This has been the worst hotel I have been a guest at. I booked a suite over two months before our intended stay because we had some clear needs. We got the suite with two bedrooms, a living room (with pull out couch), bathroom and kitchen. We requested each room have a double bed, and the staff said that would be no problem. The day before we arrived, I called to confirm our room and was told everything would be as I requested. I arrived early to check-in and park my car before enjoying the day in Ottawa, but unfortunately I made the mistake of not examining my room. When we returned from our day on the town we found an absolutely horrible room. The carpet was old, stained and burnt. The walls had small holes and peeling plaster. It was completely different from the photographs on the internet. To make things worse, instead of double beds there were only single beds in each room. I went down to complain and was told there were no other rooms and refunds were not possible. They also claimed that I never made any special room requests. Other than a bright and modern lobby, this hotel is old and under poor repair. They attempt to lure tourists in with nice photos and promises and then provide a horrible experience. I suggest that this hotel should be avoided at all costs. There are many other hotels in the same area that provide far better rooms, service and price.
- Official Description (provided by the hotel):
- Cash is no longer accepted. Parking Fees: Overnight $16 plus taxes Monthly $200 plus taxes ... more less
- Reservation Options:
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- Also Known As:
- Extended Stay Deluxe Ottawa - Downtown Hotel Ottawa
- Extended Stay Ottawa
- Ottawa Extended Stay