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“Love affair”

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Albert at Bay Suite Hotel
Ranked #3 of 67 Hotels in Ottawa
Certificate of Excellence
Pine Falls
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Love affair”
5 of 5 bubbles Reviewed May 18, 2014

This is our first choice in Ottawa. We've stayed there 3 times and never been disappointed. Centrally located. Very prompt attention to any problem--in fact, the first day (this time), the maid had maintenance in to clean the balcony floor and to repair the bathroom sink drain. She wasn't happy with them!

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MaTrucker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, May 28, 2014
Dear MaTrucker,

Thank you for choosing to stay with us during your recent visit to Ottawa.

We are delighted and humbled to see that we are your first choice in Ottawa. Thank you for taking the time to share your experience online.

We look forward to seeing you again!

With warm regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,360 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (344)
Date | Rating
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English first
Toronto, Ontario, Canada
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed May 15, 2014 via mobile

I stayed at the hotel with my wife and my father in law for tulip festival weekend. We stayed in the two bedroom one bathroom suite.

The suite is huge, with full kitchen, living room and balcony. The washroom is also bigger than the normal standroom washroom. Very clean suite good value for the price.

The location is very good. We walked to parliament hill for just 10 minutes.

Great hotel for family stay. It is not an high end hotel but for the price it definitely give you the maximum value. THE parking is a big expensive considering the weekend parking in the city is very cheap. If you want to save some money, tons of public parking in walking distance.

Stayed May 2014, traveled with family
Helpful?
1 Thank Rits P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, May 28, 2014
Dear Rits P,

Thank you for choosing The Albert at Bay Suite Hotel.

We are happy to hear that you enjoyed your stay in one of our large suites. Thank you for submitting your feedback and for your kind words.

We hope to see you again on your next trip to The Nation's Capital.

With warm regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
Level Contributor
72 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed May 14, 2014

Stayed here with two young children. Good location for people in cars; not so idealù for those who will be walking. Our toddler also got a little gift package (rubber ducks, board book and mini shape sorter), which is a nice touch.

PROS
Free parking with a CAA/AAA card
Large with a relatively well-equipped kitchen
Quiet on our floor (10th) although someone sleeping in the living room would hear the noise from the corridor

CONS
Poor temperature control in the bedroom; noisy AC fan when in living room
Didn't get any of the room requests - crib, 2 beds (got 1 king so toddler had to sleep with us)
Relatively "far" from Parliament Hill/Byward Market compared to other hotels (read 15-20m walk since Ottawa is small)
Busy bus route and stop right outside main entrance

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank theproo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, May 28, 2014
Dear Theproo,

Thank you for choosing to stay with us during your recent trip to Ottawa.

Thank you also for passing along a great tip to our future travelers about booking the CAA rate to get free parking and for the kind words about the kitchen and quiet rooms.

We are sorry to hear that you experienced some discrepancies during your recent stay. We would appreciate an opportunity to discuss this with you further. At your leisure, can you please contact me at 613-940-2720 or Amanda@albertatbay.com?

We hope to see you again on your next visit.

With warm regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed May 13, 2014 via mobile

We stayed here for 3 nights with two young children and were very happy with the 'hotel room'. We had a one bedroom (2queens) with one bathroom. The beds were very comfortable. Even the pullout queen sofa bed was excellent and felt like a real bed. Plentiful pillows (9 in total).

We didn't get the seattles best coffee but the alternative which was quite bland. The decaf was seattles best though.

The kitchen was fully equipped and functional.

Checkin and checkout was smooth and they were always helpful with directions.

Would definitely go back there again.

Stayed May 2014, traveled with family
Helpful?
1 Thank GwenGwenGwen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, May 14, 2014
Dear GwenGwenGwen,

Thank you for choosing The Albert at Bay Suite Hotel.

We are happy to hear that you and your family enjoyed your stay with us and found all the beds to be comfortable. On your next stay, please be sure to let us know that you prefer Seattle's Best Coffee. We do currently have two brands available and are happy to provide you with what you prefer.

We look forward to having you stay with us again soon!

With warm regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed May 13, 2014

My wife and I stayed in this hotel for a weekend, and found the accommodation wonderful. We had a huge "room". As others have pointed out, much like a condo. It had a balcony, lounge, dining room, bedroom, storage closet, TWO bathrooms, and a kitchen with everything you may need in it. Bring your own groceries and you're good to go.

It's was very clean and the bed was comfortable. In fact my wife and I enjoyed a better nights sleep there than we've had in ages.

I would definitely recommend this hotel.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LuvTheBeachTO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, May 14, 2014
Dear LuvTheBeachTO,

Thank you for choosing The Albert at Bay Suite Hotel.

We are delighted to read that you found the accommodations wonderful and that you and your wife enjoyed a great night's sleep. Most importantly, thank you for taking the time to share your comments online. Your recommendation of our hotel will be helpful to our future travelers.

We look forward to your next stay with us.

With warm regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
149 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed May 12, 2014

Wonderful stay from beginning to end ! Good location about a 10 minute drive from the bus terminal. Walking distance to major attractions - not right in their midst - but Byward can be reached within 15 minutes or so. Area around hotel is not exactly memorable but is perfectly OK.

Easy, quick check-in , personable and efficient front desk staff. Nice lobby with two computers available in a business area. Everything is solid granite - including the lobby washrooms.My request for a room "with a view" had been granted even though the hotel was fully occupied. Room 1019 was on the 10th floor with a little bit of a view to the river in the distance. The back of the Radisson property constituted the rest of "the view' but we were grateful for being high up. One small 'negative' was the proximity to the next hotel which means having to keep the sheers closed at times for privacy.

We had a very large sitting room with a full dining area , large wall mounted TV and a kitchen with all the bells and whistles including a dishwasher. The bedroom had two large comfortable queen beds and another TV. The bathroom was beautiful and also larger than "usual". Lots of closet space - patio furniture in the storage room for the , yes, large, balcony. We were speechless. We have never been more comfortable.

If I had anything adverse to say it would be that there are no bathrobes - but as many plush towels as you want. Also only shampoo and conditioner and soap - no bath gel and no lotion.

Incredibly , the kitchen is supplied with high quality "Seattle's best" coffee as well as another brand - ask for Seattle's best when replenishing ( it is by far the better coffee !). The hotel has a Bistro at the corner which had a nice looking patio and what appears to be great menu "deals" - however, we did not have an opportunity to try it out. There is also a convenience store , "Quickie", on site which carries many pantry items and sandwiches but almost no fresh produce.

This was a Ottawa Tourism promotion so experiencing this standard at a discounted rate was almost unbelievable. I can't imagine staying anywhere else if in Ottawa.

Room Tip: Room 1019 was good but did face the back of the next hotel one street over. It did have a sliver vi...
See more room tips
  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kdk0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, May 14, 2014
Dear kdk0,

Thank you for choosing our hotel during your recent stay in Ottawa.

We are thrilled to read your detailed review and thank you for the kind words about our location, staff and comfortable suites. On your next stay, please be sure to ask us to have bath robes and hand lotion sent to your suite. We do have some available on request. Unfortunately, we do not carry shower gel.

Thank you again and we look forward to seeing you on your next trip!

With warm regards,
Amanda Craig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sherbrooke, Canada
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed May 11, 2014

Stayed here for 9 nights. First time at the Albert at Bay. The suites are huge and very clean and the hotel is very quiet. Checking in was easy and front desk staff very helpful. Really did not want to leave but will return soon. Would recommend this suite hotel highly.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frank W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, May 14, 2014
Dear Frank W,

Thank you for choosing The Albert at Bay Suite Hotel.

We are delighted to read that you had a great stay for your first time at our hotel. Thank you for taking the time to share your experience with the Trip Advisor community and for highly recommending our hotel.

We look forward to having you stay with us again soon!

With warm regards,
Amanda Craig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Albert at Bay Suite Hotel

Property: Albert at Bay Suite Hotel
Address: 435 Albert Street, Ottawa, Ontario K1R 7X4, Canada
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Ottawa
#1 Business Hotel in Ottawa
#1 Romantic Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Albert at Bay Suite Hotel 3*
Number of rooms: 197
Official Description (provided by the hotel):
All-Suite Hotel located 1 block from shopping & business area. ... more   less 
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Also Known As:
Albert At Bay Hotel Ottawa
Hotel Albert At Bay Suite

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