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Savings alert! 27% below average rates

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Reviews (3,161)
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All reviewsfull kitchenconvenience storepatio furniturepillow menubyward marketparliament hillwar museumhome away from homewell equipped kitchenrooms are hugeunderground parkingseparate bedroomwithin walking distancedowntown ottawalots of spacefront desk staffdining table
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Reviewed May 2, 2010

We checked in Albert at Bay Suites expected a three-star experience, but instead, I experienced five-star staff friendliness. While the hotel amenities were nothing close to five-star, the front desk staff were very helpful, friendly and knowledgeable. From calling a taxi to faxing a letter, the staff made it feel like we were in a five-star hotel!

The rooms were great! I think all rooms in this hotel are suites and they are all adequately furnished. Each room has a living room, dining area, kitchen, big storage closet and a big bedroom. Perfect for a family. Although not the best and fanciest out there, all the appliances were functioning. The internet was fast and free.

The only thing I have a complaint of is the location. It's not the most centrally located, but it was definitely accessible. It's about a 20-minute walk from Parliament Hill and 30-min walk to Rideau Centre.

But overall, it was a great value! The friendly staff made up for any shortcomings this hotel might have.

  • Stayed: April 2010, traveled with family
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Thank stephenco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2010

Stayed for 4 nights late April. Excellent location, huge rooms, full kitchen setup. The staff was great. Would highly recommend it, except that the wireless internet was often overloaded and slow, even in the wee hours of the night. I had a lot of work to do that required a decent connection, and suffered a lot of frustration.

  • Stayed: April 2010, traveled on business
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Thank bc_pumpkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2010

We stayed for 5 nights and the hotel was perfect. Mohammed and Andrew were so helpful and friendly. Everything we needed was provided. I am quite the coffee drinker and had no problem keeping supplied. The housekeeping staff was very personable and helpful.
The rooms were lovely. We were in a family suite and it had everything we needed to be more than comfortable. The beds were comfy and the rooms were quiet. We came for my brother's wedding and the accomodations made the trip even more memorable.
The convenience store attached to the hotel had friendly staff and pretty much anything you might need. There are lots of restaurants and coffee shops in the area so you are not limited if you don't have a vehicle.
The rates are very affordable. This would be my hotel of choice if when I come to Ottawa again.

  • Stayed: April 2010, traveled with family
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Thank cherbinedmonton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 27, 2010

This hotel may have been the best value hotel I've ever been to anywhere in the world.

For $80 plus tax we had a huge suite with bedroom (Queen-size bed), living room, office, fully equipped kitchen (including fridge, freezer, microwave, stove, dishwasher, tableware, and cutlery) two bathrooms, and plenty of storage. We had two TV sets, one in the bedroom and one in the living room. Free wireless Internet access is included. Staff were extremely kind and helpful.

There is a Quickie Convenience Store directly next door which makes shopping for breakfast very convenient. The city bus number 97 that goes from and to the airport (for only $2.50 if you buy tickets or $3.25 cash!) stops in front of that convenience store. Overall absolutely fantastic.

The only thing that could be better is the location -- the hotel is very close to everything (13min walk to parliament, 21min walk to Rideau Centre, 23min walk to Byward Market) but it is located at the western end of downtown, while the more touristy things are all located at the eastern end of downtown. But, like I said, it is still very close to everything, and a much better value than anything else you'll get in Ottawa (or elsewhere, for that matter).

  • Stayed: April 2010, traveled as a couple
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1  Thank Davo81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2010

Because they didn't have the room type we requested for all three parties, we all got upgraded to suites, which were excellent. Our kitchen was fully equiped and there was a large dining table. Our three-year-old got a fold-away bed in the living area, and we had an additional TV in our separate bedroom. The on-site restaurant was very good and the neighborhood is quiet and peaceful. Perfectly clean and comfortable with excellent service.

  • Stayed: April 2010, traveled with family
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Thank Phiby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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