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Albert at Bay Suite Hotel
Ranked #2 of 68 Hotels in Ottawa
Certificate of Excellence
Reviewed October 3, 2013

Location is quite good.Very close to the Parliament hill, War museum and popular pub. We enjoyed all of them. Room was clean and spacious and l regret not to stay one more night to do cooking in the very well equipped kitchen. Hotel clerk was quite helpful and made us very relaxed. Ottawa is a beautiful city and l would like to come back again.

  • Stayed: September 2013, traveled as a couple
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Thank naomaru84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this reviewResponded October 8, 2013

Dear Guest,

Thank you for choosing The Albert at Bay Suite Hotel.

We are happy to hear that you enjoyed your stay with us and our location. Thank you for providing some great tips for our future guests as well.

We too hope you get a chance to stay with us long enough to cook a meal and enjoy more of our beautiful city.

Best regards,
Amanda Craig

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed October 3, 2013

Stayed here for two nights on Sept 28/29 for a business trip. We had a two bedroom suite for five co workers. Lots of room, two bedrooms, two bathrooms, living area and small equipped kitchen. Balcony as well. Price was reasonable for downtown Ottawa. Walking distance to Downtown. Hotel also has a roof top patio and work out room.

Room Tip: Higher floors have a better view of surroundings
  • Stayed: September 2013, traveled on business
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Thank Bob499181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this reviewResponded October 4, 2013

Dear Guest,

Thank you for choosing The Albert at Bay Suite Hotel.

We thank you as well for taking the time to share your review online. We are all thrilled to hear that you enjoyed your stay and had lots of room for 5 people in our Superior Two Bedroom Suite.

Thank you for providing some great information for our future guests. We look forward to seeing you again on your next visit to Ottawa.

Best regards,
Amanda Craig

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Reviewed October 1, 2013 via mobile

Certainly lived up to its rating on trip advisor and it's boast of large suites, huge room with everything needed. Check in fairly painless, all other services were as expected from a top hotel so couldn't fault. Only 1 improvement would be regarding parking, when arriving it would be good to know if you should drive direct into garage, park at top and check in first or ... Some better signage would certainly help but it didn't cause us a huge problem..

  • Stayed: September 2013
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Thank m8oro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this reviewResponded October 2, 2013

Dear Guest,

Thank you for choosing The Albert at Bay Suite Hotel.

We are pleased to see that you enjoyed our hotel and found that we do live up to our #1 place on Trip Advisor. Thank you for the suggestion to have additional signage indicating where guests can park their car while they check in. I have forwarded this suggestion to our General Manager for consideration.

We look forward to welcoming you back to the Albert at Bay again soon!

Warm regards,
Amanda Craig

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Reviewed September 30, 2013 via mobile

Definitely worth it's high rating on tripadvisor.

2 full washrooms, a kitchen that was just as big as the one I have at home, 2 lcd tvs -- with the one in the sitting room being particularly big, a separate bedroom

One knock would be that the free WiFi was inaccessible.

Stayed: September 2013, traveled with family
Thank etittley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this reviewResponded October 2, 2013

Dear Guest,

Thank you for choosing The Albert at Bay Suite Hotel.

We appreciate you taking the time to share your comments online and tell our future guests that we offer great value. I am sorry to hear that you had some trouble with our free Wifi. On your next visit, if you have any issues, please contact us at the front desk where we can put you in touch with a technician from our internet provider. They are helpful as well.

We look forward to seeing you again soon!

Best regards,
Amanda Craig

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Reviewed September 30, 2013

After an easy check in with helpful and friendly staff we went to our suite and were amazed at the size !! Staying here spoils you for other one roomed hotels - and here was this one close to "must see" attractions ! We found we could walk quite easily to Parliament Hill by going along Sparks Street with it's shops and restaurants.

The hotel was clean and well maintained in both the public areas and in our suite. We made use of the kitchen for making our breakfasts on both mornings and for a light dinner on one evening. The pots and pans provided are limited but are sufficient for simple cooking. The dish washer was very useful.

Parking at the hotel was $20.95 for each night in a car park under the hotel that has elevator access into the hotel's lobby. We arrived by car at the hotel's entrance on Albert Street (a one way street), unloaded our bags and checked in THEN moved the car to the car park. It can seem a bit complicated to get to the parking garage because of the one way road system and the heavy traffic but you basically have to make a square to get to the entrance. One suggestion for the hotel would be to have a small map printed that they can hand out to guests instead of just giving the instructions verbally.

For a city centre hotel, we found this one to be friendly and helpful rather than impersonal - a very nice touch was when, on returning after an evening out we were greeted by name and asked how our evening had gone !

  • Stayed: August 2013, traveled as a couple
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Thank Linda Mary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this reviewResponded October 2, 2013

Dear Guest,

Thank you for choosing The Albert at Bay Suite Hotel.

We were thrilled to read that you enjoyed your stay at the hotel and enjoyed our location and friendly staff. Thank you for taking the time to post your experience on Trip Advisor.

Thank you also for the suggestion to have a small map to guide guests to our parking garage. This is an excellent suggestion and something we are going to look into.

We look forward to seeing you again at The Albert at Bay Suite Hotel!

Best regards,
Amanda Craig

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 28, 2013

We have been using this hotel for several years now on our visits to Ottawa. Although the guest rooms/suites and bathrooms are very nice the service at the front desk could be "warmer". We find that the personnel at the front are less accommodating than they use to be - choosing to ignore the issues rather than address them and resolve them.
The closet in our suite had a case of empty beer bottles in it and the balcony had an empty beer bottle full of cigarette butts in it. Clearly, the cleaning staff are not thorough and the manager does not inspect the suites after cleaning.
It is also a very "awkward" hotel to maneuver around in a car. The driveway is ridiculously narrow and is usually full of delivery trucks and service vans making it very difficult to get into the underground parking. Even though we paid for parking at the hotel, on three occasions during that visit we had to park at other locations because we couldn't get into the driveway and on another night the hotel parking was FULL so we couldn't get in at all. Pretty bad altogether! Of course that also meant we had to pay for more parking X3 when we should have been parked in the hotel. I think we will be looking at other hotels for future visits to Ottawa. Very disappointing!

  • Stayed: September 2013, traveled as a couple
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1  Thank karmic487
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this reviewResponded September 30, 2013

Dear Guest,

Thank you for choosing The Albert at Bay Suite Hotel.

We appreciate you taking the time to share your review online. Thank you for the kind words about our suites and bathrooms.

At The Albert at Bay Suite Hotel, we take the utmost pride and care towards our customers and service in general. We are very sorry to hear that you found service discrepancies during your stay and I assure you, this is not typical of our team.

I would appreciate an opportunity to discuss your stay in further detail. At your convenience, can you please contact me at 613-940-2720 or Amanda@albertatbay.com? I look forward to a chance to speak with you about your stay.

Thank you again for staying with us during your Ottawa visit.

Best regards,
Amanda Craig

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Reviewed September 26, 2013

The suites really are large, with room to stretch out. On a business trip of more than one night, the ability to work on the kitchen table, watch TV on the couch, and keep things in a fridge is great. I get precooked meals that go into the oven for dinner, so I eat better, too.

  • Stayed: July 2013, traveled on business
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Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this reviewResponded September 29, 2013

Dear Guest,

Thank you for choosing The Albert at Bay Suite Hotel.

We are so pleased to see that you enjoyed your stay with us and that we help you eat better while you are on the road. Thank you for sharing your review on Trip Advisor for our future guests.

We look forward to welcoming you back soon.

Best regards,
Amanda Craig

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Albert at Bay Suite Hotel

Address: 435 Albert Street, Ottawa, Ontario K1R 7X4, Canada
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Ottawa
#1 Business Hotel in Ottawa
#1 Romantic Hotel in Ottawa
Price Range: $137 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Albert at Bay Suite Hotel 3.5*
Number of rooms: 197
Official Description (provided by the hotel):
All-Suite Hotel located 1 block from shopping & business area. ... more   less 
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Also Known As:
Albert At Bay Hotel Ottawa
Hotel Albert At Bay Suite

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