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“SIMPLY THE BEST!!!!!” 5 of 5 bubbles
Review of Albert at Bay Suite Hotel

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Albert at Bay Suite Hotel
Ranked #3 of 67 Hotels in Ottawa
Certificate of Excellence
St. Bride's, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“SIMPLY THE BEST!!!!!”
5 of 5 bubbles Reviewed April 14, 2014 via mobile

I have been travelling back and forth to Ottawa for business for almost 8 years now and spend between 90 to 100 nights a year there. During the first couple of years I stayed at several hotels throughout the city until 2008 when I found Albert at Bay. To sum up my experience during the past 6 years I can only say it is "Simply the Best."
Large, clean and comfortable rooms with all the amenities you would need. A home away from home where you can relax and be guaranteed a great night's sleep. This place is only surpassed by the people who are there to serve you and strive to insure your stay is everything it should be down to the last detail. While I have experienced great service from the entire staff, Bernadette has always gone above and beyond and is always so pleasant and kind. She makes me feel most welcome each time i arrive to check in and is indeed a great ambassador for your business.
I highly recommend anyone visiting Ottawa to come stay at Albert at Bay.
Great place.....great location....great people. I am looking forward to my next visit.

Stayed May 2013
Helpful?
1 Thank Fabian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, May 2, 2014
Dear Fabian M,

Thank you for choosing The Albert at Bay Suite Hotel since 2008.

We are thrilled to read your review and humbled by your kind words. Thank you kindly for taking the time to share this with the Trip Advisor community. Bernadette and all of our team will be delighted to see that you acknowledged them as well.

We look forward to seeing you again on your next visit.

With warm regards,
Amanda Craig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,301 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (342)
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English first
1 review
5 of 5 bubbles Reviewed April 9, 2014

Large, clean rooms. Not large, huge and great room layouts. Best bang for the buck of any hotel I ever stayed in. But even one of the best, irrespective of price! The place to stay in Ottawa! Comfortable bed, two large HD TVs, one in the living area, one in the bedroom. Dining area, living area, kitchen, and separate bedroom! Plus, one of the most courteous staff I have experienced. Seriously, everything about this place is Great! (including access to a convenience store from within the hotel).

  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Caroline S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, May 2, 2014
Dear Caroline S,

Thank you for choosing The Albert at Bay Suite Hotel.

We are delighted to read that we are the best bang for your buck and that you enjoyed our large and comfortable suites. A special thank you as well for acknowledging our courteous staff. They are truly our greatest asset.

We look forward to seeing you again!

With warm regards,
Amanda Craig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed April 8, 2014

Condo like living in a large 900 square foot unit, with 2 bathrooms, large bedroom, dining room, full kitchen, balcony. Nicely finished. Comfortable beds. Good value. Location is West of the action. Walk to Supreme Court of Canada and 10min walk to Parliament Hill.

Room Tip: Park in rear lane to check in. Front is very busy Bus traffic.
See more room tips
  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Don_Lino2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, April 9, 2014
Dear Don_Lino2013,

Thank you for choosing The Albert at Bay Suite Hotel.

We are delighted to read that you found our suites to be nicely finished and our beds comfortable. Thank you for taking the time to share your comments online.

We look forward to welcoming you back soon!

With warm regards,
Amanda Craig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakville, Canada
Level Contributor
137 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed April 8, 2014

Just a one night stay and we were treated very well. Upon check in, the front desk staff upgraded us to a two bedroom suite - two large rooms, two large bathrooms, living room, kitchen and dining room. Too bad we were only there over night. Rooms were very well appointed, had all the amenities needed. The floor we were on was under a bit of construction - face lift really, but did not disturb our stay at all. Great location. Staff was very friendly and accomodating. Would definitely stay again.

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Charlotte R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, April 9, 2014
Dear Charlotte R.,

Thank you for choosing The Albert at Bay Suite Hotel.

We are thrilled that you enjoyed your stay and were treated very well. Thank you for taking the time to post a review online. You are correct that our hallways are currently undergoing a "face lift" in order to have a more modern and classic look. The noise is quite minimal and we are excited for you to see our new look on your next visit!

With warm regards,
Amanda Craig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Canada
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed April 6, 2014

Got an amazing Hotwire rate for this hotel but even at regular price it would have been a great value. They boast "Really, really big suites" and they aren't kidding. Our 1-bedroom suite had two full bathrooms, a full and well appointed kitchen, dining area, comfortable chair and pull-out couch. We were sure that the room had been very recently renovated - everything was beautiful. Great little touches like small reading lights on articulated arms on either side of the bed, two large flat screen TV's and a table and chairs for sitting on the huge balcony. Room was very quiet, lots of hot water and pressure in the shower upgraded toiletries and in the amenity basket. Front Desk staff very pleasant. Location is good, but is a good 20-25 minute (completely safe) to any kind of night life. Only complaint I would have is that the parking rate (almost $24 with tax) is pretty steep. Would definitely recommend this place.

Room Tip: Higher floors may be better if you are particularly sensitive to traffic noise. We were on the 3rd...
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Aprguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, April 9, 2014
Dear Aprguy,

Thank you for choosing to stay with us during your recent visit to Ottawa.

We are delighted that you found incredible value in our beautiful hotel. Thank you for taking the time to share your experience. Your detailed review will be most helpful to our future guests.

We look forward to your next stay at the Albert at Bay Suite Hotel.

With warm regards,
Amanda Craig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South England
2 reviews
5 of 5 bubbles Reviewed April 5, 2014 via mobile

Albert at Bay is a historical charming hotel located at the convenient downtown of Ottawa.The front staff are very friendly and helpful. The room is huge and pillows are comforting. I certainly enjoyed my stay.

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GGHHYY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, April 9, 2014
Dear GGHHYY,

Thank you for choosing The Albert at Bay Suite Hotel during your recent trip to Ottawa.

We are pleased to read that you enjoyed your stay. Thank you for the kind words in regards to our friendly and helpful staff, our huge rooms and comforting pillows.

We look forward to seeing you again soon!

With warm regards,
Amanda Craig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 4, 2014

My family and I came to Ottawa to see a Senators hockey game March 28th 2014 The room was to have two Queen sized beds and an in-suite kitchen. When we arrived the staff was very helpful with information about Ottawa. Once we got into the room we noticed that instead of the two Queen beds, there was four double beds, two bathrooms, 3 flat screen televisions and the kitchen we wanted. My mom went down to ask if there was a mistake so as not to be billed for the more expensive room but the staff let us know that this room was available when we arrived and they upgraded us without charge. It was unexpected and very generous of them. Most hotels will give you what you pay for, but here they gave us the best that was available. Location is central, the staff is kind and approachable.. plus their soap is really nice! Definitely recommend this hotel if you are in Ottawa, I will be staying here for sure!

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Cori C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, April 9, 2014
Dear Cori C,

Thank you for choosing The Albert at Bay Suite Hotel.

We are delighted to read that you enjoyed the free upgrade and our helpful staff. Thank you for taking the time to share your experience online.

We look forward to your next stay!

With warm regards,
Amanda Craig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Albert at Bay Suite Hotel

Property: Albert at Bay Suite Hotel
Address: 435 Albert Street, Ottawa, Ontario K1R 7X4, Canada
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Ottawa
#1 Business Hotel in Ottawa
#1 Romantic Hotel in Ottawa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Albert at Bay Suite Hotel 3*
Number of rooms: 197
Official Description (provided by the hotel):
All-Suite Hotel located 1 block from shopping & business area. ... more   less 
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Also Known As:
Albert At Bay Hotel Ottawa
Hotel Albert At Bay Suite

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