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Albert at Bay Suite Hotel
Ranked #2 of 67 Hotels in Ottawa
Certificate of Excellence
Toronto, Canada
Level 4 Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Great value”
Reviewed September 30, 2013 via mobile

Definitely worth it's high rating on tripadvisor.

2 full washrooms, a kitchen that was just as big as the one I have at home, 2 lcd tvs -- with the one in the sitting room being particularly big, a separate bedroom

One knock would be that the free WiFi was inaccessible.

Stayed September 2013, traveled with family
Helpful?
Thank etittley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, October 2, 2013
Dear Guest,

Thank you for choosing The Albert at Bay Suite Hotel.

We appreciate you taking the time to share your comments online and tell our future guests that we offer great value. I am sorry to hear that you had some trouble with our free Wifi. On your next visit, if you have any issues, please contact us at the front desk where we can put you in touch with a technician from our internet provider. They are helpful as well.

We look forward to seeing you again soon!

Best regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,532 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (350)
Date | Rating
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Chorley, United Kingdom
Level 5 Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed September 30, 2013

After an easy check in with helpful and friendly staff we went to our suite and were amazed at the size !! Staying here spoils you for other one roomed hotels - and here was this one close to "must see" attractions ! We found we could walk quite easily to Parliament Hill by going along Sparks Street with it's shops and restaurants.

The hotel was clean and well maintained in both the public areas and in our suite. We made use of the kitchen for making our breakfasts on both mornings and for a light dinner on one evening. The pots and pans provided are limited but are sufficient for simple cooking. The dish washer was very useful.

Parking at the hotel was $20.95 for each night in a car park under the hotel that has elevator access into the hotel's lobby. We arrived by car at the hotel's entrance on Albert Street (a one way street), unloaded our bags and checked in THEN moved the car to the car park. It can seem a bit complicated to get to the parking garage because of the one way road system and the heavy traffic but you basically have to make a square to get to the entrance. One suggestion for the hotel would be to have a small map printed that they can hand out to guests instead of just giving the instructions verbally.

For a city centre hotel, we found this one to be friendly and helpful rather than impersonal - a very nice touch was when, on returning after an evening out we were greeted by name and asked how our evening had gone !

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda Mary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, October 2, 2013
Dear Guest,

Thank you for choosing The Albert at Bay Suite Hotel.

We were thrilled to read that you enjoyed your stay at the hotel and enjoyed our location and friendly staff. Thank you for taking the time to post your experience on Trip Advisor.

Thank you also for the suggestion to have a small map to guide guests to our parking garage. This is an excellent suggestion and something we are going to look into.

We look forward to seeing you again at The Albert at Bay Suite Hotel!

Best regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Level 5 Contributor
51 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed September 28, 2013

We have been using this hotel for several years now on our visits to Ottawa. Although the guest rooms/suites and bathrooms are very nice the service at the front desk could be "warmer". We find that the personnel at the front are less accommodating than they use to be - choosing to ignore the issues rather than address them and resolve them.
The closet in our suite had a case of empty beer bottles in it and the balcony had an empty beer bottle full of cigarette butts in it. Clearly, the cleaning staff are not thorough and the manager does not inspect the suites after cleaning.
It is also a very "awkward" hotel to maneuver around in a car. The driveway is ridiculously narrow and is usually full of delivery trucks and service vans making it very difficult to get into the underground parking. Even though we paid for parking at the hotel, on three occasions during that visit we had to park at other locations because we couldn't get into the driveway and on another night the hotel parking was FULL so we couldn't get in at all. Pretty bad altogether! Of course that also meant we had to pay for more parking X3 when we should have been parked in the hotel. I think we will be looking at other hotels for future visits to Ottawa. Very disappointing!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank karmic487
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, September 30, 2013
Dear Guest,

Thank you for choosing The Albert at Bay Suite Hotel.

We appreciate you taking the time to share your review online. Thank you for the kind words about our suites and bathrooms.

At The Albert at Bay Suite Hotel, we take the utmost pride and care towards our customers and service in general. We are very sorry to hear that you found service discrepancies during your stay and I assure you, this is not typical of our team.

I would appreciate an opportunity to discuss your stay in further detail. At your convenience, can you please contact me at 613-940-2720 or Amanda@albertatbay.com? I look forward to a chance to speak with you about your stay.

Thank you again for staying with us during your Ottawa visit.

Best regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 26, 2013

The suites really are large, with room to stretch out. On a business trip of more than one night, the ability to work on the kitchen table, watch TV on the couch, and keep things in a fridge is great. I get precooked meals that go into the oven for dinner, so I eat better, too.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, September 29, 2013
Dear Guest,

Thank you for choosing The Albert at Bay Suite Hotel.

We are so pleased to see that you enjoyed your stay with us and that we help you eat better while you are on the road. Thank you for sharing your review on Trip Advisor for our future guests.

We look forward to welcoming you back soon.

Best regards,
Amanda Craig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 22, 2013

I was very surprised when i lucked out with this 3 star on Hotwire. It's not in a great location but close enough to downtown for mtgs etc. But the room was stunning -- i could have stayed for a month with a group of friends. It was bigger than my apartment! I'll go back to Ottawa just to stay in this hotel again.

Room Tip: The double rooms are amazing w/ living room, kitchenette, balcony and 2 washrooms.
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank leftbank55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, September 25, 2013
Dear Guest,

Thank you for choosing The Albert at Bay Suite Hotel.

We are so pleased to see that you found the room to be large and stunning. We thank you as well for taking the time to share this with the Trip Advisor community for our future guests.

We hope to see you again soon!

Best regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Ontario
Level 6 Contributor
48 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed September 21, 2013

A year ago we stayed here for a single night, and decided then that when we returned to Ottawa we would stay at the Albert at Bay Suites. And that is exactly what we did. To be honest, I don't know if I would have returned to Ottawa if I couldn't stay here.

We arrived just after Labour Day and were given an excellent room on the eighth floor. There were 3 adults sharing the one-bedroom suite and we had more than enough room. The suite includes a full sized kitchen which includes a stove, dishwasher, microwave and refrigerator - no apartment size models either. The living area is divided into a large L-shaped Living room and dining room which includes a pull-out sofa. Our bedroom was large enough to contain two queen beds with plenty of room to move around. There is also a second TV in the bedroom. The bathroom also is well designed and stocked. The extra, of this suite is the large walk-in storage room, that's almost big enough to be another bedroom.

Up on the eleventh floor is a small exercise room and access to the rooftop terrace, a nice place to enjoy some sun and get away from the bustle of downtown.
Many of Ottawa's sights are a walk away and we were able to experience everything we wanted to without paying for transportation. We walked to the War Museum, the Mint, Byward Market, the National Gallery, the river front trail, the Parliament Buildings and even crossed the river to Gatineau and the Canadian Museum of Civilization.

We only stayed for 3 days, but the welcoming staff, and these expansive suites would allow you to be comfortable for much longer stays.

Stayed September 2013, traveled with family
Helpful?
Thank Cuba1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, September 25, 2013
Dear Guest,

Thank you for choosing The Albert at Bay Suite Hotel.

We are thrilled to see that you enjoyed your stay with us and were able to enjoy downtown Ottawa from our convenient location. Thank you for sharing a detailed review online for our future travelers. We appreciate the kind words.

We look forward to your next visit to Ottawa when we can welcome you back.

Best regards,
Amanda Craig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parry Sound, Canada
Level 6 Contributor
312 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
Reviewed September 19, 2013

I stayed here labour day weekend and would definitely recommend this place. The suites are big, very clean and have everything you need in them. It is very close to everything as well, only a few blocks from Sparks st, about a 5 min walk to the Parliament buildings and 15 min walk to Byward Market. The gym was great, there is a sauna in each change room as well which was a nice add-on. The gentleman i had check me in was great, very funny and easy to get a long with. The AC wasn't working the one day and i mentioned something to front desk only to realize it was a bunch of people's but they did get it fixed ASAP. Overall great service and the staff were friendly. Parking is extra at $21/day but once you are parked, there is no need to drive anywhere if you are looking for all the touristy stuff. I will definitely be staying here again!!!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank klein3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, September 20, 2013
Dear Guest,

Thank you for choosing The Albert at Bay Suite Hotel.

We are all thrilled to see your review here on Trip Advisor. Thank you for taking the time to share with our future guests. We are most happy to see that you enjoyed the location, found the staff great and enjoyed our large and clean suites.

We look forward to welcoming you back again soon!

Best regards,
Amanda Craig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Albert at Bay Suite Hotel

Property: Albert at Bay Suite Hotel
Address: 435 Albert Street, Ottawa, Ontario K1R 7X4, Canada
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Ottawa
#1 Family Hotel in Ottawa
#1 Business Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Albert at Bay Suite Hotel 3*
Number of rooms: 197
Official Description (provided by the hotel):
All-Suite Hotel located 1 block from shopping & business area. ... more   less 
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Also Known As:
Albert At Bay Hotel Ottawa
Hotel Albert At Bay Suite

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