worst hotel I have been a guest at. I booked a suite over two months before our intended stay because we had some clear needs. We got the suite with two bedrooms, a living room (with pull out couch), bathroom and kitchen. We requested each room have a double bed, and the staff said that would be no problem. The day before we arrived, I called to confirm our room and was told everything would be as I requested. I arrived early to check-in and park my car before enjoying the day in Ottawa, but unfortunately I made the mistake of not examining my room. When we returned from our day on the town we found an absolutely horrible room. The carpet was old, stained and burnt. The walls had small holes and peeling plaster. It was completely different from the photographs on the internet. To make things worse, instead of double beds there were only single beds in each room. I went down to complain and was told there were no other rooms and refunds were not possible. They also claimed that I never made any special room requests. Other than a bright and modern lobby, this hotel is old and under poor repair. They attempt to lure tourists in with nice photos and promises and then provide a horrible experience. I suggest that this hotel should be avoided at all costs. There are many other hotels in the same area that provide far better rooms, service and price.

  • Stayed June 2004
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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569 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (133)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Liverpool, UK
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed August 3, 2005

We spent 2 nights here in April. The hotel has an attractive lobby and professional staff. The suite was lovely, well furnished and very clean. The complementary toiletreis were very nice. The meal we had in the hotel restaurant was excellent. The hotel itself is in a good spot for the bars and restaurants on Elgin Street.

  • Stayed April 2005
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lngkparr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guildford, United Kingdom
Level Contributor
99 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
2 of 5 bubbles Reviewed July 29, 2005

We paid extra for a 'luxury romantic break' at the Aristocrat. The benefits of the package are a free bottle of wine, breakfast in the room etc. We got (after reminding them) a half bottle of average wine and vouchers for an appalling breakfast in their noisy restaurant. Rooms are OK, prices high. Try the ones across the road - half the price !

  • Stayed July 2005
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank lazy_diver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Ottawa hotels

A TripAdvisor Member
2 of 5 bubbles Reviewed July 26, 2005

When we reserved our room (through Expedia), we asked for a queen size bed. We got a room with 2 double beds instead. What that means is that the suite was reversed to accomodate the beds, and so the living room was the bedroom, and the bedroom was the living room. We had the tiniest living room that felt claustrophobic, and a bedroom that opened in the kitchen. Since we travelled with an infant, it was very difficult to go from the kitchen to the living room without waking him up in the evenings.

Since the ''bedroom'' was filled with 2 big beds, the air conditionning vent was stuck to one of the beds. Thankfully, we didn't need to use both!

As some people mentionned, yes the carpet need to be changed, badly!

  • Stayed July 2005, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 bubbles Reviewed June 8, 2005

The hotel didn't have parking for us, they sent us to park across the street for $5 when we could have parked on the street for free. the room was dirty, there were stains and cigarette burns on the comforter and the carpets. I would definitely not stay there again. the photos are very misleading.

  • Stayed May 2005
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed April 30, 2005

My sister and I stayed at the Aristocrat Suite Hotel April 22 to April 25,2005.
My sister lives in Victoria BC and booked the room ahead of time through expedia.ca who offered a daily rate of $75.00 Canadian for a standard suite. She called the Aristocrat Hotel directly and the best they could do was $115.00, so she took advantage of the great deal and booked us.
My husband then looked up the Aristocrat Hotel on the internet and found some bad reviews. The better rooms seemed to be the deluxe rooms to the left of the elevators. I have never stayed in a suite hotel before and had some apprehension about what to expect but as it turned out, we were delighted. We stayed in a standard suite with two double beds on the third floor to the right of the elevator.
Our suite must have been recently renovated because it looked so bright with clean walls and carpets. The rooms were lovely, just like in their photos. We paid extra for parking in the outside lot behind the hotel. It is located on a quiet street close to downtown.

Stayed April 2005
Helpful?
10 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oshawa
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed April 20, 2005

There is no way that anyone else can beat the price and location for this
hotel.
The rooms are basically one bedroom apartments.
Coffee and Tea are included in the room.
Always stay there when in Ottawa.

  • Stayed April 2005
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank OshawaDawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay Canada - Ottawa

Property: Extended Stay Canada - Ottawa
Address: 141 Cooper St, Ottawa, Ontario K2P 0E8, Canada (Formerly Extended Stay Deluxe - Ottawa - Downtown)
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #42 of 67 Hotels in Ottawa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Extended Stay Canada - Ottawa 3*
Number of rooms: 208
Official Description (provided by the hotel):
Cash is no longer accepted. Parking Fees: Overnight $16 plus taxes Monthly $200 plus taxes ... more   less 
Reservation Options:
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Also Known As:
Extended Stay Deluxe Ottawa - Downtown Hotel Ottawa
Extended Stay Ottawa
Ottawa Extended Stay

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