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Albert at Bay Suite Hotel
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Reviews (3,019)
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All reviewsconvenience storefull kitchenpatio furniturepillow menuparliament hillwar museumbyward markethome away from homewell equipped kitchenrooms are hugewithin walking distanceunderground parkingseparate bedroomdining tablelots of spacedowntown ottawafront desk staff
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Reviewed May 14, 2014

Stayed here with two young children. Good location for people in cars; not so idealù for those who will be walking. Our toddler also got a little gift package (rubber ducks, board book and mini shape sorter), which is a nice touch.

PROS
Free parking with a CAA/AAA card
Large with a relatively well-equipped kitchen
Quiet on our floor (10th) although someone sleeping in the living room would hear the noise from the corridor

CONS
Poor temperature control in the bedroom; noisy AC fan when in living room
Didn't get any of the room requests - crib, 2 beds (got 1 king so toddler had to sleep with us)
Relatively "far" from Parliament Hill/Byward Market compared to other hotels (read 15-20m walk since Ottawa is small)
Busy bus route and stop right outside main entrance

  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank theproo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this reviewResponded May 28, 2014

Dear Theproo,

Thank you for choosing to stay with us during your recent trip to Ottawa.

Thank you also for passing along a great tip to our future travelers about booking the CAA rate to get free parking and for the kind words about the kitchen and quiet rooms.

We are sorry to hear that you experienced some discrepancies during your recent stay. We would appreciate an opportunity to discuss this with you further. At your leisure, can you please contact me at 613-940-2720 or Amanda@albertatbay.com?

We hope to see you again on your next visit.

With warm regards,
Amanda Craig

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2014

We stayed here for 3 nights with two young children and were very happy with the 'hotel room'. We had a one bedroom (2queens) with one bathroom. The beds were very comfortable. Even the pullout queen sofa bed was excellent and felt like a real bed. Plentiful pillows (9 in total).

We didn't get the seattles best coffee but the alternative which was quite bland. The decaf was seattles best though.

The kitchen was fully equipped and functional.

Checkin and checkout was smooth and they were always helpful with directions.

Would definitely go back there again.

Stayed: May 2014, traveled with family
1  Thank GwenGwenGwen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this reviewResponded May 14, 2014

Dear GwenGwenGwen,

Thank you for choosing The Albert at Bay Suite Hotel.

We are happy to hear that you and your family enjoyed your stay with us and found all the beds to be comfortable. On your next stay, please be sure to let us know that you prefer Seattle's Best Coffee. We do currently have two brands available and are happy to provide you with what you prefer.

We look forward to having you stay with us again soon!

With warm regards,
Amanda Craig

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2014

My wife and I stayed in this hotel for a weekend, and found the accommodation wonderful. We had a huge "room". As others have pointed out, much like a condo. It had a balcony, lounge, dining room, bedroom, storage closet, TWO bathrooms, and a kitchen with everything you may need in it. Bring your own groceries and you're good to go.

It's was very clean and the bed was comfortable. In fact my wife and I enjoyed a better nights sleep there than we've had in ages.

I would definitely recommend this hotel.

  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank LuvTheBeachTO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this reviewResponded May 14, 2014

Dear LuvTheBeachTO,

Thank you for choosing The Albert at Bay Suite Hotel.

We are delighted to read that you found the accommodations wonderful and that you and your wife enjoyed a great night's sleep. Most importantly, thank you for taking the time to share your comments online. Your recommendation of our hotel will be helpful to our future travelers.

We look forward to your next stay with us.

With warm regards,
Amanda Craig

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2014

Wonderful stay from beginning to end ! Good location about a 10 minute drive from the bus terminal. Walking distance to major attractions - not right in their midst - but Byward can be reached within 15 minutes or so. Area around hotel is not exactly memorable but is perfectly OK.

Easy, quick check-in , personable and efficient front desk staff. Nice lobby with two computers available in a business area. Everything is solid granite - including the lobby washrooms.My request for a room "with a view" had been granted even though the hotel was fully occupied. Room 1019 was on the 10th floor with a little bit of a view to the river in the distance. The back of the Radisson property constituted the rest of "the view' but we were grateful for being high up. One small 'negative' was the proximity to the next hotel which means having to keep the sheers closed at times for privacy.

We had a very large sitting room with a full dining area , large wall mounted TV and a kitchen with all the bells and whistles including a dishwasher. The bedroom had two large comfortable queen beds and another TV. The bathroom was beautiful and also larger than "usual". Lots of closet space - patio furniture in the storage room for the , yes, large, balcony. We were speechless. We have never been more comfortable.

If I had anything adverse to say it would be that there are no bathrobes - but as many plush towels as you want. Also only shampoo and conditioner and soap - no bath gel and no lotion.

Incredibly , the kitchen is supplied with high quality "Seattle's best" coffee as well as another brand - ask for Seattle's best when replenishing ( it is by far the better coffee !). The hotel has a Bistro at the corner which had a nice looking patio and what appears to be great menu "deals" - however, we did not have an opportunity to try it out. There is also a convenience store , "Quickie", on site which carries many pantry items and sandwiches but almost no fresh produce.

This was a Ottawa Tourism promotion so experiencing this standard at a discounted rate was almost unbelievable. I can't imagine staying anywhere else if in Ottawa.

Room Tip: Room 1019 was good but did face the back of the next hotel one street over. It did have a sliver view to the river.
  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kdk0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this reviewResponded May 14, 2014

Dear kdk0,

Thank you for choosing our hotel during your recent stay in Ottawa.

We are thrilled to read your detailed review and thank you for the kind words about our location, staff and comfortable suites. On your next stay, please be sure to ask us to have bath robes and hand lotion sent to your suite. We do have some available on request. Unfortunately, we do not carry shower gel.

Thank you again and we look forward to seeing you on your next trip!

With warm regards,
Amanda Craig

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Reviewed May 11, 2014

Stayed here for 9 nights. First time at the Albert at Bay. The suites are huge and very clean and the hotel is very quiet. Checking in was easy and front desk staff very helpful. Really did not want to leave but will return soon. Would recommend this suite hotel highly.

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Frank W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this reviewResponded May 14, 2014

Dear Frank W,

Thank you for choosing The Albert at Bay Suite Hotel.

We are delighted to read that you had a great stay for your first time at our hotel. Thank you for taking the time to share your experience with the Trip Advisor community and for highly recommending our hotel.

We look forward to having you stay with us again soon!

With warm regards,
Amanda Craig

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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