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“Pretty Darn Awesome!”

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Albert at Bay Suite Hotel
Ranked #2 of 67 Hotels in Ottawa
Certificate of Excellence
Suffolk, Virginia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Pretty Darn Awesome!”
5 of 5 bubbles Reviewed July 9, 2014

We got lucky choosing Albert at Bay. I'd booked a one bedroom suite and was upgraded to the two bedroom. It was bigger than our second apartment! It was spacious and comfortable. We didn't really cook in the full kitchen but it was perfect for storing our groceries and basic food prep. The beds were decent, the bathrooms clean. It was fairly quiet, with only a bit of city noise.

The only complaint is the parking. The rental car was only a small SUV (Kia Sportage) but my husband had a heck of a time maneuvering in that basement.

Room Tip: Ask for a room facing the river if possible.
See more room tips
  • Stayed July 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank SnappyMcUnderpants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, July 16, 2014
Dear SnappyMcUnderpants,

Thank you for choosing our hotel during your recent trip to Canada's Capital.

We are thrilled to hear that you enjoyed your stay and the free upgrade. Thank you for sharing your experience and tips with our future guests. Our guests' feedback is invaluable in helping us improve where needed and also to ensure we keep doing what we are doing well. Your comments are being reviewed amongst our management team.

We hope to see you again on your next visit to Ottawa.

With warm regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,362 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (344)
Date | Rating
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English first
Hamilton, Canada
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed July 9, 2014

We were attending a family funeral in Ottawa and had stayed here several years ago. The furnishings and décor have been updated and our experience was just as good the second time. We chose the 2 queen bed suite (bedroom is separate with door). The price is most reasonable (book directly through the hotel and use your CAA membership for discount including one night free parking). Parking could be a problem but we and others in our party were fortunate and found spots, no problem. Only drawback, for those with children, might be lack of swimming pool/play area.

  • Stayed July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brinterisgran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, July 16, 2014
Dear Brinterisgran,

Thank you for choosing the Albert at Bay Suite Hotel.

We are happy to hear that you enjoyed your second experience staying at our hotel. Thank you for the kind words and the great tip about booking the CAA rate directly with our Reservations team or by booking direct at Albertatbay.com.

We look forward to hosting you on your next visit to Ottawa.

With warm regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lausanne, Switzerland
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed July 8, 2014

Stayed at the Albert at Bay for 2 nights on business in Ottawa. The hotel is very well located within walking distance to all major areas of town. There are some good restaurants and bars in the area. Staff was friendly and the rooms are really very big and comfortable. Will certainly stay here again when i'm back in Ottawa.

  • Stayed July 2014, traveled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Dutchtraveller1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, July 16, 2014
Dear Dutchtraveller1979,

Thank you for choosing the Albert at Bay Suite Hotel.

We are delighted to know that you enjoyed your two night stay in Ottawa. Thank you for the kind words about our location, friendly staff and big, comfortable rooms.

We look forward to welcoming you back again soon!

With warm regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Level Contributor
3 reviews
5 of 5 bubbles Reviewed July 8, 2014 via mobile

Highly recommend this hotel for families.The well equipped kitchen makes for an easy morning getting breakfast and everyone getting ready to head out for a busy day of touring.We stayed in the one bedroom suite which had a fantastic open concept feel with plenty of room for everyone to have a place to stretch out and put their tired feet up after a long day walking the city.The staff were all very courteous and helpful including the gentleman in the very handy convenience store attached to the hotel. We also enjoyed a meal and some fine cold beverages in the Black Bear pub connected to the lobby.We will definitely stay here again!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank highwayhilbily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, July 16, 2014
Dear Highwayhilbily,

Thank you for choosing the Albert at Bay Suite Hotel.

We are thrilled to see that you and your family enjoyed our spaciousness and our courteous and helpful staff. Your kind words will be motivational to our team who follow Trip Advisor closely. Thank you for taking the time to share your great experience.

We look forward to hosting you again!

With warm regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
182 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed July 8, 2014

We just recently returned from our weekend at this hotel and were left feeling very average. We booked this hotel after initially booking at the Minto, which is being converted to condos and is no longer a hotel. We were happy that this hotel was only a 5min walk from the venue of the wedding we were in town for. Yes, they are really big suites just like advertised with a full kitchen, two bathrooms and a living space. The front staff did the best they could with what they had, but we felt like we stayed at a hotel that was on the verge of becoming great. The parking is an issue - there is no driveway at the hotel and only a few "15min for unloading" spots in front of the hotel on Albert Street. Of course, there was no room to park in front while checking in and ending up blocking a lane of the street... a verbal altercation with a bus driver ensued.. needless to say it was a stressful start to the weekend. Once checked in, there was no parking available in the hotel's garage.. not to mention it's $20+ a night to park there. staff suggested street parking as it's free on weekends. We ended up parking around the corner in the Ottawa Technical School's lot for $10 a night. We had to make our own spot as the lot was entirely full, likely with people heading to Bluesfest. Other than that, the hotel location was great and the property seemed to be in good condition. We did ask for a king bed, but ended up with a queen... even though friends of ours staying at the same hotel all ended up with kings... I digress. A big plus was the great room rate - we found a deal online.. possibly due to the Minto closure? - and the noon checkout time was a welcome surprise. The staff was great and we would likely stay here again if ever in Ottawa.

Room Tip: Ask for a king size bed and a room on an upper floor - they have balconies!
See more room tips
  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank theRoamingMurphys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, July 16, 2014
Dear theRoamingMurphys,

Thank you for choosing to stay with us.

We are sorry to hear that your stay got off to a rough start. Thank you for taking the time to provide your feedback and your review has been discussed amongst our management team so we can make improvements. We are delighted to read that you enjoyed the location, large suite and found the staff to be great.

We hope to have another opportunity to host you again soon!

With warm regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Campbellford, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed July 6, 2014

We just recently stayed at the Albert at bay hotel. The front staff seemed friendly and helpful. We were driving a full size pick-up which presented a problem for the parking at the hotel. I phoned in advance and was told there was 7 spots for oversize vehicles. Upon arrival we were parked along the entrance next to the hotel and was advised by the parking clerk that our spot was fine. I was contacted the following day and was asked to move my vehicle, we were downtown shopping, so we had to walk all the way back to move my truck.

The rooms were nice, somewhat dated with very poor natural lighting, seemed like a dungeon in our room. There is no pool at this hotel which would have been nice. The hotel is west of the downtown core, about a 25 min walk to the Rideau centre and Byward market.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank love2travel1228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, July 16, 2014
Dear Love2travel1228,

Thank you for choosing our hotel during your recent visit to Ottawa.

We take great pride in offering luxurious accommodations and great customer service. We are sorry to hear that you experienced disappointment during your stay. We would appreciate an opportunity to further discuss your stay and learn more about your experience. If you are able to, please contact me at 613-238-8858 or Amanda@albertatbay.com.

Thank you again for staying with us. We hope to see you on a future visit to the Nation's Capital.

With warm regards,
Amanda Craig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
Level Contributor
79 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed July 6, 2014

We spent 4 nights at the Albert at Bay. There were 5 of us in our party; we had a 2 bedroom, 2 bath suite. We asked for an adult rollaway, and were assured that it was comfortable; however, the person who was to use the cot opted to sleep on the very comfortable living room couch instead.

The suite was very roomy and very quiet. The kitchen was fully equipped, although the dishwasher was noisy during certain cycles. The staff was very helpful, and was very quick to respond to our questions about regulating the air conditioning. The garage was OK, although it was reminiscent of many Canadian hotel garages, with many posts to navigate around. On our last night, the only garage spaces available were marked for handicapped vehicles; the front desk assured us that we could park there without repercussions.

The hotel was about a 15 minute walk from Parliament Hill, in an urban (but quiet) location. All in all, our stay was wonderful.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tpr244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, July 16, 2014
Dear Tpr244,

Thank you for choosing our hotel during your recent visit to Ottawa.

We are happy to read that your party of 5 were comfortable and enjoyed your stay. Thank you for taking the time to share your experience with the Trip Advisor community.

We look forward to hosting you and yours again!

With warm regards,
Amanda Craig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Albert at Bay Suite Hotel

Property: Albert at Bay Suite Hotel
Address: 435 Albert Street, Ottawa, Ontario K1R 7X4, Canada
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Ottawa
#1 Business Hotel in Ottawa
#1 Family Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Albert at Bay Suite Hotel 3*
Number of rooms: 197
Official Description (provided by the hotel):
All-Suite Hotel located 1 block from shopping & business area. ... more   less 
Reservation Options:
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Also Known As:
Albert At Bay Hotel Ottawa
Hotel Albert At Bay Suite

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